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PODCAST

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

On The Ticket, you"ll hear Intercom"s Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter🏠 www.intercom.com

technology

All Episodes

00:40:08

Intercom on Product 13: Defining sustainable innovation

The Ticket: Discover the Future of Customer Service,... ·

2021/02/11

In the first Intercom on Product of 2021, Des Traynor and Paul Adams get to grips with innovation. How to make it accessible, sustainable and scaleable?

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00:35:40

Norman Crowley on uncovering the business...

The Ticket: Discover the Future of Customer Service,... ·

2021/02/04

Norman Crowley chats to Intercom's Dee Reddy

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00:42:45

Code for America’s Amanda Renteria on defining the...

The Ticket: Discover the Future of Customer Service,... ·

2021/01/28

Intercom's Sarah Tran chats to Code for America CEO Amanda Renteria.

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00:34:32

Conversations on Support

The Ticket: Discover the Future of Customer Service,... ·

2021/01/21

A compilation featuring a few of our favourite conversations with support leaders.

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00:40:17

Productboard founder and CEO Hubert Palan on...

The Ticket: Discover the Future of Customer Service,... ·

2021/01/14

Hubert Palan of Productboard chats to Intercom's Rati Zvirawa

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00:28:59

Holiday Rewind: Tech philosopher Alex Wolf on...

The Ticket: Discover the Future of Customer Service,... ·

2021/01/07

We're revisiting some of our best podcast from across last year. Today, let's look back at our conversation with tech philosopher/digital anthropologist Alex Wolf.

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00:25:59

Holiday Rewind: Understanding the Conversational...

The Ticket: Discover the Future of Customer Service,... ·

2020/12/31

We're revisiting some of our favourite episodes from across the year. In this episode we heard all about the Conversational Support Funnel.

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00:44:15

Holiday Rewind: Inside Intercom on Allyship

The Ticket: Discover the Future of Customer Service,... ·

2020/12/24

A look back at one of our most thought provoking episodes.

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00:46:46

Intercom’s 2020 people pivot

The Ticket: Discover the Future of Customer Service,... ·

2020/12/17

Dee Reddy chats to Intercom's operations, recruiting and people development teams about the challenges they faced in 2020.

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00:34:19

Solving the customer success equation: Nick Mehta on...

The Ticket: Discover the Future of Customer Service,... ·

2020/12/10

Intercom's Kaitlin Pettersen chats to Gainsight CEO Nick Mehta about solving the CS equation.

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00:36:11

Built for You E02: Making of Series

The Ticket: Discover the Future of Customer Service,... ·

2020/12/03

Our second episode of Built For You looking at how customer feedback became Series, one of our biggest launches to date.

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01:01:12

S.H.O.P. Part 4: Present

The Ticket: Discover the Future of Customer Service,... ·

2020/11/27

This week in the final episode of S.H.O.P. we’re looking at how this year’s holiday Present shopping could change retail forever.

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00:45:12

S.H.O.P. Part 3: Online

The Ticket: Discover the Future of Customer Service,... ·

2020/11/19

In part 3 of S.H.O.P., we explore the tools and tech stacks online retailers use.

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00:47:56

S.H.O.P. Part 2: Habits

The Ticket: Discover the Future of Customer Service,... ·

2020/11/12

Episode two of S.H.O.P., our new series examining the changes in retail and commerce. We find out how changing habits are transforming the retail landscape.

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00:55:52

S.H.O.P. Part 1: Store

The Ticket: Discover the Future of Customer Service,... ·

2020/11/05

Episode one of S.H.O.P., our new series examining the changes in retail and commerce. We find out what's in store for the store.

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00:57:42

Reflecting on the Intercom journey - Karen Peacock...

The Ticket: Discover the Future of Customer Service,... ·

2020/10/29

Karen Peacock (Intercom CEO) chats to Des Traynor (co-founder).

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00:33:04

Nate Brown on why proactive CX is the next...

The Ticket: Discover the Future of Customer Service,... ·

2020/10/22

Dee Reddy chats to CX Accelerator's Nate Brown.

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00:51:02

Bob Moesta on unleashing your sales superpower

The Ticket: Discover the Future of Customer Service,... ·

2020/10/15

Des Traynor chats to Bob Moesta on his latest book "Demand-Side Sales 101: Stop Selling and Help Your Customers Make Progress."

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00:31:35

Bought-in and paid for: how Atlassian bridge the gap...

The Ticket: Discover the Future of Customer Service,... ·

2020/10/08

Dee Reddy chats to Atlassian's Kristen Habacht to find out how freemium can drive enterprise sales.

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00:38:16

Intercom on Product: One for the roadmap

The Ticket: Discover the Future of Customer Service,... ·

2020/10/01

Des Traynor and Paul Adams discuss roadmapping in episode 12 of Intercom on Product.

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487 results

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