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PODCAST

The Uncharted Veterinary Podcast

Uncharted Veterinary Community

The Uncharted Veterinary Podcast is for veterinary professionals who want to ace the tough parts of practice that happen daily but don"t get discussed. We"ll cover topics like how to manage workplace conflict, take exceptional care of pets and people, convince pet owners to follow your advice, have difficult money conversations, survive toxic co-workers and much more. If you want to up your communication, efficiency, management, or marketing skills so you can get more success and enjoyment from your

business

All Episodes

00:50:52

UVP 114 When the Boss is Judging Clients

The Uncharted Veterinary Podcast ·

2021/03/03

This week, on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss go to the mail bag to answer the question: “What do you do when your DVM (practice owner) is the one who is judging clients? As the manager, I want to set the expectation that negative client talk is not okay. But what do I do when the practice owner is the one who does it? And in front of the team? How can I possibly hold them accountable when the PO doesn't follow the rules?” -

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00:54:01

UVP 113 Where Do You Find New Hires?!

The Uncharted Veterinary Podcast ·

2021/02/24

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss go to the mailbag: “We are short staffed and getting shorter by the minute. Where do you find good people? We need to hire at least 1 person in every role. Our morale is at an all time low and people are burnt out. We need to save the ship before it goes down.” AND “Alrighty!! I’m in a pickle! I canNOT seem to get Veterinary Technician applicants. I have posted on Indeed, Facebook and

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00:53:33

UVP 112 There’s a Clique in My Practice… And I’m In It!

The Uncharted Veterinary Podcast ·

2021/02/17

This week, Dr. Andy Roark and Practice Management Goddess Stephanie Goss dive into the mailbag: “There seems to be a gathering "clique" problem on our team. To be honest, I've seen it forming/happening but to be really really honest, I haven't acted soon enough or swiftly because it involves me. There are three assistants, the newest associate vet, and myself who have more and more solidified one another as fast friends and at times will socialize outside of the clinic. I generally did not see our

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00:54:43

UVP 111 And I Took that Personally

The Uncharted Veterinary Podcast ·

2021/02/10

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss talk about a trend that seems to be on the rise today: Managers and practice leaders taking requests from the staff REALLY personally. It’s easy to see how this happens, but gang… it’s not helpful or healthy. How do we avoid this headache (and heartache)?? Let’s get into this episode! Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Register for Practice Managers Summit

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00:38:27

UVP 110: Front Desk as “Other”

The Uncharted Veterinary Podcast ·

2021/02/03

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss take a question about how a CSR can bridge the gap between “the front” and “the back” in the name of better patient care, better customer service AND a happier workplace. LET’S GET INTO THIS EPISODE! Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Register for Practice Managers Summit: https://unchartedvet.com/uncharted-practice-manager-summit/ Instant Team Buy-In

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01:06:48

UVP 109: Asking For A Raise

The Uncharted Veterinary Podcast ·

2021/01/27

When an overworked, underpaid technician writes in to ask how to ask for a raise, Dr. Roark and Stephanie Goss lay down their absolute best advice. If you've ever thought about asking for a raise this episode is for you! Links: Register for Practice Managers Summit: https://unchartedvet.com/uncharted-practice-manager-summit/ Instant Buy In Course: https://unchartedvet.com/lean-board/ Upcoming events: https://unchartedvet.com/upcoming-events/ Editor: Dustin

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00:58:40

UVP 108: The Staff is Turning Against the Clients!

The Uncharted Veterinary Podcast ·

2021/01/20

Clients are carrying a ton of stress these days, and as a group they seem more challenging than ever before. What happens when your staff has had enough and starts to push back? Can a practice survive when the staff talks trash about the people they serve? How do we stop the slide and get positivity back in the building? Let’s get into it! Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Register for Practice Managers Summit:

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00:39:07

UVP 107: The Queen Bee Case Thief

The Uncharted Veterinary Podcast ·

2021/01/13

What do you do when one doctor is taking all the lucrative cases and dumping all the headaches on other docs? What do you do when she has made a deal with the front desk to support this arrangement? What do you do when no one wants to cross her, and you’re just the brand new vet who got hired? Well…. We’re going to tell you! Let’s get into it. Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Register for our Inventory Management Course:

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00:51:13

UVP 106: M.I. Bonkers: Is the New Hire Out of Touch…...

The Uncharted Veterinary Podcast ·

2021/01/06

This week on the Uncharted Veterinary Podcast, a listener wonders if the brand new technician is completely out of touch with the realities of veterinary medicine… and what if she’s not? Dr. Andy Roark and Stephanie Goss talk hiring, interviewing, onboarding, and… yes…. What to do if the grass may actually be greener elsewhere. Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Editor: Dustin Bays dustin.bays@baysbrass.com @Bays4Bays Twitter/Instagram

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00:52:54

UVP 105: The Team Doesn’t Understand Change is Slow

The Uncharted Veterinary Podcast ·

2020/12/30

This is a classic! What do you do when change needs to happen behind the scenes and your team can’t see it? How do you keep them on board when all they hear is silence? Sometimes we can’t give our people clear updates on what is happening in our businesses, and that can be frustrating for everyone involved. This week on the Uncharted Veterinary Podcast, we break down how to approach “quiet change” and how to get your team to be patient while you work through it. Let’s get into this

