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PODCAST

The IT Experts Podcast

The IT Experts Podcast with Ian Luckett, is designed to help ambitious IT/MSP business owners build a profitable tech business. In this show you will learn the complete tried and tested strategies that are working today as Ian helps techie business owners in the IT / MSP community on a daily basis. The content of this Podcast is a blend of expert advice and Interviews with some of the most successful people in the industry, offering massive value and a wise range of topics from his MSP profit

technology marketing

All Episodes

27:49

EP077 – Mastering MSP Sales Success with Fiona...

The IT Experts Podcast ·

2022/01/24

To start with, Fiona introduces herself, what she does In the MSP Channel, how she started in the channel, and who she helps. Kicking off this value-loaded episode, I ask Fiona what she sees as the biggest blocker in MSP sales or the thing that scares MSP business owners the most. Fiona says it’s taking them out of their comfort zone, which is being technical. We both agree that just like they need to work on the technical side of their MSP business, they need to work on the sales and marketing

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23:53

EP076 – MSP Website Success 101 with Mark Copeman &...

The IT Experts Podcast ·

2022/01/17

Mark starts off by sharing a bit about himself, what he does and who he helps, but this time, it’s all relating to MSP website success Kicking off this episode, I ask Mark why websites are so important in the sales process. Mark says that you are what you are online and unless you portray yourself in the right way, no one will know about you. If you portray yourself in the wrong way, people will get an impression of you that isn’t necessarily true. Mark and I then tackled the biggest mistake

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23:46

EP075 – How to Increase the Value of Your MSP with...

The IT Experts Podcast ·

2022/01/10

Normally, we’re talking about business growth, but in this episode, we’ll take a different turn and talk about some of the tactical things that MSPs need to do to build their business value so that when they exit, they have got a business that’s worth some money, and all the hard work, pain, and stress will be worth it. To start off, Daniel introduced himself, what he does in The MSP Finance Team, and who they help. Daniel and I will also do two more episodes, one about what to do when you actually

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23:33

EP074 – 12 Steps to MSP Success in 2022 with Ian Luckett

The IT Experts Podcast ·

2022/01/03

Happy New Year to you all! As you know, at IT Experts, we dedicate all our time and talent to help IT & MSP businesses succeed and we have put together these 12 steps to help you get 2022 off to a flying start!. With each step, you can do every month or once a week, as it is a straightforward guide that you can follow throughout the year to grow your IT & MSP business to your next level. Here are the 12 steps, and of course, I went on and discussed every single one of them. Have

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14:51

EP073 – BF Edition – The IT Experts Podcast 2021 A...

The IT Experts Podcast ·

2021/12/27

It has been a long year, and it made perfect sense to look back at the most downloaded episodes that resonated with the MSP community the most. We have made so many connections over that last year and we didn’t let the travel restrictions get in the way! Many I am now proud to call great friends! Here's our top 10 episodes for this year, to listen to the individual shows, just click the titles. #10 - EP035- Getting Productive and Profitable with Your PSA with Chris Timm and Ian Luckett

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28:22

EP072 – Knowing Your MSP Numbers with Adam Morris &...

The IT Experts Podcast ·

2021/12/13

As usual, we kick off the episode with Adam sharing with us about who he is, what he does, and who he helps. Adams goes us through his journey from owning an MSP to running The MSP Finance Team, a company that helps MSP owners manage money. Adam and I quickly chat about how managing finances well in an MSP business is as important as the operations. Adam also shares that the most transformative thing that happened in their business was educating and bringing up to speed the service directors and

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31:59

EP071 - Understanding Help Desk Habits with Mark...

The IT Experts Podcast ·

2021/12/06

Mark has been in the MSP channel for years and has written a book around help desk habits, and has developed and created online courses around it, as well as MSP website success. (Hint hint: our next podcast episode) Before we kick off the episode which is value-loaded about what help desk habits you should have, Mark tells us about himself, who he is, what he does, and who he helps. Then to start, I ask Mark first about service recovery paradox, what it is and why it’s so important in IT

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13:19

EP070 – Coaching Calls – Closing 16 Seats at £3k per...

The IT Experts Podcast ·

2021/11/29

In today’s episode, we share with you how to close 16 seats at £3000 per month. One of my clients had a situation wherein their client was in a somehow messy situation themselves. Now, my client had limiting beliefs around his abilities to sell and offer value, and he then phoned me for some coaching then I helped him get that confidence and successfully close. This episode is short but will surely offer you a ton of value. At IT Experts, we get up every morning to help IT & MSP

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32:45

EP069 – MSS Keynote – The 3 Pillars to MSP Leadership...

The IT Experts Podcast ·

2021/11/22

Now, first of all, I gave a brief overview of my background and how IT Experts came about. Then I shared some relevant statistics that correlate to why we need to improve the quality of Leadership in our IT & MSP Businesses. I also weighed in the difference between MSP Management and MSP Leadership, topics that business owners think might be the same, but isn’t. In short, the 3 pillars to MSP leadership success are: Personal Leadership Strategic Leadership Team Leadership I

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10:58

EP068 – BF Edition – Building MSP Leadership...

