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PODCAST

Next in Queue

Hosted by Rob Dwyer, Next in Queue features Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe. From CEOs to the frontlines, there are lessons and insights in every episode.

business

All Episodes

00:56:57

#11 - Jose Moreno

Next in Queue ·

2021/11/25

"Better Practices," mergers, and misconceptions about Honduras - just a few of the topics I tackled with Jose Moreno, the Executive Director at Connect Worldwide BPO. Learn more about his current organization at connectxperience.com Music courtesy of Big Red Horse - bigredhorseband.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/next-in-queue/message

en-us

01:05:05

#10 - Danelle Rice

Next in Queue ·

2021/11/19

Philly fans, Bull Riding Chutes, and Customer Service Excellence in a Bank - just a few of the topics I tackled with Danelle Rice, the Customer Service Manager of Northpointe Bank. Connect with her at https://www.linkedin.com/in/danelle-r-rice/ Music courtesy of Big Red Horse - bigredhorseband.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/next-in-queue/message

en-us

01:01:10

#9 - Jimmy Hosang

Next in Queue ·

2021/11/12

From being a failed actor to running an analytics company and everything in between, this is my conversation with Jimmy Hosang, the CEO of The Modular Analytics Company (TMAC). His story is one of grit and perseverance and he doesn't hold back! You can learn more about TMAC at https://tmac.ai/ Music courtesy of Big Red Horse - bigredhorseband.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/next-in-queue/message

en-us

00:50:01

#8 - Milan Batinich II

Next in Queue ·

2021/11/05

Why is he called "The Weatherman", how did he got into sales and contact centers, The Platinum Rule, Public Speaking, and so much more is on the agenda for my conversation with Milan Batinich II, the Director of Business Development for A.W. Companies, Inc.Connect with him at https://www.linkedin.com/in/milan-batinich/ Music courtesy of Big Red Horse - bigredhorseband.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/next-in-queue/message

en-us

00:51:00

#7 - Emily Thomas

Next in Queue ·

2021/10/29

Check out my conversation with Emily Thomas, the Customer Success Manager for American Forest Foundation, where we talk about leadership, finding work that brings you to life, the excitement of learning, and some of the difference between large and small organizations. Music courtesy of Big Red Horse - bigredhorseband.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/next-in-queue/message

en-us

00:49:55

#6 - Louis Wilkerson

Next in Queue ·

2021/10/22

Check out my conversation with Louis Wilkerson, the BPO Vendor Manager for Cinch Home Services, where we talk about leadership, sales, incentives, ethics, and his path toward achieving his personal goals. As always, music courtesy of Big Red Horse - bigredhorseband.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/next-in-queue/message

en-us

00:44:27

# 5 - Shanté Smith-Daniels

Next in Queue ·

2021/10/15

Listen in on my conversation with Shanté Smith-Daniels, a CX and Contact Center expert, Certified Personal Trainer, and community leader who believes in using her passions to give back. Check her out on LinkedIn and learn more about The Fit and Food Connection at http://www.fitandfoodconnection.org Music courtesy of Big Red Horse - bigredhorseband.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/next-in-queue/message

en-us

00:54:01

#4 - Jason Scott Livingston

Next in Queue ·

2021/10/08

With the superpower of creating amazing customer experiences and teams through proven best practices and creative solutions in every industry he finds himself in, you won't want to miss my conversation with CX expert, Jason Scott Livingston. Check him out on LinkedIn and at startwithcare.com Music courtesy of Big Red Horse - bigredhorseband.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/next-in-queue/message

en-us

01:06:03

#3 - Kassy LaBorie

Next in Queue ·

2021/10/01

Master Virtual Classroom Trainer and the Original Virtual Training Hero, Kassy LaBorie is a on a mission to rid the world of boring slide reading lectures and passive live online participants! She’s the principal at Kassy LaBorie Consulting, training trainers to be virtual trainers around the globe each day! Catch her sharing tips on how to be a Virtual Training Hero on LinkedIn and at her website: KassyConsulting.com. Music courtesy of Big Red Horse - bigredhorseband.com --- Send in a voice

en-us

00:52:47

#2 - Trevor Clark of ShyftOff

Next in Queue ·

2021/09/24

Startups, Coaching, and the gig model for Contact Centers are just some of the topics I discussed with entrepreneur and co-founder of ShyftOff, Trevor Clark, who was previously a corporate executive responsible for Contact Center Operations, Finance, and Analytics. Music courtesy of Big Red Horse - bigredhorseband.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/next-in-queue/message

en-us

00:51:06

#1 - The Telephone Doctor

Next in Queue ·

2021/09/17

Listen in on my conversation with Nancy Friedman (NancyFriedman.com and ServiceSkills.com), AKA The Telephone Doctor. Nancy is an expert on customer service, communication skills, and sales. Music courtesy of Big Red Horse - bigredhorseband.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/next-in-queue/message

en-us

211 results

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