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00:53:39

UVP 104: 2020: The Year of the Three-Legged Cat

The Uncharted Veterinary Podcast ·

2020/12/23

2020: The Year of the Three-Legged Cat This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss discuss 2020 and what it means for veterinary medicine going forward. Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Editor: Dustin Bays www.baysbrass.com @Bays4Bays Twitter/Instagram

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00:33:16

UVP 103: Five Phrases for a Happier Practice

The Uncharted Veterinary Podcast ·

2020/12/16

Dr. Andy Roark sits down with Dr. Cherie Buisson to talk about one of her articles on DrAndyRoark.com: 5 Little Phrases For A Happier Workplace. You can read it here: https://drandyroark.com/five-little-words-for-a-happier-workplace/ About Our Guest: Dr. Cherie Buisson is one of the first Certified Hospice and Palliative Care Veterinarians in the world. She is an international speaker and author. She spends her time in feline-only practice, hospice practice and teaching other veterinary

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00:56:47

UVP 102: How to Not Take Angry Clients Personally

The Uncharted Veterinary Podcast ·

2020/12/09

Dr. Roark and Stephanie answer a question for you - straight from the mailbag! Hi, can anyone share resources or advice that I can provide for one of my newer receptionists? She is fantastic at customer service, but there will always be some clients that you can’t please. She sent me this message a little while ago: “Hey Meghan, do you have any resources you can share about how to deal with particularly rude and difficult clients? I'm doing my best but this is the second day in a row a client has

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00:48:50

UVP 101: COVID FOR CHRISTMAS

The Uncharted Veterinary Podcast ·

2020/12/02

Sticking your head in the sand and pretending this winter will be like any other is a mistake. There is a chance you are going to get sick and be out. Someone on your team is almost certain to test positive (if that hasn’t happened already), and the outdoor solutions (like curbside service) may not work as well in a snow storm as they did over the summer. You don’t need a firm plan for these scenarios. There are simply too many unknown variables to plan for, but you should have at least considered

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00:45:01

UVP 100: When Bad Reviews Come on Sunday

The Uncharted Veterinary Podcast ·

2020/11/25

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss celebrate 100 episodes by wildly disagreeing on what to do when a scathing review comes in on the weekend. This is a really fun episode, not just because the advice is candid and the discussion real, but because you get to see how Andy and Stephanie really work in their own team, and how they collaborate to get to the best outcome. Check it out! Links: Easy Marketing Wins Workshop:

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00:50:11

UVP 099: Speed Round: Money & Hip Hop

The Uncharted Veterinary Podcast ·

2020/11/18

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle not one, not two, but THREE questions from the mail bag. Links: Upcoming Events: https://unchartedvet.com/upcoming-events/ Swag: https://unchartedvet.com/swag The Three questions we addressing today are: 1. I have a question about increasing office call/exam fees. (I haven't done this since opening) Do we just do it and then answer questions when asked? Do we tell clients before we do it? When is the right

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00:48:55

UVP 098: Rapid Change Management

The Uncharted Veterinary Podcast ·

2020/11/10

Dr. Roark and Stephanie "Ch-ch-ch-ch-changes" Goss break down how to coach your team through a changing practice in a changing world.... with as few tears as possible. Helpful Links: Team Communication Workshop (this weekend 11/14-11/15): https://unchartedvet.com/product/team-communication/ Uncharted Upcoming Events: https://unchartedvet.com/upcoming-events/ Charming the Angry Client Workshop 11/18: https://drandyroark.com/angry-clients/ Editor: Dustin Bays www.baysbrass.com @Bays4Bays

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00:44:16

UVP 097: Wellness Plans

The Uncharted Veterinary Podcast ·

2020/11/04

This week on the Uncharted Podcast Dr. Roark, Stephanie Goss, and special guest Bob Richardson, president of VCP dig into the myths about wellness plans for pets. This episode is sponsored and made possible by VCP. Now more than ever, pet owners need help budgeting for pet care and treatment. VCP helps you connect with clients to offer the best care possible. VCP, the leader in preventive care plans, also enables practices to offer chronic disease plans to help even more pets. VCP's primary goal

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00:52:53

UVP 096 Making Saturdays in the Clinic Fun

The Uncharted Veterinary Podcast ·

2020/10/28

Dr. Roark and Stephanie have a great question from the mailbag. "Can we make Saturdays in the clinic fun?" Let's get into it! HELPFUL LINKS: www.unchartedvet.com/upcoming

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01:07:23

UVP 095 The Phones DO. NOT. STOP.

The Uncharted Veterinary Podcast ·

2020/10/21

Dr. Andy Roark and Stephanie Goss dig into what to do when you're doing it all right, but the front desk is still overwhelmed! Let's get into it! HELPFUL LINKS: https://www.guardianvets.com/ https://www.unchartedvet.com/upcoming UPCOMING EVENTS: If you like this episode, you've got to check out Dr. Roark's new Workshop on Team Buy In! Head over to https://unchartedvet.com/team-buy-in/ to learn more. Want to do something for your technicians! Register them for the upcoming Cat Handling course

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326 results

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