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PODCAST

UNSCRIPTED

Future of Field Service

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and

business management

All Episodes

00:37:53

The Fine Art of Problem Solving

UNSCRIPTED ·

2022/03/23

Sarah welcomes Amy Herman, a New York Times Best-Selling attorney, former Frick Collection Head of Education and art historian. The FBI, NYPD, Navy Seals, and Fortune 500 companies, among others, have hired her to help them solve problems. She has a TED talk titled “A Lesson in Looking,” and published a new book in December of 2021 titled, “Fixed: How to Perfect the Fine Art of Problem Solving,” and she shares an interesting perspective on a fresh way to approach problem solving.

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00:31:12

Upskilling the Communication of a Technical Workforce

UNSCRIPTED ·

2022/03/16

Sarah welcomes Neil Thompson, creator of Teach the Geek and host of the Teach the Geek podcast, to discuss his personal journey as a product development engineer that found he needed to improve his communication skills when he was put into a position where presenting and public speaking was necessary. As a result, he’s created the Teach the Geek program to help others in similar position and weighs in on how companies can best upskill and reskill an engineering-centric workforce to have more soft

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00:44:53

IWD 2022: Break the Bias

UNSCRIPTED ·

2022/03/09

Octavia Goredema, founder of Twenty Ten Agency, has coached leaders at renowned companies including Google, American Airlines, Tinder, General Motors, Nike, and Dow Jones, and is also the author of the new book PREP, PUSH, PIVOT: Essential Career Strategies for Underrepresented Women. She joins Sarah to discuss the theme of this year’s International Women’s Day – Break the Bias.

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00:41:22

The Future of Manufacturing

UNSCRIPTED ·

2022/03/02

Sarah welcomes Jake Hall, Founder & Content Creator, The Manufacturing Millennial to discuss the key trend shaping the future of manufacturing, including automation, robotics, what new skills and roles are needed, and how companies will need to work to attract younger talent.

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00:38:05

Meeting the Demands of Modern Leadership with James...

UNSCRIPTED ·

2022/02/23

In part two of this two-part deep dive on leadership with James Mylett, SVP, U.S. Digital Buildings at Schneider Electric, Sarah and James talk about additional leadership characteristics that prove impactful today and James shares his words of wisdoms for tenured leaders looking for fresh inspiration as well as new leaders just starting out.

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00:47:21

How Shannon Tymosko is Taking the Skilled Trades by...

UNSCRIPTED ·

2022/02/16

Sarah sits down with the guest start of our 150th episode, Shannon Tymosko, for a discussion around why and how Shannon decided to pivot at age 29 into a career in the skilled trades as an electrician. Shannon shares her story, discusses what makes the trades appealing but what prohibits greater diversity, and points to what must change to increase interest in trade careers.

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00:44:19

Meeting the Demands of Modern Leadership with James...

UNSCRIPTED ·

2022/02/09

In part one of this two-part deep dive on leadership with James Mylett, SVP, U.S. Digital Buildings at Schneider Electric, Sarah and James discuss his career trajectory and begin discussing some of the traits that modern leadership demands – and how some of these have required a willingness to expand and evolve both thinking and actions.

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00:42:19

Some Days the Dragon Wins: Perseverance in...

UNSCRIPTED ·

2022/02/02

Sarah welcomes Max James, an Air Force Academy graduate, pilot shot down twice in Vietnam, who became a Fortune 500 entrepreneur and original founder and CEO of billion-dollar American Kiosk Management. Max shares some lessons learned about resilience that he’s recently shared in his book “The Harder I Fall, The Higher I Bounce.”

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00:39:41

Real Talk on Combating the Talent Gap

UNSCRIPTED ·

2022/01/26

In a special episode recorded on site in Palm Springs, California, Sarah talks with Roy Dockery, VP of Customer Care at Swisslog Healthcare about an issue that is top of mind: how to recruit, hire, and retain good talent in 2022. In line with the brand of his own personal podcast, Roy shares his “savage truth,” explaining his stance that the issue is less of a talent gap and more a resistance to doing the work to find (and keep) the right employees.