The IT Experts Podcast ·

2021/11/15

This episode is brought to you after we ran a quarterly planning session with our IT Experts Mastermind Program Clients and in the previous episode, we went more detailed in terms of the business elements of being an MSP business leader. In this final part, we help you tackle the following key parts to MSP Leadership success.: Build your leadership self-awareness. Create expert events. Make sure to measure your employee engagement and understanding the measures. As usual,

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29:45

EP067 - Creating a Thriving Company Culture with Kate...

The IT Experts Podcast ·

2021/11/08

First things first, I mention how Kate and I met which was during the previous Managed Service Summit in London where I attended her keynote speech and within about 10 minutes of Kate’s presentation I said, “You are coming to my podcast, so many more people need to hear about this.”, so here we are. To start with, Kate shares a little bit more about her, her career history, and how she became to be a company culture expert which now offers culture as a service to organisations. She shares how

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10:05

EP066 – BF Edition – Building MSP Leadership...

The IT Experts Podcast ·

2021/11/01

Again, this episode is brought to you after we ran a quarterly planning session with our IT Experts Mastermind Program Clients and in the previous episode, we talked about how communication in general can help you build confidence. In this second part, we go more detailed in terms of the business elements of being an MSP business leader. Here are my next three tips for you in this episode to help you out: Get to know your numbers and metrics. Cascade your vision to your team. Build

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21:38

EP065 - Essential MSP Disaster Recovery Tips with...

The IT Experts Podcast ·

2021/10/25

We talked about how planning and processes play a critical role in disaster recovery, especially in this past year or so. Melvyn also mentioned about how important it is to "Plan for the worst-case scenario!". Your team should not be only thinking about point products and point solutions but how these products and solutions fit into a plan and how to execute this plan to counter disasters. He also shared with us his 4 step MSP business continuity and disaster recovery process. They are:

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11:31

EP064 - BF Edition - Building MSP Leadership...

The IT Experts Podcast ·

2021/10/18

This episode is brought to you after we ran a quarterly planning session with our IT Experts Mastermind Program. As an IT & MSP business owner, we know that your happy place is in the tech, so, having difficult conversations with people like asking them for contracts or money might be something not easy for you to deal with. Before I give you my three tips for this episode, I remind you that understanding yourself through your DISC profile is one of the key things to do as any Business

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38:08

EP063 – The Pillars to MSP Success with Karl Palachuk...

The IT Experts Podcast ·

2021/10/11

First things first, Karl shares how he started in the IT & MSP space, how it all began for him, and how he got to where he is today. Karl says he has loved technology from day one and that took him to who he is now. Karl and I exchange sharing career experiences and he shares how he learned a lot about “the right way to do things”. We then briefly talk about one of Karl’s key pillars to his thinking which is around prioritisation of what you’re doing and not be interrupt-driven. Both of

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28:35

EP062 – The 3 Pillars to MSP Marketing Success with...

The IT Experts Podcast ·

2021/10/04

To start with, Dave introduced himself and shares what they do in Wingman MSP Marketing. I briefly ask him about his insights about lead generation and how Dave thinks the marketing has changed for the MSP over the last 18 months. He says that the most important thing now is to focus on how MSPs are going to pick apart their relationship now with their clients. MSPs have now got to own the market and be all over their clients. We also talk about niche marketing specializing in a particular

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29:34

EP061 - IT Channel Predictions with Jay McBain from...

The IT Experts Podcast ·

2021/09/27

As usual, we kicked off the show with Jay sharing more about who he is, what he does, and who he helps. Jay shares a little more about his amazing career and experience over the years and how he has been in the middle of the MSP space. Jay also shares his DISC profile and how it contributed to his career experience at IBM. We then discussed the possible big changes in the MSP landscape post-Covid and how’s it looking for MSPs right now. Jay initially states that he thinks that with Covid, we

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32:41

EP060 - MSP Success Stories - The LMS Group with Luke...

The IT Experts Podcast ·

2021/09/20

In today's episode, we are joined by Luke Mead from the LMS Group, a multi-7 figure MSP -- which started at the age of 15, while working at a part-time job cleaning gravy pans one fateful Wednesday in a local restaurant. Luke started the business so young at his parents' dining room and still needed to be driven to his clients' offices. He registered his Ltd company back in 2010 at 19 years old, with their first official office right above a kitchen restaurant. Today, LMS Group is a

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27:38

EP059 - Straight Talking Cyber Security with Mostyn...

The IT Experts Podcast ·

2021/09/05

In the business world, especially within the IT & MSP space, there had been and there will always be attacks. It’s just a case of how they present themselves in the world. In this episode, we learn and understand how to react to them and most importantly, how to respond to them. We kicked off the episode with Mostyn sharing with us who he is, what he does and who he helps. Mostyn is the CEO of Astrix and they specialise in cyber security for MSPs. Mostyn and I started by discussing what he

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21:18

EP058 – How to Optimise Your Microsoft 365 Revenue...

The IT Experts Podcast ·

2021/08/30

To start, I share a brief summary of how Phil and I connected and then Phil went on to introduce himself, what he does and who he helps. Phil shares that they specialise in looking at customers’ usage of Microsoft 365, having noticed that there is a lot of underutilisation of the app and people are leaving value on the table. Phil says they think there is a great opportunity for partners particularly in the IT & MSP space. Phil’s company has conducted a lot of research, over 10,000 users in

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