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PODCAST

Customer Service Revolution | Customer Experience & Employee Experience Insights

John Dijulius - Customer Experience & Customer Service Expert

Customer service, and employee experience, done right, can be your company"s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs,

business management

All Episodes

49:29

028: Recapping Week 5 of The Customer Service...

Customer Service Revolution | Customer Experience &... ·

2020/11/18

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers who presented during week 5 of The Customer Service Revolution Conference, featuring Ken Blanchard, Adrienne Bankert, J.R. Heckman, Dave Murray, and John DiJulius. You will learn: How it all starts with having a vision of what could be How to create a reality distortion field What it takes to be a revolutionary The two primary elements an effective leader must focus on

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01:02:46

027: Recapping Week 4 of The Customer Service...

Customer Service Revolution | Customer Experience &... ·

2020/11/11

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 4 of The Customer Service Revolution Conference, featuring David Horsager, Tom Bilyeu, Tom Ryan, Dave Murray, and John DiJulius. You will learn: Why should you make your interview process un-gameable? Stop trying to find great employees and focus on becoming the business great employees seek out. What is the most critical skill any leader needs

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57:29

026: Recapping Week 3 of The Customer Service...

Customer Service Revolution | Customer Experience &... ·

2020/11/04

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 3 of The Customer Service Revolution Conference, featuring Jesse Itzler, Dr. Paul Bizjak, Darren LaCroix, Dave Murray, and John DiJulius. You will learn: How to address the relationship deficit How to avoid empathy fatigue Find the conversation gifts You can’t persuade, entertain, or educate without feeling a connection Boring Loses Business -

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41:13

025: Recapping Week 2 of The Customer Service...

Customer Service Revolution | Customer Experience &... ·

2020/10/28

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 2 of The Customer Service Revolution Conference, featuring Seth Godin, Mikki Williams, Chris Larkins, Dave Murray, and John DiJulius. You will learn: A recession is a horrible thing to waste. It’s like a business enema. More is caught than is taught. We need to show what victory looks like to our employees. If you invest money wisely in customer

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54:18

024: Recapping Week 1 of The Customer Service...

Customer Service Revolution | Customer Experience &... ·

2020/10/14

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 1 of The Customer Service Revolution Conference, featuring Guy Kawasaki, Jess Pischel, John DiJulius, Corey McCarthy, and Bronkar Lee. This is our 12th year of putting on this event and virtually our first. This year's theme is Reimagine... Revolutionize. We had over 1,400 leaders registered, which is double any live attendance we've ever had

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01:00:54

023: Chosen Suffering with Tom Ryan

Customer Service Revolution | Customer Experience &... ·

2020/09/30

In this episode, John DiJulius talks with Tom Ryan, NCAA Championship head coach of the Ohio State University wrestling team. As an All-American college wrestler, Tom embraced his fair share of “chosen suffering.” It wasn’t until the sudden death of their five-year-old son, Teague, that Tom and his wife encountered “unchosen suffering” in a way they never wished. In this fire, they found their faith and a process to push through the pain. Tom’s new book, Chosen Suffering: Becoming Elite In Life And

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53:37

022: Health & Wellness Has Never Been More Vital Than...

Customer Service Revolution | Customer Experience &... ·

2020/09/23

In today’s episode, customer experience expert John DiJulius talks with health & wellness expert Dr. Paul Bizjak. Dr. Paul Bizjak is a serial self-experimenter, working to test success & wellness theories in an effort to help others live their best life possible. His more than 22 years in his private chiropractic practice, caring for thousands of patients and providing almost half a million patient visits, has kept his finger on the pulse of what people want, the mistakes they make, and what it

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40:18

021: Boring Loses Business with Darren LaCroix

Customer Service Revolution | Customer Experience &... ·

2020/09/16

Darren LaCroix went from being a struggling stand-up comedian to winning the title of The World Champion of Public Speaking in less than nine years. He may have been born without a funny bone in his body, but he possessed the desire to learn and the willingness to fail. This self-proclaimed student of comedy is living proof that anything can be learned! Today, Darren will share how he made this amazing transformation as well as how you can transform your day-to-day communication in your business

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54:49

020: Your Hidden Superpower with Adrienne Bankert

Customer Service Revolution | Customer Experience &... ·

2020/09/09

John DiJulius interviews Emmy Award-winning journalist, author, speaker, and coach Adrienne Bankert. Adrienne is a national correspondent for ABC News often seen on Good Morning America and World News Tonight. She has covered some of the most historic headlines of the past decade and the biggest stories in sports and entertainment. Adrienne was the first national correspondent to go live from the 2016 Dallas police shooting, reporting in Thailand on the rescue of a youth soccer team, and the 2019

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38:52

019: Leadership Lessons from a Legend!

