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PODCAST

VUX World

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.“One of the most consistently insightful and deeply respected podcasts in

technology design

All Episodes

45:02

Voice commerce: The current state of play with James...

VUX World ·

2020/11/23

Voice commerce: the state of playWe've been speaking about the potential ofvoice first devices to change shopping behaviourand drive sales and engagement for a while. I wrote about it in theHarvard Business Reviewover a year ago. Yet, we're not seeing a huge amount of use cases executed. So are people actually using their voice assistants to shop? And, if so, what can brands do about it?Vixen Labs commissioned a unique, UK-centric consumer research report to understand the current state of play when

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1:08:48

Creating independent voice assistants with Kavita...

VUX World ·

2020/11/23

As much as Amazon and Google dominate the voice AI headlines, one size doesn't always fit all. There's a trend within the voice industry ofbrands creating their own voice assistants. The BBC have created Beeb, Mercedes have My Mercedes, Capital One; Eno and plenty of others are following.And even those who aren't creating their own high-level digital assistant to serve as the AI front-end to the companies products and services, many are wanting narrow implementations ofvoice AI across apps,IVR, the

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56:50

Adding voice to screens with Hannes Heikinheimo

VUX World ·

2020/11/16

Hannes Heikinheimo is the Co-Founder and CTO of Speechly, a voice AI company that specialises in adding voice capabilities to software products, and he joins us to discuss the benefits and steps you need to follow to do this.Hannes has deep experience in voice technologies, working with the Helsinki University of Technology, Nokia, Rovio and Apple, launching the Finnish Siri.We chat to Hannes about the Speechly technology, the drawbacks of traditional speech to text, the difficultly of language

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1:07:43

How voice AI is disrupting industries with Mike Zagorsek

VUX World ·

2020/10/26

SPONSORED BY THE CONVERSATION DESIGN INSTITUTEBecome a certified conversation designer and save 25% with code CDI972VUX25OFFFIND OUT MOREVOICE AI DISTUPTIONVoice AI is disrupting industries and providing new opportunities to innovate for those companies paying attention.Voice AI, like most technology innovations is an enabler. It enables businesses to explore new markets, unlock new value and, in some cases, reinvent themselves.But technological capability isn't enough to grease the wheels of

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59:53

The future of conversational commerce with David...

VUX World ·

2020/10/19

We're joined by David Clark (BT) and Tim Atkinson (Google) to discuss the future of conversational commerce: RCS Messaging.SPONSORED BY THE CONVERSATION DESIGN INSTITUTECompanies around the world are looking for conversation designers, a rare breed of people to help them advance communication between people and AI. That's where we help!Conversation Design Institute leads in training and certification for Conversation Designers, Conversational Copywriters, and AI Trainers. Our human-centric workflow

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51:49

Alexa for caregiving with Mark Gray

VUX World ·

2020/10/16

In this episode, we're joined by Constant Companion CEO, Mark Gray, to discuss the opportunities and need for creating voice-first services for older adults.Constant Companion are providing voice OS access to care homes, retirement centres and individuals across the US, with demand for its services increasing exponentially this year. For a small monthly fee, your gran, grandad, parent or friend, can have an Alexa-enabled device installed and set up in their home that runs on top of the Constant

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58:42

The Rundown: What's Algolia upto?

VUX World ·

2020/10/14

Algolia uses Open AI to up the conversational AI search gameAlgolia announced a suite of AI products that help make the search experience more natural and simpler, as well as adding immense power to chat bots and voice bots.In this episode, we run through the new updates and discuss their importance and usefulness for the voice industry.We discuss:Algolia Understand: The new Natural Language Understanding API from Algolia.The new API from Algolia that offers Alexa-like natural language

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52:26

Voice advertising effects on charity donations with...

VUX World ·

2020/10/05

What happens when you serve audio adverts to smart speaker listeners and ask them to make a charitable donation right there and then on their smart speaker, using their voice? Say It Now CEO, Charlie Cadbury, joins us to share the answer.Amazon forecast voice commerce to be a $3.2billion market by 2022. That's not far away. And, during lockdown, in the UK, voice shopping rose from 22% up to 33% of smart speaker owners.I'll say that again: 33% of smart speaker owners in the UK say they have used

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1:08:03

Conversation design best practice with Salesforce's...

VUX World ·

2020/09/26

Learn how to design chatbots the Salesforce way. We're joined by Greg Bennett, Conversation Design Principal, Salesforce, to discuss how Salesforce approach designing conversations for chatbots for their clients.With 70% of people claiming they wouldn't use a chatbot again after a single bad experience, it's more important than ever to create conversations that build trust and deliver what user's need.So how does Salesforce do that? How do you build trust through dialogue design? And how do you make

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1:08:55

Amazon's Paul Cutsinger tells us what's new

VUX World ·

2020/09/02

After covering the top new Alexa features for marketers and the top features for developers, we were getting a lot of questions from the community about the new Alexa features announced during Alexa Live 2020. So, what better way to dive deep into them than by sitting down with someone who had a hand in creating a great deal of them.Paul Cutsinger is known within the voice community for being one of the first Alexa developer evangelists and teaching people all over the world how to build skills

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1:04:13

Your audio strategy's Holy Trinity with Ron Jaworski

VUX World ·

2020/08/24

Ron Jaworski, CEO Trinity Audio, joins us to share how to satisfy the user, the publisher and the advertiser with your audio strategy.The Holy Trinity of your audio strategyTrinity Audio's philosophy is to satisfy users, publishers and advertisers in an attempt to provide value to all three with audio.Trinity Audio's technology turns any webpage into audio using text to speech and allows publishers to then distribute that on their websites, as well as through any other audio channel, such as

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57:07

Designing human-like voice bots for IVR with Einav...

