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PODCAST

The IT Experts Podcast

The IT Experts Podcast with Ian Luckett, is designed to help ambitious IT/MSP business owners build a profitable tech business. In this show you will learn the complete tried and tested strategies that are working today as Ian helps techie business owners in the IT / MSP community on a daily basis. The content of this Podcast is a blend of expert advice and Interviews with some of the most successful people in the industry, offering massive value and a wise range of topics from his MSP profit

technology marketing

All Episodes

10:58

EP068 – BF Edition – Building MSP Leadership...

The IT Experts Podcast ·

2021/11/15

This episode is brought to you after we ran a quarterly planning session with our IT Experts Mastermind Program Clients and in the previous episode, we went more detailed in terms of the business elements of being an MSP business leader. In this final part, we help you tackle the following key parts to MSP Leadership success.: Build your leadership self-awareness. Create expert events. Make sure to measure your employee engagement and understanding the measures. As usual,

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29:45

EP067 - Creating a Thriving Company Culture with Kate...

The IT Experts Podcast ·

2021/11/08

First things first, I mention how Kate and I met which was during the previous Managed Service Summit in London where I attended her keynote speech and within about 10 minutes of Kate’s presentation I said, “You are coming to my podcast, so many more people need to hear about this.”, so here we are. To start with, Kate shares a little bit more about her, her career history, and how she became to be a company culture expert which now offers culture as a service to organisations. She shares how

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10:05

EP066 – BF Edition – Building MSP Leadership...

The IT Experts Podcast ·

2021/11/01

Again, this episode is brought to you after we ran a quarterly planning session with our IT Experts Mastermind Program Clients and in the previous episode, we talked about how communication in general can help you build confidence. In this second part, we go more detailed in terms of the business elements of being an MSP business leader. Here are my next three tips for you in this episode to help you out: Get to know your numbers and metrics. Cascade your vision to your team. Build

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21:38

EP065 - Essential MSP Disaster Recovery Tips with...

The IT Experts Podcast ·

2021/10/25

We talked about how planning and processes play a critical role in disaster recovery, especially in this past year or so. Melvyn also mentioned about how important it is to "Plan for the worst-case scenario!". Your team should not be only thinking about point products and point solutions but how these products and solutions fit into a plan and how to execute this plan to counter disasters. He also shared with us his 4 step MSP business continuity and disaster recovery process. They are:

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11:31

EP064 - BF Edition - Building MSP Leadership...

The IT Experts Podcast ·

2021/10/18

This episode is brought to you after we ran a quarterly planning session with our IT Experts Mastermind Program. As an IT & MSP business owner, we know that your happy place is in the tech, so, having difficult conversations with people like asking them for contracts or money might be something not easy for you to deal with. Before I give you my three tips for this episode, I remind you that understanding yourself through your DISC profile is one of the key things to do as any Business

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38:08

EP063 – The Pillars to MSP Success with Karl Palachuk...

The IT Experts Podcast ·

2021/10/11

First things first, Karl shares how he started in the IT & MSP space, how it all began for him, and how he got to where he is today. Karl says he has loved technology from day one and that took him to who he is now. Karl and I exchange sharing career experiences and he shares how he learned a lot about “the right way to do things”. We then briefly talk about one of Karl’s key pillars to his thinking which is around prioritisation of what you’re doing and not be interrupt-driven. Both of

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28:35

EP062 – The 3 Pillars to MSP Marketing Success with...

The IT Experts Podcast ·

2021/10/04

To start with, Dave introduced himself and shares what they do in Wingman MSP Marketing. I briefly ask him about his insights about lead generation and how Dave thinks the marketing has changed for the MSP over the last 18 months. He says that the most important thing now is to focus on how MSPs are going to pick apart their relationship now with their clients. MSPs have now got to own the market and be all over their clients. We also talk about niche marketing specializing in a particular

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29:34

EP061 - IT Channel Predictions with Jay McBain from...

The IT Experts Podcast ·

2021/09/27

As usual, we kicked off the show with Jay sharing more about who he is, what he does, and who he helps. Jay shares a little more about his amazing career and experience over the years and how he has been in the middle of the MSP space. Jay also shares his DISC profile and how it contributed to his career experience at IBM. We then discussed the possible big changes in the MSP landscape post-Covid and how’s it looking for MSPs right now. Jay initially states that he thinks that with Covid, we

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32:41

EP060 - MSP Success Stories - The LMS Group with Luke...

The IT Experts Podcast ·

2021/09/20

In today's episode, we are joined by Luke Mead from the LMS Group, a multi-7 figure MSP -- which started at the age of 15, while working at a part-time job cleaning gravy pans one fateful Wednesday in a local restaurant. Luke started the business so young at his parents' dining room and still needed to be driven to his clients' offices. He registered his Ltd company back in 2010 at 19 years old, with their first official office right above a kitchen restaurant. Today, LMS Group is a

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27:38

EP059 - Straight Talking Cyber Security with Mostyn...

