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PODCAST

Business of Tech: Daily 10-Minute IT Services Insights

In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering "Why Do We Care?", channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.

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All Episodes

00:33:54

Protecting Data and Models: Cybersecurity Insights...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/05/17

The discussion centers around the intersection of artificial intelligence (AI), cybersecurity, and monetization strategies, emphasizing the dual challenges of protecting data and AI models while also effectively pricing these solutions. Experts Bryant Tow and James D. Wilton explore the urgent risks posed by AI, including threats to company data and the integrity of AI models. They highlight the importance of aligning technical depth with business value, particularly as AI adoption accelerates

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00:12:38

Cox and Charter Merger, Proofpoint's $1B Acquisition,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/05/16

Charter Communications has announced its acquisition of Cox Communications for $34.5 billion, a significant move that will merge two of the largest internet service providers in the United States. This merger is expected to require approval from the Federal Communications Commission due to Cox's critical operational licenses. The combined entity plans to adopt the Cox Communications name, with Spectrum serving as the consumer-facing brand in areas previously served by Cox. This merger could

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00:17:09

AI in Action: Radiologists Thrive, Data Silos...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/05/15

Data silos are significantly hindering AI innovation, as highlighted by a recent report from Infanti. The survey of over 1,200 IT and cybersecurity professionals revealed that more than half of the respondents experience isolated data within their organizations, leading to inefficiencies and slow security responses. Nearly 30% of IT professionals reported that these data deficiencies obstruct their ability to effectively utilize AI tools. Experts emphasize the necessity for a comprehensive data

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00:14:51

Europe's Vulnerability Database Launches as U.S....

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/05/14

The European Vulnerability Database (EUVD) has officially launched, providing a vital platform for monitoring critical security flaws amid challenges faced by the U.S. in cybersecurity funding and management. This initiative aims to enhance transparency and deliver essential information on vulnerabilities, addressing gaps left by the U.S. Common Vulnerabilities and Exposures program, which has been hindered by budget cuts and operational delays. The EUVD not only identifies disclosed bugs but also

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00:13:33

Rise in Remote Work Drives New Ventures; Insurers...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/05/13

Remote work is driving a significant startup boom, reshaping the IT services market. A recent study indicates that companies with higher levels of remote work during the COVID-19 pandemic have seen a notable increase in employee startups, with an estimated 11.6% of new business formations attributed to this trend. Despite major corporations reinstating return-to-office mandates, remote work adoption in the U.S. has risen from 19.9% in late 2022 to 23.6% in early 2025, highlighting a growing demand

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00:17:22

U.S.-China Tariff Agreement Fuels Market Growth; AI...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/05/12

The recent U.S.-China tariff truce has led to a significant surge in global markets, with the U.S. reducing tariffs on Chinese goods from 145% to 30% and China lowering its tariffs on American imports from 125% to 10%. While this agreement has provided short-term relief, it has also triggered caution among Chief Information Officers (CIOs), who are now deferring IT projects and prioritizing cost management. A survey indicates that nearly two-thirds of IT leaders are focusing on cost control, with

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00:18:43

Mastering Vendor Management: Lessons from IT...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/05/11

Mousa Hamad, an expert in procurement and vendor management, shares insights from his extensive career in IT operations and business transformation. He emphasizes the importance of being customer-oriented and empathetic, drawing from his experiences on the front lines of IT. Hamad recounts a significant project where he tackled SaaS cost management by consolidating contracts and implementing a platform called Zylo, which streamlined the process and improved contract hygiene. This initiative not only

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00:52:31

How AI is Transforming MSP Marketing: Strategies for...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/05/10

Srinivas Krishnaswamy, author of "Inbound Marketing in the Age of GPTs," discusses the transformative impact of AI on customer search behaviors and marketing strategies for Managed Service Providers (MSPs). He emphasizes that traditional methods, particularly reliance on Google for information discovery, are evolving. With the rise of generative AI tools like ChatGPT, customers are increasingly turning to these platforms for tailored responses, which necessitates a shift in how MSPs approach their

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00:17:28

Ransomware Attacks Rise 37% in 2025; Microsoft’s New...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/05/09

Ransomware attacks have surged dramatically, particularly affecting small and mid-sized businesses (SMBs), which now experience ransomware in 88% of breaches. According to Verizon's 2025 data breach investigations report, ransomware was detected in 44% of over 12,000 data breaches, marking a 37% increase from the previous year. While the number of organizations paying ransoms has decreased, the FBI's report indicates that complaints related to ransom have risen by 9%, making it the top threat to

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00:16:06

MSPs Achieve 19% Profit Margins; Google’s AI Search...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/05/08

Top-performing IT solution providers are experiencing record profitability, achieving over 19% adjusted profit margins for the fifth consecutive year, despite a slowdown in revenue growth. The latest report from Service Leadership indicates that while managed service providers (MSPs) saw revenue growth of only 7.1% in 2024, their adjusted earnings before interest, taxes, depreciation, and amortization (EBITDA) grew at a more robust rate of 13%. This trend highlights the importance of operational

