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PODCAST

Service Management Leadership Podcast

Service Management Leadership Podcast

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Tuesday: David Cannon, PeopleCert ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics ■ Friday: Rina Rhambhatt-Barot - Variety of

technology

All Episodes

00:11:53

Service Management Leadership - With Bryan Finster,...

Service Management Leadership Podcast ·

2024/09/02

This episode is part one of a three-part interview with CD expert, Bryan Finster, discussing the CrowdStrike outageEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry

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00:10:14

Service Notes Episode Final - Rhonda Downing's Part 4...

Service Management Leadership Podcast ·

2024/09/01

In this episode, Rhonda offers some truly valuable advice for newcomers entering the world of service management.Her key message? Roll up your sleeves and dive in—do what you love and enjoy the process. It's about getting hands-on and embracing the challenges that come your way. Rhonda also highlights the importance of having a coach or a mentor to guide you through your journey. These relationships can provide you with invaluable insights, support, and a sense of direction as you navigate your

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00:16:57

Service Management Leadership - With Guest Patrick...

Service Management Leadership Podcast ·

2024/08/29

This episode is part three of a three-part interview with Patrick Benoit, a seasoned CISO and GRC leader. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30

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00:10:21

Service Management Leadership - With Guest Dr. Jordan...

Service Management Leadership Podcast ·

2024/08/26

This episode is part three of a three-part interview with process improvement expert and author, Dr. Jordan Thurston. He is the author of “Walk Among the Dragonflies, How Leaders Streamline Efficiencies Through Process Improvement.”Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and

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00:12:25

Service Notes Episode 3 - Rhonda Downing's Part 3...

Service Management Leadership Podcast ·

2024/08/25

In this episode of "Service Notes," we continue our conversation with Rhonda Downing, a seasoned professional in IT Service Management. Rhonda shares her experiences of staying focused and tackling some of the challenges in her career and the lessons she's learned, including the meaning of 'so many different ways to skin a cat.' Don't miss next week's episode, where Rhonda will discuss her favorite things and share her final words of wisdom for anyone looking to break

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00:20:51

Service Management Leadership - With Guest Patrick...

Service Management Leadership Podcast ·

2024/08/22

This episode is part two of a three-part interview with Patrick Benoit, a seasoned CISO and GRC leader.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years

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00:31:19

Ep 27: "Confessions Of A Serial Entrepreneur" - Tolga...

Service Management Leadership Podcast ·

2024/08/21

In this episode, kengon talks with his long-time friend Togla Tarhan about what it's like to be a successful entrepreneur and what he's learned along the way. If tech entrepreneurship is of interest to you, this is an episode you won't want to miss!

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00:12:37

Service Management Leadership - With Guest Dr. Jordan...

Service Management Leadership Podcast ·

2024/08/19

This episode is part two of a three-part interview with process improvement expert and author, Dr. Jordan Thurston. He is the author of “Walk Among the Dragonflies, How Leaders Streamline Efficiencies Through Process Improvement.”Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and

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00:07:08

Service Notes - Rhonda Downing Part 2

Service Management Leadership Podcast ·

2024/08/18

Rhonda Downing’s Career Journey – From the Unexpected to the Unstoppable In this episode of Service Notes, we’re picking up where we left off with Rhonda Downing, the go-to Change Expert. Last week, we explored various change models and how Rhonda found herself managing complex changes on a global scale. For her, people are the core of successful change management, and she’s mastered the art of making organizational change happen. If you haven’t listened to part 1 yet, now’s the perfect time to

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00:18:56

Service Management Leadership - With Guest Patrick...

Service Management Leadership Podcast ·

2024/08/15

This episode is part one of a three-part interview with Patrick Benoit, a seasoned CISO and GRC leader. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years

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00:20:53

Ep 26 - “Thingify At Your Own Risk” - Andrew Davis,...

Service Management Leadership Podcast ·

2024/08/14

In this episode, kengon wraps up his conversation with Andrew Davis on his book "Flow Engineering." It's slightly longer than usual, so grab a drink and/or snack and settle in for some fun!

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00:11:13

Service Management Leadership - With Guest Dr. Jordan...

Service Management Leadership Podcast ·

2024/08/12

This episode is part one of a three-part interview with process improvement expert and author, Dr. Jordan Thurston. He is the author of “Walk Among the Dragonflies, How Leaders Streamline Efficiencies Through Process Improvement.”Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and

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00:07:18

Service Notes - Rhonda Downing Part 1

Service Management Leadership Podcast ·

2024/08/11

Do you want to know the difference between OCM and Technical Change, and the skills required to perform these roles? Listen now :)

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00:11:21

Service Management Leadership - With Guest Barclay...

Service Management Leadership Podcast ·

2024/08/08

This episode is part two of a two-part interview with Barclay Rae, long-time ITIL author and the author of the ITIL4 Problem Management practice guide.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us

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00:23:50

Ep 25: “Get Into The Flow” - Andrew Davis

Service Management Leadership Podcast ·

2024/08/07

In this episode kengon talks with Andrew Davis about his new book "Flow Engineering." It's not often that we'd say "don't miss this!", but in this case it really is -- "don't miss this!!" ;-)

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00:08:32

Service Management Leadership - With Guest Tom Sweet,...

Service Management Leadership Podcast ·

2024/08/05

This episode is part two of a two-part interview with veteran CIO and CISO, Thomas Sweet, talking about the topic of mergers and acquisitions.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey

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00:01:20

ServiceNotes - Coming Soon!

Service Management Leadership Podcast ·

2024/08/04

Are you eager to learn about Service Management? Join me, Rina Brahmbhatt on this exciting journey. Thank you for listening!

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00:11:21

Service Management Leadership - With Guest Barclay...

Service Management Leadership Podcast ·

2024/08/01

This episode is part one of a two-part interview with Barclay Rae, long-time ITIL author and the author of the ITIL4 Problem Management practice guide. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us

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00:20:47

Ep 24 - “Prepare To Launch” - Engaging Potential...

Service Management Leadership Podcast ·

2024/07/31

In this episode, kengon finishes up his conversation with Elton Dadow of GingrTech on simulations. This is going to cover how to deal with simulation providers, executive sponsors, and doing the required prep for a successful event.

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00:22:08

Service Management Leadership - With Guest Tom Sweet,...

Service Management Leadership Podcast ·

2024/07/29

This episode is part one of a two-part interview with veteran CIO and CISO, Thomas Sweet, talking about the topic of mergers and acquisitions.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey

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1,101 results

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