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PODCAST

Customer Service Revolution

Customer service, done right, can be your company"s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other

business management

All Episodes

51:37

037: Struggle Well

Customer Service Revolution ·

2021/03/17

Chief Revolution Officer John DiJulius of the DiJulius Group talks with Ken Falke, a former member of the U.S. Navy, serial entrepreneur, and author. Today, Ken’s passion is taking care of his fellow combat veterans and their family members. He is the chairman and founder of Boulder Crest, an organization that focuses on the teachings of posttraumatic growth. Ken spends the majority of his time educating the public and private sectors on the issues surrounding the long-term care of our returning

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48:51

036: If You Don’t Grow The Team, You Can’t Grow The...

Customer Service Revolution ·

2021/03/10

Chief Revolution Officer John DiJulius of the DiJulius Group brings back Arnie Malham, an experienced entrepreneur with a culture-first mindset. Arnie has had 3 successful business exits, has written a best-selling book on culture, and has delivered his sometimes-uncomfortable message on leadership to thousands of entrepreneurs. Arnie is an expert practitioner, and now speaker and consultant in creating world-class customer service cultures. Arnie is the founder and CEO of BetterBookClub where he

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56:45

035: Tough Times: Tougher Teams

Customer Service Revolution ·

2021/03/03

The DiJulius Group’s Chief Revolution Officer John DiJulius interviews Stan Slap, renowned thought leader in company culture. Stan's books on business culture have landed on the bestseller list of The New York Times, The Wall Street Journal, and USA Today. He is the CEO of the international consulting company called, by a remarkable coincidence, SLAP. Stan recently wrote an incredible white paper called Tough Times: Tougher Teams. What you will learn: Who cares why things suck? What’s important is

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44:45

034: The Legacy of Tony Hsieh, The Man Who Built...

Customer Service Revolution ·

2021/02/24

The DiJulius Group’s Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray talk about the legacy of Tony Hsieh, the man who built Zappos into a customer experience powerhouse. Hsieh pioneered so many revolutionizing customer experiences used in all industries today. What you will learn: How Tony Hsieh, CEO of Zappos, took an unthinkable business model and turned it into a billion-dollar business. How Zappos produced higher sales by focusing less on marketing

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53:28

033: The Secret Behind How Chick-fil-a Gets Their...

Customer Service Revolution ·

2021/02/17

Chief Revolution Officer and best-selling author John DiJulius speaks with Ryan Magnon, Senior Principal Operations Lead at Chick-fil-A Corporate. From quality officer in the Air Force to Vice President of Quality for the luxury hotel brand Capella Hotels & Resorts to Senior Member of the American Society for Quality, Ryan knows service excellence in and out. Talk about an Ivy League education in hospitality, Magnon has worked for two of the biggest hospitality giants, Horst Schulze, co-founder of

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13:03

032: What it Takes to Be a Revolutionary

Customer Service Revolution ·

2021/01/13

Chief Revolution Officer and best-selling author John DiJulius shares What it takes to be a Revolutionary. In order to be a Revolutionary, you need to: Never say or accept “I gave my best” Understand the Reality Distortion Field Ask yourself ‘What belief system needs to be changed in your world’? Understand the mindset of a Revolutionary Resources mentioned: www.thedijuliusgroup.com https://thedijuliusgroup.com/the-customer-service-revolution-podcast/ http://cxcoaching.com/

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15:53

031: How to Be The Brand Employees Can't Live Without

Customer Service Revolution ·

2020/12/16

Chief Revolution Officer and best-selling author John DiJulius shares how to be the brand EMPLOYEES can’t live without. In order to be the brand EMPLOYEES can’t live without, you need to focus on these areas: Make your interview process ungameable. Become the business great employees seek out. Make your brand tattoo worthy. World-class starts at headquarters. Be an energy giver, not an energy taker. Know what the best gift you can give your employees is on a regular basis. Resources mentioned:

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15:42

030: How To Be The Brand Customer's Can't Live Without

Customer Service Revolution ·

2020/12/09

Chief Revolution Officer and best-selling author John DiJulius shares How to be the Brand Customers Can’t Live Without. In order to be the brand customers can’t live without, you need to: Focus on Micro-Moments Avoid Empathy Fatigue Address the Relationship Deficit Train your employees on how to make an emotional connection in every interaction Utilize Relationship Hacks Justify a Relationship Tax Resources mentioned: www.thedijuliusgroup.com

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23:58

029: State of Service

Customer Service Revolution ·

2020/12/02

Chief Revolution Officer and best-selling author John DiJulius shares what your organization needs to do to Reimagine your business model to help make 2021 your best year ever! You will learn: Understand the irreversible impact of COVID-19 What are the best ways to Reimagine your business model? How COVID is not changing the future, it is accelerating it. The COVID business mortality rate will be significant for the companies that don’t make the adjustment. What the #1 cause of anxiety is How to

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49:29

028: Recapping Week 5 of The Customer Service...