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00:14:47

Data Leaks from AI Tools, OpenAI's Nonprofit Control,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/05/07

AI tools are increasingly leaking sensitive data, with a recent report revealing that 68% of organizations have experienced data leaks due to employees using artificial intelligence tools. Despite a high level of confidence among security leaders—90% believe their security measures are effective—more than half reported regular malware and phishing incidents linked to improper AI implementation. The report highlights a significant disconnect between perceived security and actual threats, with only

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00:17:25

U.S. Economy Adds Jobs, Yet IT Sector Shrinks;...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/05/06

The U.S. job market shows resilience with the addition of 177,000 payrolls in April, despite a slight decline in IT roles as tech professionals exit the field. The unemployment rate remains low at 4.2 percent, but the IT sector has seen significant job losses, with over 10,600 positions cut in April alone. This trend is attributed to a cautious hiring environment influenced by increasing automation and economic policies, leading many IT professionals to leave the sector altogether. While demand for

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00:17:46

Reimagining GTIA: From Bureaucracy to a Dynamic Hub...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/05/05

The Global Technology Industry Association (GTIA) stands at a pivotal moment, facing a profound transformation following the sale of its certification and training division. This transition presents a unique opportunity for GTIA to redefine its mission and solidify its role as a cornerstone of the IT industry. Rather than merely adjusting to changes in the technology landscape, GTIA must embrace a bold, redefined purpose that focuses on the business of delivering technology, including strategies,

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00:22:57

SuperOps CEO Arvind Parthiban on AI, Market Strategy,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/05/05

Arvind Parthiban, CEO of Super Ops, discusses the company's growth strategy following a recent $25 million Series C funding round. With a focus on artificial intelligence (AI), Super Ops aims to enhance its platform for managed service providers (MSPs) by developing innovative features that streamline IT management. Parthiban emphasizes the importance of being close to customers, revealing plans to relocate the leadership team to the U.S. and expand into European markets. The company is committed to

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00:28:30

How Cork Combines Compliance and Cyber Insurance to...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/05/04

Dan Candee, CEO of Cork, discusses the innovative approach of combining software with insurance to provide cybersecurity solutions for managed service providers (MSPs) and their clients. Cork stands out in the cybersecurity landscape by validating the compliance of all client endpoints and offering a cyber warranty that provides financial protection. This model addresses the complexities of cybersecurity, where software vendors often avoid liability for failures, leaving businesses vulnerable. Cork

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00:38:51

AI's Impact on IT Jobs: Skills Gaps, Vibe Coding, and...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/05/02

The discussion centers around the evolving landscape of technology roles, particularly in the context of AI and automation. Seth Robinson from CompTIA and Beth Pariseau from TechTarget share insights on the current demand for various IT job families, including software development, cybersecurity, and data management. They highlight that while there is a high demand for skilled professionals, companies are facing challenges in identifying specific skill gaps and adapting their workforce accordingly

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00:17:27

AI vs. Machine Learning: Transforming Construction...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/05/01

Alan Mosca, CTO of nPlan, discusses the transformative role of machine learning in construction project management. nPlan leverages historical data from large construction projects to create forecasts that help improve project execution. By analyzing how past projects were completed, NPLAN aims to shift the traditional mindset of project planning, which often relies on rigid schedules with fixed dates. Instead, the company focuses on modeling uncertainty and exploring various scenarios to better

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00:13:46

Kaseya Launches AI Tools for MSPs; Cybersecurity...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/04/30

Kaseya has launched a series of AI-driven tools and policy changes at its Connect 2025 event, aimed at enhancing operational efficiencies for IT service providers. The Kaseya 365 Ops platform utilizes AI to help customers improve their operational efficiency, with early users reportedly saving an average of 160 hours per month, equivalent to the productivity of one additional technician. Additionally, Kaseya is introducing free-to-use Datto backup hardware for up to three devices per customer,

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00:14:52

AI Use in the Workplace: Trust Issues, New Security...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/04/29

Over half of employees are concealing their use of artificial intelligence (AI) tools from their employers, raising significant concerns about trust and compliance within organizations. A study by KPMG and the University of Melbourne found that 57% of employees admitted to hiding their AI usage, with 66% of these users not verifying the accuracy of AI-generated results. This lack of transparency poses risks related to data management and compliance, especially as nearly half of the respondents have

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00:12:46

AI Boosts Cybersecurity, Microsoft Restructures...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/04/28

AI is increasingly enhancing efficiency in cybersecurity operations, but human expertise remains essential. A recent report from Enable reveals that while AI tools can significantly reduce analysis time for security alerts, a staggering 86% of these alerts still require human validation. This highlights the ongoing need for skilled analysts in the cybersecurity field, emphasizing that AI cannot operate autonomously without human oversight. The report underscores the importance of combining AI

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1,859 results

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