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00:35:52

Bell and Howell’s Winning Formula for Digital

UNSCRIPTED ·

2022/01/19

Dr. Haroon Abbu, Vice President of Digital, Data, and Analytics at Bell and Howell and co-author of the 2021 book Trust: The Winning Formula for Digital Leaders, a Practical Guide for Digital Transformation talks with Sarah about the differences between digitally mature and digitally developing organizations.

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00:47:47

Sharing Strategies to Close the Skills Gap

UNSCRIPTED ·

2022/01/12

Sarah facilitates a discussion with Cedrick Rochet, BU Operations Manager at Intel Corporation; Newland McKelvey, Core Delivery Director at Fujitsu; Krish Venkataraman, Head of Global Operations, Transformation & Customer Success Asia Pacific, India & Japan at Hewlett Packard Enterprise; and Kshitiz Agarwal, and independent consultant about the unique and creative approaches their organizations are taking to improve recruiting, hiring, onboarding, engagement, and retention.

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00:17:38

2021 Highlights and 2022 Headlines

UNSCRIPTED ·

2022/01/05

Sarah starts the New Year off with her recap of the highlights of 2021 and a look ahead at the topics she’s excited to dig into in 2022.

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00:50:43

What Does the Future Hold for Energy & Utilities?

UNSCRIPTED ·

2021/12/29

Sarah welcomes special guest Enrique Ochoa Reza, an energy specialist, Ph.D. in Political Science and Master's degrees from Columbia University, Lawyer from UNAM and Economist from ITAM, professor and author who was a Federal Congressman in the Mexican Congress and before that, the CEO of the Federal Electricity Commission (CFE), Mexico’s state-owned, nationwide, power and natural gas company. He recently joined IFS to lead the company’s Energy and Utilities Business Unit and patiently enlightens

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00:24:24

Two Sides of the Digital Coin

UNSCRIPTED ·

2021/12/22

Sarah talks with Andrea Pelizzaro, Connected Services Manager, BU Decanters at Alfa Laval about the company’s multi-faceted approach to digital transformation. From the role of digital tools internally to optimize the customer experience to how to leverage digital to build next-generation services to meet customer needs, Andrea discusses the evolution, lessons learned, and what comes next.

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00:41:15

Leadership Competencies in a Time of Unprecedented...

UNSCRIPTED ·

2021/12/15

Sarah welcomes Dr. Adam Bandelli, author of the book What Every Leader Needs: The Ten Universal and Indisputable Competencies of Leadership Effectiveness, to discuss how the unprecedented circumstances of the last two years have changed what leaders need to do to be effective.

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00:41:23

5 Areas of Focus to Create the Frontline Workforce of...

UNSCRIPTED ·

2021/12/08

Karin Hamel, Vice President of Services for US Digital Buildings at Schneider Electric, joins Sarah to share five areas she’s focused on when it comes to creating the frontline workforce of the future.

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00:43:59

Slowing Down to Speed Up

UNSCRIPTED ·

2021/12/01

Eduardo Bonefont, VP of Life Sciences Technical Services at BD, talks with Sarah about the need to balance short term priorities with long term potential and shares an exercise in “pausing” that BD did to set the company up for better success.

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00:45:26

The Impact of Employee-Centric Management

UNSCRIPTED ·

2021/11/24

Dr. Jack W. Wiley, who is recognized internationally for pioneering research linking employee work attitudes to measures of organizational success, joins Sarah to talk about his latest research and book around the traits and benefits of employee-centric management.

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00:42:39

The Myths and Truths of As-a-Service with Kevin...

UNSCRIPTED ·

2021/11/17

Kevin Bowers, Director of Field Services Research at TSIA (Technology & Services Industry Association) joins Sarah for a chat about some of the biggest misperceptions, thrown around terms, and doubts about As-A-Service as well as a discussion around why this journey is so important to embrace and educate ourselves on.

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00:42:47

Kaer’s Journey to Cooling-as-a-Service

UNSCRIPTED ·

2021/11/10

Dave Mackerness, Director at Kaer, shares not only the details of the Singapore-based business’ journey to Cooling-as-a-Service but also the reason for their passion around the business model, what they learned in being an early adopter, and his perspective on what the future holds.

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357 results

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