x

75% of people globally want unbiased news (Pew Research) but are concerned they're not getting that.

Get balanced coverage with Symby. See how stories are covered across diverse outlets and spot when one side covers a story the other skips.

PODCAST

Customer Service Revolution

Customer service, done right, can be your company"s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other

business management

All Episodes

37:37

017: Meet John DiJulius

Customer Service Revolution ·

2020/08/19

In this episode, world-class customer service authority and president of The DiJulius Group, John DiJulius, shares some great insights into customer experience gleaning from his remarkable years of experience and expertise. John didn’t get his success offered on a silver platter. When his dad deserted his mom and siblings, they went from being upper-middle-class to welfare overnight. He was labeled with Attention Deficit Disorder (ADD) and Learning Disability (LD) at a young age. He graduated from

en

43:23

016: The Practice with Seth Godin

Customer Service Revolution ·

2020/08/12

This week, customer experience expert John DiJulius interviews the legendary Seth Godin, entrepreneur, author, speaker, leader, and visionary. Seth Godin is the author of 20 books that have been bestsellers around the world and have been translated into more than 35 languages. In 2018, Seth was inducted into the Marketing Hall of Fame. In addition to his writing and speaking, Seth has founded several companies, including Yoyodyne and Squidoo. He’s also the founder of the altMBA and The Akimbo

en

39:36

015: Cash is King, The Goal is Survival with Chief...

Customer Service Revolution ·

2020/08/05

In this episode, The DiJulius Group’s Chief Revolution Officer John DiJulius talks with Chief Evangelist Guy Kawasaki, the man who popularized the term “evangelism.” Guy Kawasaki started his career working directly with Steve Jobs as Apple’s Chief Evangelist. He is a brand ambassador for Mercedes Benz, an executive fellow of the Haas School of Business at UC Berkeley, and an adjunct professor at the University of New South Wales. Today, Guy is the Chief Evangelist of Canva, a graphic design

en

01:00:45

014: If It’s Worth Doing, It’s Worth Doing Wrong with...

Customer Service Revolution ·

2020/07/29

Culture reflects leadership – and sometimes, you need to do things wrong in order to finally get them right. In today’s episode, learn how to be the leader that you need to be so you can create a culture you can truly be proud of. Chief Revolution Officer John DiJulius of the DiJulius Group chats with Arnie Malham, an experienced entrepreneur with a culture-first mindset. Arnie has had 3 successful business exits, has written a best-selling book on culture, and has delivered his sometimes

en

54:56

013: Key Takeaways from Today’s Featured Leader:...

Customer Service Revolution ·

2020/07/22

People want to be part of something larger than themselves. They want to be part of something they're proud of, that they'll fight for, and that they trust. This is what Starbucks has built – no wonder they have raving employees and raving customers that can’t go a day without them. Today is part two of the conversation about Howard Schultz – all the things that he has done and what Starbucks has created not only in their industry but for service across all industries. Chief Revolution Officer

en

45:45

012: Key Takeaways from Today’s Featured Leader:...

Customer Service Revolution ·

2020/07/15

In today’s episode, Chief Revolution Officer John DiJulius and senior consultant Dave Murray from The DiJulius Group feature the man who revolutionized, not only the coffee industry but the entire retail and hospitality industry – Howard Schultz. Howard’s actions as a leader and what he had done to build Starbucks has created so much useful content in the consulting world. Today, Starbucks has become the gold standard in what they deliver to their team members and their customers, which other

en

01:01:02

011: Fostering Social Responsibility with DJ Santiago

Customer Service Revolution ·

2020/07/08

Giving back to the community is not just about writing a check. Social service should be way more than that. You have to get involved and find out what people with different backgrounds are like. And it starts with having those conversations. In this episode of The Customer Service Revolution, John DiJulius interviews coach DJ Santiago, the Founder of Aspiring Athletes, about the need for companies and individuals to step up and address social inequality. It isn't easy for Latin Americans to

en

44:16

010: Becoming a Virtuoso with Mike Rayburn

Customer Service Revolution ·

2020/07/01

Dave Murray talks with Mike Rayburn – a guitar virtuoso, a wonderful comedian, and an awesome motivational speaker. Combine these three amazing talents and what you get is a keynote artist. Mike is a Hall of Fame speaker. He has given two TEDx Talks and has headlined at Carnegie Hall as a musician. Instead of using PowerPoint in his keynote presentations, he uses guitar and comedy to make things more impactful, fun, and engaging. Today, Mike talks about creating that space for your vision to

en

51:25

009: Making Customer Experience Your Best Marketing...

