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PODCAST

UNSCRIPTED

Future of Field Service

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and

business management

All Episodes

00:37:58

Clarifying Digital Transformation vs. Innovation

UNSCRIPTED ·

2022/05/25

Dan Toma, Innovation Thought Leader and award-winning author of the Corporate Startup and Innovation Accounting, as well as co-founder of Innovation Advisory Firm OUTCOME, talks with Sarah about the differences between Digital Transformation and Innovation and why/how the terms can be erroneously used interchangeably.

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00:45:49

Reinventing Recruitment and Retention for Today’s...

UNSCRIPTED ·

2022/05/18

Sarah welcomes Arran Stewart, the Co-Founder and CVO of blockchain-powered recruitment platform Job.com, who has been featured in in Forbes, Inc., Reuters, Wired, Fortune, and Nasdaq, among others, to share his insights on hiring, recruitment, and job market trends.

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00:17:35

Live Tour London Highlights

UNSCRIPTED ·

2022/05/11

Sarah reports in from her travels with a synopsis of the topics discussed at the second Future of Field Service Live Tour stop in Paris on May 5th.

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00:31:12

Reimagining Industry Growth Amidst Supply Chain...

UNSCRIPTED ·

2022/05/04

Sarah welcomes Dan Varroney, President and CEO of strategic consulting firm Potomac Core and a sought-after expert on economic performance with appearances on CNBC, Fox, Dow Jones, MarketWatch, Bloomberg, Forbes, and the BBC. He’s recently authored new book Reimagining Industry Growth: Strategic Partnerships in an Era of Uncertainty and talks with Sarah about the need to evolve how we think about and approach partnerships in business to meet modern needs.

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00:37:26

What is the Business Potential of Transformation?

UNSCRIPTED ·

2022/04/27

You may remember Joe Pine from podcast #19. He’s the co-author of The Experience Economy, Infinite Possibility, and Authenticity and author of Mass Customization as well as co-founder of Strategic Horizons LLP. On today’s episode, Sarah welcomes Joe back to discuss a column he co-wrote recently for HBR titled The “New You” Business which dives into the business opportunity of transformation.

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00:44:49

Overcoming the Barriers to Service Growth

UNSCRIPTED ·

2022/04/20

Hilbrand Rustema, Founder and Managing Director of Noventum and Marne Martin, President of the Service Management Business Unit at IFS join Sarah to discuss recent research conducted on service growth trajectories and what today’s biggest hurdles to overcome are in achieving service potential.

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00:11:40

Live Tour Paris Highlights

UNSCRIPTED ·

2022/04/13

Sarah reports in from her travels with the three key topics discussed at the first Future of Field Service Live Tour stop in Paris.

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00:40:40

TSIA on The State of Field Service in 2022

UNSCRIPTED ·

2022/04/06

Sarah welcomes Vele Galovski, Vice President, Support and Field Services at TSIA for a conversation around the findings of his latest State of Field Service benchmark research.

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00:32:59

Leadership Through the Lens of a Two-Star General

UNSCRIPTED ·

2022/03/30

Sarah welcomes General Brent Baker, a retired two-star general with US Air Force who recently published a book on leadership with a collection of personal experiences over his 37-year USAF career who also currently leads PTC’s Federal, Aerospace and Defense business unit.

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00:37:53

The Fine Art of Problem Solving

UNSCRIPTED ·

2022/03/23

Sarah welcomes Amy Herman, a New York Times Best-Selling attorney, former Frick Collection Head of Education and art historian. The FBI, NYPD, Navy Seals, and Fortune 500 companies, among others, have hired her to help them solve problems. She has a TED talk titled “A Lesson in Looking,” and published a new book in December of 2021 titled, “Fixed: How to Perfect the Fine Art of Problem Solving,” and she shares an interesting perspective on a fresh way to approach problem solving.