The IT Experts Podcast ·

2021/09/05

In the business world, especially within the IT & MSP space, there had been and there will always be attacks. It’s just a case of how they present themselves in the world. In this episode, we learn and understand how to react to them and most importantly, how to respond to them. We kicked off the episode with Mostyn sharing with us who he is, what he does and who he helps. Mostyn is the CEO of Astrix and they specialise in cyber security for MSPs. Mostyn and I started by discussing what he

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21:18

EP058 – How to Optimise Your Microsoft 365 Revenue...

The IT Experts Podcast ·

2021/08/30

To start, I share a brief summary of how Phil and I connected and then Phil went on to introduce himself, what he does and who he helps. Phil shares that they specialise in looking at customers’ usage of Microsoft 365, having noticed that there is a lot of underutilisation of the app and people are leaving value on the table. Phil says they think there is a great opportunity for partners particularly in the IT & MSP space. Phil’s company has conducted a lot of research, over 10,000 users in

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27:27

EP057 – Beyond Awesome: Creating Systems for Success...

The IT Experts Podcast ·

2021/08/23

The podcast episode is called Beyond Awesome: Creating Systems for Success and in this episode, there is much vulnerability from me. We begin the episode with myself sharing personal things like my story and who I am outside of the IT Experts Community. I also shared with Jason and Heather where I came from, why I’m doing what I’m doing and how we at IT Experts are helping the IT & MSP community. I also share with you, and the guys from Bitdefender my favourite movie, and something that people don’t

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11:01

EP056 – 'Please STOP Selling the TECH In Your MSP'...

The IT Experts Podcast ·

2021/08/16

I love to work in a collaborative manner with the members of the IT Experts community, but sometimes we need a bit of “Tough Love! In this episode, I am telling you frankly to stop selling the tech in your MSP and check out this short sharp blast on what you should do instead and more importantly how to change your messaging to help resonate with your target market better To begin with, I highlighted that not all MSPs are the same though they do the same function, just like business coaches! I want

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16:10

EP055 – Leadership Keynote at SDC Channel Summit

The IT Experts Podcast ·

2021/08/09

The SDC Channel Summit was a one-day summit including a series of 50-minute roundtable sessions educating MSPs on the key issues they face as they look to be a partner in their customers’ digital transformation journey. I’m proud to have been part of this event and do the keynote speech on how to build high-performing teams that drives business growth. In my keynote speech, I talked a little bit about our very own, the IT Experts MSP Profit Builder System, the Shadow of a Leader which is about how

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11:15

EP054 – How to Get the Best Out of Your Virtual Teams...

The IT Experts Podcast ·

2021/08/02

You may know that we have an amazing team based in the Philippines. I get asked a lot about my team, what we do, how we work and how we make it a great team? I start this show by sharing some brief details about my team and how I want them to feel part of the business, not only with the successes but also with the challenges we’ll go through to scale and grow. I highlighted that though I want my team to work hard and give back to the business, at the same time I want all of us to have a bit of fun

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24:38

EP053 - Benefits of MS Dynamics In Your MSP with John...

The IT Experts Podcast ·

2021/07/26

Today we talk about business automation, process automation and delivering significant stickiness to your clients by providing them effectively with their own PSA Tool. To start off, John shared the journey of the company which started as a one-man MSP then transitioning to a company that’s now a Dynamics for SME-based clients. John then touched on technical side of things like details about Microsoft Dynamics and the apps they include. He describes MS Dynamics as a big box of Lego. John and I then

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21:47

EP052 - The Future of the MSP Business with Jason...

The IT Experts Podcast ·

2021/07/12

I asked Jason what the relationship with new clients will look like in the future, and how conversations will change. Jason believes that the biggest fundamental change in terms of client relationships is that the goals of technology will then be a direct alignment to the goals of the business. Jason and I then talked briefly about sales and how sales language is so important. I shared how it’s similar in our very own IT Experts Community within the IT Experts App where we don’t sell but rather

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33:28

EP 051 - The Future of the MSP Business with Jason...

The IT Experts Podcast ·

2021/06/28

We talked about business automation, the latest technology, the shape of leadership and the things to come in your IT & MSP business in the new way of working. Jason began talking about how he sees rapid changes within the structure of the MSP and helpdesk as a whole. He talks about the points he believes will be in the future of MSP and help desk like how the customer care piece is going first line and product portfolios will just continue to grow and grow. Then Jason and I weighed in briefly on

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26:57

EP 050 – Why is My MSP Not Growing - 50th Episode...

The IT Experts Podcast ·

2021/06/21

We are still giving you a tonne of value but this time, it comes with so much MORE. First, we cover off what you need to do right now to get you on track and get your IT & MSP business growing. Spoiler alert! It’s all about confidence and discipline. Secondly, as we launch this special episode, we also launch our brand new IT Experts Test, I go through with you in this podcast why we asked each question and then explain why it is so important. I encourage you to take the IT Experts test which only

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25:06

EP049 - How to Adopt a Hybrid Working Environment...

The IT Experts Podcast ·

2021/06/07

This episode is a two-part podcast where I share with you the interview that BBC Radio London held with me talking about how to adopt to the new way of working. In this episode, I tackle the four key points and break down the tips and strategies in adopting a hybrid working environment, I share with you the 7-minute audio clip of the interview I had in BBC Radio London. In the interview, I talked about how to set up a routine when working from home and the changes we’ve seen on how we work more

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