Customer Service Revolution | Customer Experience &... ·

2020/09/02

What does it take to be an exceptional leader? In today’s episode, Dave Murray talks with leadership expert Dr. Ken Blanchard as they discuss some key insights into servant leadership. The Ken Blanchard Companies has conducted amazing research since 1979. They have created so many amazing programs focused on developing great leaders, which is built on their philosophy that everyone should have a great boss. With over 40 years of leadership experience, Ken has authored and co-authored over 60

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39:11

018: The Trust Edge with David Horsager

Customer Service Revolution | Customer Experience &... ·

2020/08/26

There are many leaders today who aren’t solving the issues in their organization – and that’s because they fail to recognize the deeper, underlying issue that sits right at the core of those – trust. Trust affects everything. And the only way to get faster results is increased trust. In today’s episode, Dave Murray, senior consultant of The DiJulius Group interviews David Horsager, CEO of the Trust Edge Leadership Institute, inventor of the Enterprise Trust Index, and the director of one of the

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37:37

017: Meet John DiJulius

Customer Service Revolution | Customer Experience &... ·

2020/08/19

In this episode, world-class customer service authority and president of The DiJulius Group, John DiJulius, shares some great insights into customer experience gleaning from his remarkable years of experience and expertise. John didn’t get his success offered on a silver platter. When his dad deserted his mom and siblings, they went from being upper-middle-class to welfare overnight. He was labeled with Attention Deficit Disorder (ADD) and Learning Disability (LD) at a young age. He graduated from

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43:23

016: The Practice with Seth Godin

Customer Service Revolution | Customer Experience &... ·

2020/08/12

This week, customer experience expert John DiJulius interviews the legendary Seth Godin, entrepreneur, author, speaker, leader, and visionary. Seth Godin is the author of 20 books that have been bestsellers around the world and have been translated into more than 35 languages. In 2018, Seth was inducted into the Marketing Hall of Fame. In addition to his writing and speaking, Seth has founded several companies, including Yoyodyne and Squidoo. He’s also the founder of the altMBA and The Akimbo

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39:36

015: Cash is King, The Goal is Survival with Chief...

Customer Service Revolution | Customer Experience &... ·

2020/08/05

In this episode, The DiJulius Group’s Chief Revolution Officer John DiJulius talks with Chief Evangelist Guy Kawasaki, the man who popularized the term “evangelism.” Guy Kawasaki started his career working directly with Steve Jobs as Apple’s Chief Evangelist. He is a brand ambassador for Mercedes Benz, an executive fellow of the Haas School of Business at UC Berkeley, and an adjunct professor at the University of New South Wales. Today, Guy is the Chief Evangelist of Canva, a graphic design

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01:00:45

014: If It’s Worth Doing, It’s Worth Doing Wrong with...

Customer Service Revolution | Customer Experience &... ·

2020/07/29

Culture reflects leadership – and sometimes, you need to do things wrong in order to finally get them right. In today’s episode, learn how to be the leader that you need to be so you can create a culture you can truly be proud of. Chief Revolution Officer John DiJulius of the DiJulius Group chats with Arnie Malham, an experienced entrepreneur with a culture-first mindset. Arnie has had 3 successful business exits, has written a best-selling book on culture, and has delivered his sometimes

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54:56

013: Key Takeaways from Today’s Featured Leader:...

Customer Service Revolution | Customer Experience &... ·

2020/07/22

People want to be part of something larger than themselves. They want to be part of something they're proud of, that they'll fight for, and that they trust. This is what Starbucks has built – no wonder they have raving employees and raving customers that can’t go a day without them. Today is part two of the conversation about Howard Schultz – all the things that he has done and what Starbucks has created not only in their industry but for service across all industries. Chief Revolution Officer

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45:45

012: Key Takeaways from Today’s Featured Leader:...

Customer Service Revolution | Customer Experience &... ·

2020/07/15

In today’s episode, Chief Revolution Officer John DiJulius and senior consultant Dave Murray from The DiJulius Group feature the man who revolutionized, not only the coffee industry but the entire retail and hospitality industry – Howard Schultz. Howard’s actions as a leader and what he had done to build Starbucks has created so much useful content in the consulting world. Today, Starbucks has become the gold standard in what they deliver to their team members and their customers, which other

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01:01:02

011: Fostering Social Responsibility with DJ Santiago

Customer Service Revolution | Customer Experience &... ·

2020/07/08

Giving back to the community is not just about writing a check. Social service should be way more than that. You have to get involved and find out what people with different backgrounds are like. And it starts with having those conversations. In this episode of The Customer Service Revolution, John DiJulius interviews coach DJ Santiago, the Founder of Aspiring Athletes, about the need for companies and individuals to step up and address social inequality. It isn't easy for Latin Americans to

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44:16

010: Becoming a Virtuoso with Mike Rayburn

Customer Service Revolution | Customer Experience &... ·

2020/07/01

Dave Murray talks with Mike Rayburn – a guitar virtuoso, a wonderful comedian, and an awesome motivational speaker. Combine these three amazing talents and what you get is a keynote artist. Mike is a Hall of Fame speaker. He has given two TEDx Talks and has headlined at Carnegie Hall as a musician. Instead of using PowerPoint in his keynote presentations, he uses guitar and comedy to make things more impactful, fun, and engaging. Today, Mike talks about creating that space for your vision to

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51:25

009: Making Customer Experience Your Best Marketing...

Customer Service Revolution | Customer Experience &... ·

2020/06/24

In this episode, Dave Murray talks with Dan Gingiss, speaker, consultant, and the author of Winning at Social Customer Care. He also co-hosts Experience This! Podcast. Dan has a 20-year experience in Corporate America, mostly as a marketer, and eventually as a customer experience guy. He worked at large companies such as McDonald's, Discover, and Humana as well as some smaller startup companies. Dan has served different roles throughout his career. Dan has been in the same chairs of the people he

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249 results

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