PODCAST
Customer Confidential: Untold Stories of Earned Growth
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include CMOs,
All Episodes
36:55
Ep. 43: How Birchbox unwraps customer data to open up...
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39:19
Ep. 42: Answering the call for culture change at a...
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54:53
Ep. 41: At Disney, the show must go on
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55:13
Ep. 40: Taking the temperature of temps
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42:49
Ep. 39: How Warby Parker is changing the rules of...
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45:28
Ep. 38: Net Promoter, pay and predictable consequences
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48:29
Ep. 37: Would you recommend your town to a friend?
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47:32
Ep. 36: Taking on the razor blade giants
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30:36
Ep. 35: The inner loop of the Net Promoter System
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57:12
Ep. 34: Making feedback easy and appealing to customers
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55:00
Ep. 33: Net Promoter at the heart of a transformation
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40:26
Ep. 32: The real secret of employee engagement
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55:44
Ep. 31: Taking the pulse of patient care
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57:58
Ep. 30: Planning the marriage (not just the wedding)
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43:08
Ep. 29: Love feedback, but hate surveys?
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57:00
Ep. 28: Who's advocating for your customers?
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50:41
Ep. 27: A prescription for better service
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34:59
Ep. 26: The engine that drives customer loyalty in B2B
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39:39
Ep. 25: Brewing loyalty at Starbucks
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52:50
Ep. 24: The challenge of radical simplicity
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