Customer Service Revolution ·

2020/06/24

In this episode, Dave Murray talks with Dan Gingiss, speaker, consultant, and the author of Winning at Social Customer Care. He also co-hosts Experience This! Podcast. Dan has a 20-year experience in Corporate America, mostly as a marketer, and eventually as a customer experience guy. He worked at large companies such as McDonald's, Discover, and Humana as well as some smaller startup companies. Dan has served different roles throughout his career. Dan has been in the same chairs of the people he

en

40:13

008: The Guide to a World-Class Customer Service...

Customer Service Revolution ·

2020/06/17

Today's guest is Craig Russell, a senior executive who has worked with top brands including Starbucks, Red Robin, Seattle's Best, and Restaurants Unlimited. Craig is the embodiment of world-class customer service. It isn’t something you strive to achieve in two or three years. Otherwise, it’s going to be a painful three-year journey. Rather, it’s a decision you have to presently make – to do world-class things, to act world-class, and to be world-class. In this episode, you will hear: Why there’s

en

51:31

007: Giving a World-Class Employee and Customer...

Customer Service Revolution ·

2020/06/10

How much of your focus as a company is on employee experience? When you build a world-class internal culture, what's experienced on the inside will be experienced on the outside. Be world-class to your employees and they will give that to your customers. Today’s guests are leaders and visionaries, Mike and Tina Hodges, who are a living testament to this. They started their financial services company, Advance Financial, back in 1996. With headquarters in Nashville, Tennessee, they currently operate

en

45:16

006: Walking Through Fire for Your People with Jim...

Customer Service Revolution ·

2020/06/03

In this highly competitive world of business, price and quality can only bring you so far. What will then set you apart? Genuine customer care = highest customer satisfaction But that can only be achieved under a strong banner of leadership. Today's guest is Ritz-Carlton royalty, Jim McManemon. A veteran in the hospitality industry, Jim has been working with The Ritz-Carlton Hotel Company for almost 30 years now. His remarkable leadership is indubitable that his managed properties have instantly

en

40:00

005: How to Be the ONLY in Your Industry with Jesse Cole

Customer Service Revolution ·

2020/05/27

What makes you stand out from the rest in your industry? It can't just be the price. It can't just be the product. Think fans first. Think not just customer experience – but remarkable customer experience. But what kind of experience would make you different? How do you keep your customers wanting more? Today, Jesse Cole, also known as The Yellow Tux Guy, shares about how to create a remarkable experience for your customers each time – so that you can become the ONLY in your industry! Jesse

en

34:50

004: The Three-Tiered Approach to Leadership with...

Customer Service Revolution ·

2020/05/20

Are you and your organization really focused on leadership, or are you too focused on the byproducts of leadership? In times of crisis where there’s too much uncertainty, where do you stand as a leader? In this episode, Dave Murray from The DiJulius Group chats with Alden Mills, a nationally recognized rower turned Navy SEAL turned entrepreneur. His first company was hugely successful, having been recognized by Inc magazine as an Inc 500 CEO in that group. He is also an author of Be Unstoppable:

en

52:32

003: How to Lead in a Crisis

Customer Service Revolution ·

2020/05/13

In times of adversity and change, we discover who we are and what we're made of. As the saying goes, "Tough times don't build character. They reveal it." How you lead right now says so much about you as a leader. You have to set the tone for your entire organization. You have to be that person to fight, overcome the odds, and be the one that people can look to and rely on. You need to rise to the occasion and show confidence to your customers, your employees, your vendors, and your family –

en

06:38

002: Opportunities in Adversity

Customer Service Revolution ·

2020/05/06

Today, I want to talk about the incredible opportunities that can come from the COVID-19 crisis in our personal lives. Constantly checking news headlines and social media during times like this can become an unhealthy addiction. This can add to your stress and fear that would only negatively impact your health. Instead, look at the opportunities and the blessings many of us have. Discover ideas and exercises you can do with your family at home to make the most out of this blessing we all have

en

06:54

001: What Will Be Your Quarantine Narrative?

Customer Service Revolution ·

2020/04/29

Welcome to the first episode of the Customer Service Revolution Podcast! This is more than a podcast though. It's a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. If you are a revolutionary customer service leader who's ready to stop competing on price and obsessed with building a brand that people cannot live without, this podcast is for you. In this episode, I want to talk to you

en

02:44

Welcome to the Customer Service Revolution

Customer Service Revolution ·

2020/04/06

Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer

en

238 results

Similar Podcasts

TaxTalent.com The Golden Rule Podcast

Adam Golden

TaxTalent.com Podcast

Tony Santiago

Handelsblatt Crime - spannende Streitfälle der deutschen Wirtschaft

Ina Karabasz, Solveig Gode, Sönke Iwersen

Deffner und Zschäpitz – Der Wirtschafts-Talk von WELT

WELT

Black Box - La scatola nera della finanza

Guido Brera e Gian Luca Comandini -...