VUX World ·

2020/08/03

Einav Itamar is the founder and CEO of Voca.ai, a technology company specialising in IVR automation using conversational AI. He joins Dustin and Kane to chat about how to create human-like conversations for IVR bots, the impact of coronavirus on call centre demand and how organisations are approaching automating incoming call centre calls with AI.Need help with call centre automation?Book a free 20 minute consultation.Designing human-like voice bots for IVROne thing is for sure: Covid-19 hit call

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1:05:10

Automating call centres with AI

VUX World ·

2020/07/14

SPONSORED BY PROJECT VOICE CATALYSTProject Voice Catalyst is for companies working with voice and AI, whether heavily involved or just starting,it uses an extensive network to connect companies working with voice tech and conversational AI to new customers, partners, media, or investors, depending on needs and business objectives.Accelerating your business months ahead of where you otherwise would be.No matter what industry - publishing, healthcare, automotive, banking, gaming, hospitality - Project

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50:07

Multi-modal design with Google's Daniel Padgett

VUX World ·

2020/06/22

Sponsored by Project Voice CatalystProject Voice Catalyst is for companies working with voice and AI, whether heavily involved or just starting,it uses an extensive network to connect companies working with voice tech and conversational AI to new customers, partners, media, or investors, depending on needs and business objectives.Accelerating your business months ahead of where you otherwise would be.No matter what industry - publishing, healthcare, automotive, banking, gaming, hospitality - Project

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1:04:12

Alexa is part of the family now with Rozzi Meredith

VUX World ·

2020/06/15

Sponsored by Project Voice CatalystProject Voice Catalyst is for companies working with voice and AI, whether heavily involved or just starting,it uses an extensive network to connect companies working with voice tech and conversational AI to new customers, partners, media, or investors, depending on needs and business objectives.Accelerating your business months ahead of where you otherwise would be.No matter what industry - publishing, healthcare, automotive, banking, gaming, hospitality - Project

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53:28

Using voice to make Scientists more productive with...

VUX World ·

2020/06/15

Sponsored by Project Voice CatalystProject Voice Catalyst is for companies working with voice and AI, whether heavily involved or just starting,it uses an extensive network to connect companies working with voice tech and conversational AI to new customers, partners, media, or investors, depending on needs and business objectives.Accelerating your business months ahead of where you otherwise would be.No matter what industry - publishing, healthcare, automotive, banking, gaming, hospitality - Project

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1:00:29

SMS conversation design with Hillary and Matthew Black

VUX World ·

2020/06/15

Sponsored by Project Voice CatalystProject Voice Catalyst is for companies working with voice and AI, whether heavily involved or just starting,it uses an extensive network to connect companies working with voice tech and conversational AI to new customers, partners, media, or investors, depending on needs and business objectives.Accelerating your business months ahead of where you otherwise would be.No matter what industry - publishing, healthcare, automotive, banking, gaming, hospitality - Project

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50:14

The Rundown: THE API, Beeb and the most recognisable...

VUX World ·

2020/06/12

Kane Simms and Dustin Coates rundown this week's top stories in voice and conversational AI.Top stories this week:Open AI APIThe Beeb, BBC's voice assistant in public BetaFlipkart launches voice assistant for webMicrosoft files patent for smart speakerVeritonic Audio Logo Index 2020 Hosted on Acast. See acast.com/privacy for more information.

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54:49

The Rundown: Voice authenticated purchasing and bye...

VUX World ·

2020/05/29

Stories covered this week:Subvocal recognitionMIT Alterego Communicated with a Computer Through SubvocalizationNuEyes Partners with Third Eye for voice controlled device for low-visionGoogle assistant beta voice match for purchasesGoogle home is no more?Microsoft Cortana - new voice for work flow featuresApple glass leakedDatch - voice-visual platform for factories secures $3.2 mill in funding Hosted on Acast. See acast.com/privacy for more information.

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1:14:10

Designing natural conversations with IBM's Bob Moore

VUX World ·

2020/05/26

Magic happens when you take patterns and systems of nature and apply them to solve human problems.✈️ Aeroplane wings are inspired by birds🚗 Wet tyre treads have been inspired by the toe pads of tree frogs💡 LED bulbs can be made more efficient by mimicking the scales on a Firefly’s abdomen📸 Canon cameras imitate the structure of a moth’s eye to reduce lens flare🚞 High speed trains in Japan were based on a Kingfisher’s beak. They use 15% less electricity and are 10% fasterWhat happens when you

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