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PODCAST

CX RIOT RADIO

CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.

business marketing

All Episodes

00:12:49

Consistent Messaging

CX RIOT RADIO ·

2022/03/30

Here's the LinkTree: https://linktr.ee/caffcx First off, thanks for watching. Second off, keep your brand messaging consistent across all customer touchpoints. Even tiktok. --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:12:02

Burgers of Wrath

CX RIOT RADIO ·

2022/03/23

"Time Flows Like a River and History Repeats"- Secret of Mana In this episode we analyze the song Burgers of Wrath, by Jello Biafra, former vocalist of the Dead Kennedys, and then descend into inflation, record corporate profits, how many Americans are living paycheck to paycheck, and how we're footing the bill for WalMart. So, it'll be a fun episode. Burgers of Wrath: https://www.youtube.com/watch?v=MtaGSI1QrA8 The Caffeinated CX LinkTree: https://linktr.ee/caffcx --- Send in a voice message:

en

00:09:39

The New Word of Mouth

CX RIOT RADIO ·

2022/03/18

In case this internet thing isn't just another hoola hoop fad, online review platforms are the new word of mouth. Here's how to get some. https://linktr.ee/caffcx --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:11:22

The Customer Service Superstar

CX RIOT RADIO ·

2022/03/16

How to hire and cultivate customer service superstars. https://linktr.ee/caffcx --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:12:12

Always Be Improving

CX RIOT RADIO ·

2022/03/11

Know your stuff. https://linktr.ee/caffcx --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:05:41

It's Fine

CX RIOT RADIO ·

2022/03/09

What starts with F, has 4 letters, and is something you never want to hear you customer, your spouse, or your boss say to you? https://linktr.ee/caffcx --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:10:06

First Impressions Matter

CX RIOT RADIO ·

2022/03/04

Let's talk first impressions. https://linktr.ee/caffcx --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:11:05

Utilizing Nerdy Skills in CX Leadership

CX RIOT RADIO ·

2022/03/03

What do Dungeons & Dragons, World of Warcraft, and Customer Experience have in common? Other than this handsome and humble hyper caffeinated podcast host? TRANSFERABLE SKILLS! So roll initiative and let's go. https://linktr.ee/caffcx --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:09:52

It Comes From the Top

CX RIOT RADIO ·

2022/03/02

Enacting any kind of CX Program or improvement includes buy in from the top. Here's how to do that. https://linktr.ee/caffcx --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:08:20

Pay Your Dues

CX RIOT RADIO ·

2022/02/25

Every person, no matter what their career path is, should spend at least one year in a customer facing position. Why? Listen to the episode. https://linktr.ee/caffcx --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:11:15

Coachings and 1-on-1's

CX RIOT RADIO ·

2022/02/23

In today's episode we talk about coaching contact center agents as well as having 1-on-1's with them, and why they're important, and why they are separate. Remember to share and rate and review. This is the 50th one I've thrown up here. That's some sort of milestone I guess. Here's the LinkTree. https://linktr.ee/caffcx There's links on it. Hence the name. Okay, bye. --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast:

en

00:11:23

The Absolute Glory That is Repeat Customers

CX RIOT RADIO ·

2022/02/18

Repeat customers are awesome. That's it. That's the episode. Have a good night! https://linktr.ee/caffcx --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:11:09

Hiring the Right Customer Service Agents

CX RIOT RADIO ·

2022/02/16

Don't rush the process. Whatever you do, whatever situation you're in... DON'T RUSH THE PROCESS. From the interview on, we discuss how to spot and hire the best customer service reps for your business. Hint: It's not their experience. https://linktr.ee/caffcx --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:07:43

Generational Loyalty

CX RIOT RADIO ·

2022/02/11

Regardless of industry, worldwide Customer Loyalty is going down, and the way it breaks down by generation is interesting to say the least. https://linktr.ee/caffcx --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:07:52

Weird Severance

CX RIOT RADIO ·

2022/02/09

In this episode we talk about Peloton's weird severance package to the 2,800 people laid off, how funny the acronym for Customer/Employee Experience is, and some PPP stuff. All in a hyper-caffeinated state. https://linktr.ee/caffcx --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:05:33

The EX CX Cycle

CX RIOT RADIO ·

2022/02/04

Good morning! Today we are going to have a brief talk on the EX/CX Cycle. What's that? I often use the equation ex=cx² or employee experience=customer experience squared. The cycle is this: the employees take care of the customers, the customers take care of the business, the business takes care of the employees, and it repeats in a never ending circle of life. How is this done? Through a company culture that encourages transparency, respect, and collaboration. https://linktr.ee/caffcx --- Send

en

00:05:28

It's Not Enough to Resolve Complaints

CX RIOT RADIO ·

2022/02/02

https://linktr.ee/caffcx Customer complaints. When a customer complains. How do you handle them? Do you throw hush money at them ("Hey we'll refund this money if you remove this bad review") to make them go away? Or do you use them as opportunities to make your business better? In my opinion, it's not enough to resolve a complaint. You have to restore the customer's confidence in the company. And then make sure that kind of complaint NEVER happens again. What do you think? --- Send in a voice

en

00:07:08

5 Steps For Better CX

CX RIOT RADIO ·

2022/01/26

Here are 5 things you can do to improve your CX. https://linktr.ee/caffcx --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:05:13

CX Book Recommendations

CX RIOT RADIO ·

2022/01/24

Here's a list of books you should read right now. This instant. This very second. The Caffeinated CX LinkTree: https://linktr.ee/caffcx Share, Rate, Review --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:06:03

Why Incentivizing AHT is Often Dumb

CX RIOT RADIO ·

2022/01/21

Do you incentivize your call center agents' AHT (Average Handle Time)? Why? Stop. Anyway... share, rate, review! The Caffeinated CX LinkTree: https://linktr.ee/caffcx --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

280 results

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