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PODCAST

The Michelle Pascoe Hospitality Podcast

Michelle Pascoe

Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you"re an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!

business marketing

All Episodes

15:07

Reviewing your business from the eyes of your customer

The Michelle Pascoe Hospitality Podcast ·

2019/11/26

Online, spacing, shelving, opening and closing times, personal attention.

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10:17

Are you embracing your second momentum?

The Michelle Pascoe Hospitality Podcast ·

2019/11/19

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04:07

The Work Christmas Party

The Michelle Pascoe Hospitality Podcast ·

2019/11/12

4 tips to make your work Christmas party one to remember...for all the right reasons.

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04:47

Why the first day needs to make an impact

The Michelle Pascoe Hospitality Podcast ·

2019/11/05

When it comes to the first day for the new recruit ensure you are there or if not assign someone who believes in the vision and values of your organisation to greet them and create their first impression.

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31:58

Interview with the CCO Sydney

The Michelle Pascoe Hospitality Podcast ·

2019/10/29

Ahead of my presentation at the Chief Customer Officer Conference in Sydney, CCO Sydney interview me about the ways to help drive value and insert decision making through business, the shift in organisational culture to be more customer centric, key drivers to build better employment engagement and much more.

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12:46

New Business in Town!

The Michelle Pascoe Hospitality Podcast ·

2019/10/22

There is a three-step process when it comes to service recovery: Listen, Empathise, Action.

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10:32

Reviewing your team, getting ready for the Holiday...

The Michelle Pascoe Hospitality Podcast ·

2019/10/15

Creating the opportunity for casual staff to see your business as a workplace of choice.

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10:34

How to connect at networking events

The Michelle Pascoe Hospitality Podcast ·

2019/10/08

Stepping out of your comfort zone for many people is hard when it comes to attending an event where you may not know anyone.

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07:47

How to lead a team through change

The Michelle Pascoe Hospitality Podcast ·

2019/10/01

You must communicate the correct information to everyone in your team, no one likes being kept in the dark.

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16:35

The top 6 expectations of your customers

The Michelle Pascoe Hospitality Podcast ·

2019/09/24

What we assume as being a provider of a service or facility versus the expectations are of our actual customers or clients.

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07:44

Seizing the Opportunity

The Michelle Pascoe Hospitality Podcast ·

2019/09/17

There are times when being the CEO/Entrepreneur/Manager you question the journey you are on, wondering if you have sold out completely to the “corporate world” or that your values are no longer congruent with the company you work for or the clients you are taking on.You need to take a moment to remember why you do what you do and seize the opportunities that you create and reinvigorate your passion for what you do.

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13:30

Service with a smile

The Michelle Pascoe Hospitality Podcast ·

2019/09/10

How a smile plays a role in inclusion and diversity.

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14:12

Spring is in the air

The Michelle Pascoe Hospitality Podcast ·

2019/09/03

It's time to review, revamp and replace your offering.

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13:01

Resilience and Service Recovery

The Michelle Pascoe Hospitality Podcast ·

2019/08/27

Service recovery is an event that occurs when the customer’s expectations are not met. As a leader you need to provide tools and strategies on how your frontline and sales teams as well as your managers handle a customer complaint or concern which is targeted at the service provider even when it may not be their fault but it is now their problem. Four key aspects on how to build resilience in your team when it comes to service recovery.

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15:17

Brand Audit

The Michelle Pascoe Hospitality Podcast ·

2019/08/20

https://www.michellepascoe.courses/sales-page-716ec607-12ea-4b83-b1d3-b65d6f0ce999 As providers of the brand experience and creators of memories for your business, no matter what your product or service offering you need to connect the head and the hear, having your customers experience the emotion, not just be exposed to it. In this episode I am going to challenge you to complete a Brand Audit on your business. Is the brand still representing what you offer? What is your branding saying

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32:11

Customer Retention Revolution Webinar

The Michelle Pascoe Hospitality Podcast ·

2019/08/13

Michelle runs through her Customer Retention Revolution Course with a live webinar. To join the course go to https://bit.ly/2YBkbeE

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11:14

Trust is a key value for a leader

The Michelle Pascoe Hospitality Podcast ·

2019/08/06

Upon returning from Denver, Colorado over the weekend where I attended the National Speakers Conference, with many wonderful speakers the topic of Trust in the workplace and in life was discussed on the platform as well as in the hallways. In this weeks podcast I would like to share with you why I believe Trust is one of my top 8 values in life and in business. Next week commencing on the 13th August I am presenting 3 free live webinars. Here is what I am going to cover: 1) Strategies on how

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13:54

How does professional development improve the...

The Michelle Pascoe Hospitality Podcast ·

2019/07/30

Investing in yourself through professional development can translate into a greater customer experience when you put your notes into actions.

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09:52

How to manage the skunks in your business

The Michelle Pascoe Hospitality Podcast ·

2019/07/23

If you don't manage the skunks with the poor behaviour, the good people leave or they stay and think why bother?

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12:50

The impact of checking in with your team

The Michelle Pascoe Hospitality Podcast ·

2019/07/16

When it comes to your team it is important to trust them and the biggest way this is shown in the workforce is delegation not abdication.

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301 results

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