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PODCAST

CX Today

News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today"s world.For industry

technology

All Episodes

19:23

limehome Embraces Experience-Led Growth, Hikes Its...

CX Today ·

2024/05/15

Watch on YouTube.limehome's lifted its NPS score by an impressive 22 percent after embracing an experience-led growth strategy.To dive deeper into how the hospitality giant achieved the result, CX Today's Charlie Mitchell caught up with Julia Zuber, Customer Insights Lead at limehome, and David Ascott, Strategy Lead at Chattermill.They discuss:Why did limehome embrace the experience-led growth concept? limehome's approach to experience-led growth Initiatives that limehome ran to ach...

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10:01

Bright Pattern 'Gets Real' on AI and Agent Assist

CX Today ·

2024/05/15

Watch on YouTube.CX Today's David Dungay speaks to Michael McCloskey, CEO, Bright Pattern.In this session, we discuss the following:Where AI is having THE MOST impact in the contact center AI use cases Practical tips for implementing AI For more information, visit Bright Pattern: https://www.brightpattern.com/Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.

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29:43

The Reasons Why Large Enterprises Haven’t Switched to...

CX Today ·

2024/05/13

Watch on YouTube.According to Gartner - as of 2023 - at least 70 percent of contact center agents work from legacy infrastructure.That reflects the hesitancy that many contact centers - particularly those within large enterprises - have in migrating to the cloud.CX Today's Charlie Mitchell is joined by Jon Arnold, Principal of J Arnold & Associates, and Matt McKernan, SVP of the Americas at Content Guru, to dive deeper into this trend.In doing so, we consider:The critical blockers to ente...

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12:31

It's a Trap! Don't Invest More In Digital Just to...

CX Today ·

2024/05/01

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11:33

Achieving Next Gen CX With Customer Interactions...

CX Today ·

2024/04/29

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16:35

Klarna's Bot Does the Work of 700 Full-Time Contact...

CX Today ·

2024/04/08

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67:43

BIG CX News - Enterprise Connect 2024: The Roundup...

CX Today ·

2024/04/05

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14:53

Do You Agree? 4 Predictions for the Future of Contact...

CX Today ·

2024/04/04

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21:19

Content Guru Confirms $150MN CCaaS Megadeal, the...

CX Today ·

2024/04/04

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20:34

5 Contact Center AI Challenges (and How to Overcome...

CX Today ·

2024/04/01

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18:55

AI the NICE Way: 3 Solutions Redefining CX

CX Today ·

2024/03/28

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10:27

Transforming Your Patient Experience with CCaaS

CX Today ·

2024/03/27

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31:30

Conversational AI: 5 Simple Steps to Get Going

CX Today ·

2024/03/26

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12:57

Generative AI In Conversational Analytics: A Demo &...

CX Today ·

2024/03/12

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25:46

The Latest on Oracle's New Communications Platform,...

CX Today ·

2024/02/29

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51:07

5 Customer Experience Trends for 2024 & Beyond

CX Today ·

2024/02/22

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21:27

Zoom's New CCaaS Packages: An Inside Look

CX Today ·

2024/02/12

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21:22

The Zoom Contact Center AI: 3 Must-Have Capabilities...

CX Today ·

2024/02/01

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25:02

CCaaS: Where Are We Now & Where Are We Heading

CX Today ·

2024/01/29

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11:33

AI in the Contact Center: The Opportunities, Risks,...

CX Today ·

2024/01/29

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