Customer Service Revolution ·

2020/11/18

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers who presented during week 5 of The Customer Service Revolution Conference, featuring Ken Blanchard, Adrienne Bankert, J.R. Heckman, Dave Murray, and John DiJulius. You will learn: How it all starts with having a vision of what could be How to create a reality distortion field What it takes to be a revolutionary The two primary elements an effective leader must focus on

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01:02:46

027: Recapping Week 4 of The Customer Service...

Customer Service Revolution ·

2020/11/11

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 4 of The Customer Service Revolution Conference, featuring David Horsager, Tom Bilyeu, Tom Ryan, Dave Murray, and John DiJulius. You will learn: Why should you make your interview process un-gameable? Stop trying to find great employees and focus on becoming the business great employees seek out. What is the most critical skill any leader needs

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57:29

026: Recapping Week 3 of The Customer Service...

Customer Service Revolution ·

2020/11/04

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 3 of The Customer Service Revolution Conference, featuring Jesse Itzler, Dr. Paul Bizjak, Darren LaCroix, Dave Murray, and John DiJulius. You will learn: How to address the relationship deficit How to avoid empathy fatigue Find the conversation gifts You can’t persuade, entertain, or educate without feeling a connection Boring Loses Business -

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41:13

025: Recapping Week 2 of The Customer Service...

Customer Service Revolution ·

2020/10/28

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 2 of The Customer Service Revolution Conference, featuring Seth Godin, Mikki Williams, Chris Larkins, Dave Murray, and John DiJulius. You will learn: A recession is a horrible thing to waste. It’s like a business enema. More is caught than is taught. We need to show what victory looks like to our employees. If you invest money wisely in customer

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54:18

024: Recapping Week 1 of The Customer Service...

Customer Service Revolution ·

2020/10/14

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 1 of The Customer Service Revolution Conference, featuring Guy Kawasaki, Jess Pischel, John DiJulius, Corey McCarthy, and Bronkar Lee. This is our 12th year of putting on this event and virtually our first. This year's theme is Reimagine... Revolutionize. We had over 1,400 leaders registered, which is double any live attendance we've ever had

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01:00:54

023: Chosen Suffering with Tom Ryan

Customer Service Revolution ·

2020/09/30

In this episode, John DiJulius talks with Tom Ryan, NCAA Championship head coach of the Ohio State University wrestling team. As an All-American college wrestler, Tom embraced his fair share of “chosen suffering.” It wasn’t until the sudden death of their five-year-old son, Teague, that Tom and his wife encountered “unchosen suffering” in a way they never wished. In this fire, they found their faith and a process to push through the pain. Tom’s new book, Chosen Suffering: Becoming Elite In Life And

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53:37

022: Health & Wellness Has Never Been More Vital Than...

Customer Service Revolution ·

2020/09/23

In today’s episode, customer experience expert John DiJulius talks with health & wellness expert Dr. Paul Bizjak. Dr. Paul Bizjak is a serial self-experimenter, working to test success & wellness theories in an effort to help others live their best life possible. His more than 22 years in his private chiropractic practice, caring for thousands of patients and providing almost half a million patient visits, has kept his finger on the pulse of what people want, the mistakes they make, and what it

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40:18

021: Boring Loses Business with Darren LaCroix

Customer Service Revolution ·

2020/09/16

Darren LaCroix went from being a struggling stand-up comedian to winning the title of The World Champion of Public Speaking in less than nine years. He may have been born without a funny bone in his body, but he possessed the desire to learn and the willingness to fail. This self-proclaimed student of comedy is living proof that anything can be learned! Today, Darren will share how he made this amazing transformation as well as how you can transform your day-to-day communication in your business

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54:49

020: Your Hidden Superpower with Adrienne Bankert

Customer Service Revolution ·

2020/09/09

John DiJulius interviews Emmy Award-winning journalist, author, speaker, and coach Adrienne Bankert. Adrienne is a national correspondent for ABC News often seen on Good Morning America and World News Tonight. She has covered some of the most historic headlines of the past decade and the biggest stories in sports and entertainment. Adrienne was the first national correspondent to go live from the 2016 Dallas police shooting, reporting in Thailand on the rescue of a youth soccer team, and the 2019

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38:52

019: Leadership Lessons from a Legend!

Customer Service Revolution ·

2020/09/02

What does it take to be an exceptional leader? In today’s episode, Dave Murray talks with leadership expert Dr. Ken Blanchard as they discuss some key insights into servant leadership. The Ken Blanchard Companies has conducted amazing research since 1979. They have created so many amazing programs focused on developing great leaders, which is built on their philosophy that everyone should have a great boss. With over 40 years of leadership experience, Ken has authored and co-authored over 60

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39:11

018: The Trust Edge with David Horsager

Customer Service Revolution ·

2020/08/26

There are many leaders today who aren’t solving the issues in their organization – and that’s because they fail to recognize the deeper, underlying issue that sits right at the core of those – trust. Trust affects everything. And the only way to get faster results is increased trust. In today’s episode, Dave Murray, senior consultant of The DiJulius Group interviews David Horsager, CEO of the Trust Edge Leadership Institute, inventor of the Enterprise Trust Index, and the director of one of the

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