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PODCAST

UNSCRIPTED

Future of Field Service

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and

business management

All Episodes

00:17:38

2021 Highlights and 2022 Headlines

UNSCRIPTED ·

2022/01/05

Sarah starts the New Year off with her recap of the highlights of 2021 and a look ahead at the topics she’s excited to dig into in 2022.

en

00:50:43

What Does the Future Hold for Energy & Utilities?

UNSCRIPTED ·

2021/12/29

Sarah welcomes special guest Enrique Ochoa Reza, an energy specialist, Ph.D. in Political Science and Master's degrees from Columbia University, Lawyer from UNAM and Economist from ITAM, professor and author who was a Federal Congressman in the Mexican Congress and before that, the CEO of the Federal Electricity Commission (CFE), Mexico’s state-owned, nationwide, power and natural gas company. He recently joined IFS to lead the company’s Energy and Utilities Business Unit and patiently enlightens

en

00:24:24

Two Sides of the Digital Coin

UNSCRIPTED ·

2021/12/22

Sarah talks with Andrea Pelizzaro, Connected Services Manager, BU Decanters at Alfa Laval about the company’s multi-faceted approach to digital transformation. From the role of digital tools internally to optimize the customer experience to how to leverage digital to build next-generation services to meet customer needs, Andrea discusses the evolution, lessons learned, and what comes next.

en

00:41:15

Leadership Competencies in a Time of Unprecedented...

UNSCRIPTED ·

2021/12/15

Sarah welcomes Dr. Adam Bandelli, author of the book What Every Leader Needs: The Ten Universal and Indisputable Competencies of Leadership Effectiveness, to discuss how the unprecedented circumstances of the last two years have changed what leaders need to do to be effective.

en

00:41:23

5 Areas of Focus to Create the Frontline Workforce of...

UNSCRIPTED ·

2021/12/08

Karin Hamel, Vice President of Services for US Digital Buildings at Schneider Electric, joins Sarah to share five areas she’s focused on when it comes to creating the frontline workforce of the future.

en

00:43:59

Slowing Down to Speed Up

UNSCRIPTED ·

2021/12/01

Eduardo Bonefont, VP of Life Sciences Technical Services at BD, talks with Sarah about the need to balance short term priorities with long term potential and shares an exercise in “pausing” that BD did to set the company up for better success.

en

00:45:26

The Impact of Employee-Centric Management

UNSCRIPTED ·

2021/11/24

Dr. Jack W. Wiley, who is recognized internationally for pioneering research linking employee work attitudes to measures of organizational success, joins Sarah to talk about his latest research and book around the traits and benefits of employee-centric management.

en

00:42:39

The Myths and Truths of As-a-Service with Kevin...

UNSCRIPTED ·

2021/11/17

Kevin Bowers, Director of Field Services Research at TSIA (Technology & Services Industry Association) joins Sarah for a chat about some of the biggest misperceptions, thrown around terms, and doubts about As-A-Service as well as a discussion around why this journey is so important to embrace and educate ourselves on.

en

00:42:47

Kaer’s Journey to Cooling-as-a-Service

UNSCRIPTED ·

2021/11/10

Dave Mackerness, Director at Kaer, shares not only the details of the Singapore-based business’ journey to Cooling-as-a-Service but also the reason for their passion around the business model, what they learned in being an early adopter, and his perspective on what the future holds.

en

00:48:33

The Key to Real Progress in Diversity, Equity &...

UNSCRIPTED ·

2021/11/03

Sarah talks with Latasha Reindl, Director of Service Operations Excellence at Schneider Electric Digital Buildings, about the central theme that is key to making further progress in the areas of diversity, equity and inclusion.

en

00:31:55

Cimcorp Shares 4 Defining Characteristics of...

UNSCRIPTED ·

2021/10/27

Maarit Leppäaho, Vice President, Corporate Marketing and Communications at Cimcorp Group, shares with Sarah the guiding forces and lessons learned from the company’s recent initiative to reshape strategy and create better strategic alignment.

en

00:37:08

Bureau Veritas’ Focus on a Sustainable Future

UNSCRIPTED ·

2021/10/20

Lou DeLoreto, Vice President, Safety & Sustainability- North America, Bureau Veritas talks with Sarah about the company’s focus on improving sustainability, both in achieving its own objectives and also by helping customers with their sustainability goals.

en

00:42:08

Creating a Compelling Employee Value Proposition

UNSCRIPTED ·

2021/10/13

Lauren Winans, CEO and Principal Consultant and Next Level Benefits, talks with Sarah about ways to modernize the perception, creation, and articulation of an employee value proposition to improve success with recruiting, hiring, and retention.

en

00:49:57

Tetra Pak on Sustainability and its Services Potential

UNSCRIPTED ·

2021/10/06

Sarah is joined by Jason Pelz, VP Sustainability Americas at Tetra Pak, and Sasha Ilyukhin, VP Services Solutions at Tetra Pak for a discussion around the company’s leadership position in its own sustainability efforts as well as the opportunity it sees for growth in offering services related to sustainability.

en

00:33:46

Darren Roos on the 2021 Gartner Magic Quadrant for FSM

UNSCRIPTED ·

2021/09/29

Darren Roos, CEO of IFS, joins Sarah for a chat about navigating the complexity of the last year, the exciting growth in service at IFS, the company’s leadership position on the 2021 Gartner Magic Quadrant for Field Service Management, how his leading of change management parallels many service leaders, and what comes next.

en

00:47:06

Bureau Veritas Takes Charge of the Future of Work

UNSCRIPTED ·

2021/09/22

Maggie Laureano, VP of Human Resources, Americas at Bureau Veritas talks with Sarah about how the company has taken action on the talent gap, how it is nurturing a new generation of workers, and how it is addressing the future of work.

en

00:43:53

The Demand for More Digitally Adept Leaders

UNSCRIPTED ·

2021/09/15

Russell Masters, Director of IT and Analytics at DHU, a provider to the UK National Health Service, who formerly spent significant time at Rolls-Royce involved in digital innovation efforts, talks with Sarah about the call for leaders to become more digitally adept. They discuss what this does and doesn’t mean, some of the key changes necessary, and what the future holds for leaders in the digital age.

en

00:44:29

The Intersection of Servitization and Sustainability

UNSCRIPTED ·

2021/09/08

Sarah welcomes back to the podcast Dr. Andreas Schroeder, Digital Lead of the Advanced Services Group, for a discussion around how Servitization and sustainability are inextricably linked and what that means for the future of businesses differentiating through service.

en

00:32:23

The Importance of Service Benchmarking

UNSCRIPTED ·

2021/09/01

Hilbrand Rustema of Noventum joins Sarah again to talk about the value and importance of service benchmarking, the best practices for gaining valuable insight, and what trends are most important to gauge against at the moment.

en

00:39:36

How Brinks Home is Fueling Service Innovation

UNSCRIPTED ·

2021/08/25

Sarah talks with Joni Chapas, Vice President of Field Service Operations Support at Brinks Home, about how the company has structured her team to optimize both operations and innovation.

en

366 results

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