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PODCAST

Retail Unwrapped - from The Robin Report

The Robin Report

Welcome to Retail Unwrapped, a podcast from The Robin Report.Join Shelley E. Kohan as she shares insights and unpacks issues at the core of retail and consumer products. The conversations are lively and the opinions are honest.New episodes every Friday.

business management

All Episodes

20:10

Inflation and Inventory: Doubling Down on Retail

Retail Unwrapped - from The Robin Report ·

2022/06/24

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19:31

Where Will Subscription Services Land?

Retail Unwrapped - from The Robin Report ·

2022/06/09

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28:21

Is Lack of Leadership Dragging Down the Gap?

Retail Unwrapped - from The Robin Report ·

2022/06/09

Gap Inc. is on its fifth CEO, and success still seems elusive. Ever since Mickey Drexler left, it’s been the same story: not so hot. The well-intentioned BODEQUALITY strategic initiative for inclusive sizing failed in execution with Old Navy taking a sales nosedive. Gap’s peer, American Eagle Outfitter had a $32 million profit in Q1 2022. What’s going on here? Join Robin Lewis and Shelley E. Kohan, TRR chief strategist, as they pull back the curtain on Gap’s failed quest for infinite growth.For more

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34:29

Why Is Brand Reputation More Important Than Ever?

Retail Unwrapped - from The Robin Report ·

2022/06/02

How do consumers trust? There’s been a major shift in customer behavior as a result of the pandemic. Transparency, authenticity, and relevance are table stakes. Sustainability resonates highly with consumers who are concerned about microplastics and water and want brand commitment to circularity. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, with guest expert Kim Kitchings, Senior Vice President of Consumer Marketing for Cotton Incorporated as they discuss the latest findings on

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24:22

Tech Titans Tumble

Retail Unwrapped - from The Robin Report ·

2022/05/26

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26:50

Amazon Slip Slides into Maturity

Retail Unwrapped - from The Robin Report ·

2022/05/19

Amazon's business is slowing down... online sales, subscription services, and third-party sales growth trended down in 2021 and into Q1 2022 suggesting the company is slipping into a maturity phase. Is Andy Jassy the right guy to steer Amazon into maturity and still keep the creative curve accelerating? Or is that an oxymoron? Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they dig into what’s going on with Amazon’s plateau and who might steal their thunder.For more strategic

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41:37

Welcome to the New Workplace

Retail Unwrapped - from The Robin Report ·

2022/05/13

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18:24

Recommerce: Is the Hype Real or Faux?

Retail Unwrapped - from The Robin Report ·

2022/05/05

Apparel resale is predicted to be a $64 billion market by 2024 representing 14 percent of apparel, footwear, and accessories sales. It checks off all the right boxes: it’s eco-friendly keeping goods out of the landfills; conserves energy from production and shipping logistics; and it gives younger consumers access to higher-quality products they might not otherwise be able to afford. Join Robin Lewis and Shelley E. Kohan as they debate the question of whether retailers taking back merchandise and

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33:54

Head’s Up: Customers Are Taking Control of Their Data

Retail Unwrapped - from The Robin Report ·

2022/04/28

For decades, customers have given away their personal data for free, but that’s changing. Customers now can limit how their personal data can be used. Retail companies need to reset how customer data is treated and by giving data control back to the customer. Join Robin Lewis, Shelley E. Kohan, TRR’s chief strategist and Ismail Amla, EVP of Professional Services for NCR as they explore the complex data world and how retail businesses will change when customers are in control.For more strategic

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24:29

The Store Lives On

Retail Unwrapped - from The Robin Report ·

2022/04/21

The success of online retail has been greatly exaggerated. And the death rate of physical retail has been overestimated. Store openings will outweigh closures three to one in 2022 … and online can’t deliver a premium, empathetic experience. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they discuss the resilience of physical retail in a digital marketplace and how the hybrid model with physical stores at the center will be the victor.For more strategic insights and compelling

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25:21

Workers Aren’t Just Resigning, They’re Trading Up

Retail Unwrapped - from The Robin Report ·

2022/04/14

Take a deeper look at what’s going on with the wave of resignations and you’ll see that there is a trending shift of workers transitioning from blue collar to white collar. Opportunity knocks. Better pay, better work/life balance and reskilling is lifting workers from the warehouse to software, high-tech careers. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they look into the new wave of entrepreneurs who are leapfrogging over being held back without college degrees into

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32:50

Mr. Smalls is Now Mr. Big: Is He Resurrecting Unions?

