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PODCAST

The Michelle Pascoe Hospitality Podcast

Michelle Pascoe

Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you"re an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!

business marketing

All Episodes

17:58

Public speaking - when it doesn't come naturally

The Michelle Pascoe Hospitality Podcast ·

2020/01/07

Ten Top Tips in presenting in the Board Room or to the team.

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13:14

How to build a business that you've always dreamed of...

The Michelle Pascoe Hospitality Podcast ·

2020/01/02

Creating new habits, targeting your ideal customer, leading and managing a multi-generational team and serving a multigenerational customer base.

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24:45

Understanding the Power of Branding

The Michelle Pascoe Hospitality Podcast ·

2019/12/17

What is branding and how important is it to know your customer? Johan Marais-Piper from Favour the Brave joins us to talk about branding you business. https://www.favourthebrave.co/remarkable

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31:37

MASTERING SOCIAL MEDIA FOR VENUES AND ORGANISATIONS...

The Michelle Pascoe Hospitality Podcast ·

2019/12/10

How does one get started on mastering their socials? What are the key elements for success on social media and what social media marketing trends will take off in 2020?

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04:24

3 STEP PLAN TO GET YOU AND YOUR TEAM THROUGH TO...

The Michelle Pascoe Hospitality Podcast ·

2019/12/03

The worlds gone crazy or is it just my local shopping centre! With only a few weeks till Christmas and after a big weekend of Black Friday and Cyber Monday sales, shopping is in full swing as is the rush to complete projects before the office shuts for 2019.

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15:07

Reviewing your business from the eyes of your customer

The Michelle Pascoe Hospitality Podcast ·

2019/11/26

Online, spacing, shelving, opening and closing times, personal attention.

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10:17

Are you embracing your second momentum?

The Michelle Pascoe Hospitality Podcast ·

2019/11/19

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04:07

The Work Christmas Party

The Michelle Pascoe Hospitality Podcast ·

2019/11/12

4 tips to make your work Christmas party one to remember...for all the right reasons.

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04:47

Why the first day needs to make an impact

The Michelle Pascoe Hospitality Podcast ·

2019/11/05

When it comes to the first day for the new recruit ensure you are there or if not assign someone who believes in the vision and values of your organisation to greet them and create their first impression.

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31:58

Interview with the CCO Sydney

The Michelle Pascoe Hospitality Podcast ·

2019/10/29

Ahead of my presentation at the Chief Customer Officer Conference in Sydney, CCO Sydney interview me about the ways to help drive value and insert decision making through business, the shift in organisational culture to be more customer centric, key drivers to build better employment engagement and much more.

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12:46

New Business in Town!

The Michelle Pascoe Hospitality Podcast ·

2019/10/22

There is a three-step process when it comes to service recovery: Listen, Empathise, Action.

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10:32

Reviewing your team, getting ready for the Holiday...

The Michelle Pascoe Hospitality Podcast ·

2019/10/15

Creating the opportunity for casual staff to see your business as a workplace of choice.

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10:34

How to connect at networking events

The Michelle Pascoe Hospitality Podcast ·

2019/10/08

Stepping out of your comfort zone for many people is hard when it comes to attending an event where you may not know anyone.

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07:47

How to lead a team through change

The Michelle Pascoe Hospitality Podcast ·

2019/10/01

You must communicate the correct information to everyone in your team, no one likes being kept in the dark.

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16:35

The top 6 expectations of your customers

The Michelle Pascoe Hospitality Podcast ·

2019/09/24

What we assume as being a provider of a service or facility versus the expectations are of our actual customers or clients.

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07:44

Seizing the Opportunity

The Michelle Pascoe Hospitality Podcast ·

2019/09/17

There are times when being the CEO/Entrepreneur/Manager you question the journey you are on, wondering if you have sold out completely to the “corporate world” or that your values are no longer congruent with the company you work for or the clients you are taking on.You need to take a moment to remember why you do what you do and seize the opportunities that you create and reinvigorate your passion for what you do.

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13:30

Service with a smile

The Michelle Pascoe Hospitality Podcast ·

2019/09/10

How a smile plays a role in inclusion and diversity.

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14:12

Spring is in the air

The Michelle Pascoe Hospitality Podcast ·

2019/09/03

It's time to review, revamp and replace your offering.

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13:01

Resilience and Service Recovery

The Michelle Pascoe Hospitality Podcast ·

2019/08/27

Service recovery is an event that occurs when the customer’s expectations are not met. As a leader you need to provide tools and strategies on how your frontline and sales teams as well as your managers handle a customer complaint or concern which is targeted at the service provider even when it may not be their fault but it is now their problem. Four key aspects on how to build resilience in your team when it comes to service recovery.

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15:17

Brand Audit

The Michelle Pascoe Hospitality Podcast ·

2019/08/20

https://www.michellepascoe.courses/sales-page-716ec607-12ea-4b83-b1d3-b65d6f0ce999 As providers of the brand experience and creators of memories for your business, no matter what your product or service offering you need to connect the head and the hear, having your customers experience the emotion, not just be exposed to it. In this episode I am going to challenge you to complete a Brand Audit on your business. Is the brand still representing what you offer? What is your branding saying

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306 results

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