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00:31:12

Upskilling the Communication of a Technical Workforce

UNSCRIPTED ·

2022/03/16

Sarah welcomes Neil Thompson, creator of Teach the Geek and host of the Teach the Geek podcast, to discuss his personal journey as a product development engineer that found he needed to improve his communication skills when he was put into a position where presenting and public speaking was necessary. As a result, he’s created the Teach the Geek program to help others in similar position and weighs in on how companies can best upskill and reskill an engineering-centric workforce to have more soft

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00:44:53

IWD 2022: Break the Bias

UNSCRIPTED ·

2022/03/09

Octavia Goredema, founder of Twenty Ten Agency, has coached leaders at renowned companies including Google, American Airlines, Tinder, General Motors, Nike, and Dow Jones, and is also the author of the new book PREP, PUSH, PIVOT: Essential Career Strategies for Underrepresented Women. She joins Sarah to discuss the theme of this year’s International Women’s Day – Break the Bias.

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00:41:22

The Future of Manufacturing

UNSCRIPTED ·

2022/03/02

Sarah welcomes Jake Hall, Founder & Content Creator, The Manufacturing Millennial to discuss the key trend shaping the future of manufacturing, including automation, robotics, what new skills and roles are needed, and how companies will need to work to attract younger talent.

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00:38:05

Meeting the Demands of Modern Leadership with James...

UNSCRIPTED ·

2022/02/23

In part two of this two-part deep dive on leadership with James Mylett, SVP, U.S. Digital Buildings at Schneider Electric, Sarah and James talk about additional leadership characteristics that prove impactful today and James shares his words of wisdoms for tenured leaders looking for fresh inspiration as well as new leaders just starting out.

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00:47:21

How Shannon Tymosko is Taking the Skilled Trades by...

UNSCRIPTED ·

2022/02/16

Sarah sits down with the guest start of our 150th episode, Shannon Tymosko, for a discussion around why and how Shannon decided to pivot at age 29 into a career in the skilled trades as an electrician. Shannon shares her story, discusses what makes the trades appealing but what prohibits greater diversity, and points to what must change to increase interest in trade careers.

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00:44:19

Meeting the Demands of Modern Leadership with James...

UNSCRIPTED ·

2022/02/09

In part one of this two-part deep dive on leadership with James Mylett, SVP, U.S. Digital Buildings at Schneider Electric, Sarah and James discuss his career trajectory and begin discussing some of the traits that modern leadership demands – and how some of these have required a willingness to expand and evolve both thinking and actions.

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00:42:19

Some Days the Dragon Wins: Perseverance in...

UNSCRIPTED ·

2022/02/02

Sarah welcomes Max James, an Air Force Academy graduate, pilot shot down twice in Vietnam, who became a Fortune 500 entrepreneur and original founder and CEO of billion-dollar American Kiosk Management. Max shares some lessons learned about resilience that he’s recently shared in his book “The Harder I Fall, The Higher I Bounce.”

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00:39:41

Real Talk on Combating the Talent Gap

UNSCRIPTED ·

2022/01/26

In a special episode recorded on site in Palm Springs, California, Sarah talks with Roy Dockery, VP of Customer Care at Swisslog Healthcare about an issue that is top of mind: how to recruit, hire, and retain good talent in 2022. In line with the brand of his own personal podcast, Roy shares his “savage truth,” explaining his stance that the issue is less of a talent gap and more a resistance to doing the work to find (and keep) the right employees.

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00:35:52

Bell and Howell’s Winning Formula for Digital

UNSCRIPTED ·

2022/01/19

Dr. Haroon Abbu, Vice President of Digital, Data, and Analytics at Bell and Howell and co-author of the 2021 book Trust: The Winning Formula for Digital Leaders, a Practical Guide for Digital Transformation talks with Sarah about the differences between digitally mature and digitally developing organizations.

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00:47:47

Sharing Strategies to Close the Skills Gap

UNSCRIPTED ·

2022/01/12

Sarah facilitates a discussion with Cedrick Rochet, BU Operations Manager at Intel Corporation; Newland McKelvey, Core Delivery Director at Fujitsu; Krish Venkataraman, Head of Global Operations, Transformation & Customer Success Asia Pacific, India & Japan at Hewlett Packard Enterprise; and Kshitiz Agarwal, and independent consultant about the unique and creative approaches their organizations are taking to improve recruiting, hiring, onboarding, engagement, and retention.

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366 results

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