Retail Unwrapped - from The Robin Report ·

2022/04/07

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24:02

Kohl's Under Attack

Retail Unwrapped - from The Robin Report ·

2022/03/31

The activists and HBC are circling around their prey with little interest in improving Kohl’s retail business. This is a short-term, financial pureplay, and the losers will be the customers. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they discuss how CEO Michelle Gass can navigate Kohl’s out of harm’s way.For more strategic insights and compelling content, visit TheRobinReport.com where you can read, watch, and listen to content from Robin Lewis and other industry experts.Be

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33:07

The World Is Watching

Retail Unwrapped - from The Robin Report ·

2022/03/24

We are connected. The cumulative effect of cutting off Russia from the global financial system coupled with taking Ukrainian exports offline will have far-reaching impacts across the globe. Young 20- and 30-something consumers have deputized themselves as economic ambassadors, influencing foreign policy one TikTok video at a time. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist with guest reporter Arick Wierson as they discuss the far-reaching collateral damage of the war in Ukraine

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28:02

Declining Birth Rates Will Drive Inflation into...

Retail Unwrapped - from The Robin Report ·

2022/03/17

A quick history lesson explains that inflation is caused by too much demand chasing too little supply. Now it’s one crisis after another: a global pandemic, economic uncertainty, the potential for a world war – all funneled into the highest level of inflation in 40 years. The typical anti-inflation weapon of raising the Fed rate likely won’t work this time. Why? Because in the developed world, more people are retiring, quitting or dying than there are enough workers entering the workforce to replace

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26:55

Global Brands Protest the War on Ukraine

Retail Unwrapped - from The Robin Report ·

2022/03/10

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41:16

Returns Have Silver Linings with Appriss Retail

Retail Unwrapped - from The Robin Report ·

2022/03/03

The return rate of online sales has escalated to 17% of sales, but surprise, you can transform a return into a valuable customer experience. This may sound counterintuitive, but when you manage the process as a positive customer touchpoint, you can create a better customer experience. Steve Prebble, President and CEO of Appriss Retail, joins Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they discuss how technologies can help alleviate the challenges of returns in omnichannel

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31:45

The Incoming Metaverse

Retail Unwrapped - from The Robin Report ·

2022/02/24

The metaverse is not science fiction. People can play virtual games, attend virtual concerts, go shopping for virtual goods, collect virtual art, hang out with virtual avatars and attend virtual work meetings. Are you ready for this? There’s money to be made. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they look at how retail plays into the metaverse, which is closer than you think.For more strategic insights and compelling content, visit TheRobinReport.com where you can read,

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37:40

Goodbye Cookies, Hello First-Party Data

Retail Unwrapped - from The Robin Report ·

2022/02/17

Have you been marketing to your customers the same way with diminishing results? Savvy retailers are building their own digital networks to up their marketing and advertising strategies. Permission-based data unlocks valuable customer insights and the power of predictive analytics that reshape how retailers go to market. Andy Mantis, President and Chief Commercial Officer, Commerce and Media Solutions at Verisk Financial, joins Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they

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34:04

Tech Innovations Reengineer Inventory and Fulfillment

Retail Unwrapped - from The Robin Report ·

2022/02/10

It’s another weekend: Do you know where your inventory is? Customers want everything now, wherever they are, and new digital ID tech delivers transparency and trust. Inventory accuracy is key to agile fulfillment -- mobile, BOPIS, curbside delivery, marketplaces, social commerce, in store. Join Robin Lewis, Shelley E. Kohan, TRR’s chief strategist with special guest Bill Toney, VP, Global RFID Market Development, Retail at Avery Dennison, as they explore the exciting innovations transforming

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289 results

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