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PODCAST

VUX World

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.“One of the most consistently insightful and deeply respected podcasts in

technology design

All Episodes

52:26

Voice advertising effects on charity donations with...

VUX World ·

2020/10/05

What happens when you serve audio adverts to smart speaker listeners and ask them to make a charitable donation right there and then on their smart speaker, using their voice? Say It Now CEO, Charlie Cadbury, joins us to share the answer.Amazon forecast voice commerce to be a $3.2billion market by 2022. That's not far away. And, during lockdown, in the UK, voice shopping rose from 22% up to 33% of smart speaker owners.I'll say that again: 33% of smart speaker owners in the UK say they have used

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1:08:03

Conversation design best practice with Salesforce's...

VUX World ·

2020/09/26

Learn how to design chatbots the Salesforce way. We're joined by Greg Bennett, Conversation Design Principal, Salesforce, to discuss how Salesforce approach designing conversations for chatbots for their clients.With 70% of people claiming they wouldn't use a chatbot again after a single bad experience, it's more important than ever to create conversations that build trust and deliver what user's need.So how does Salesforce do that? How do you build trust through dialogue design? And how do you make

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1:08:55

Amazon's Paul Cutsinger tells us what's new

VUX World ·

2020/09/02

After covering the top new Alexa features for marketers and the top features for developers, we were getting a lot of questions from the community about the new Alexa features announced during Alexa Live 2020. So, what better way to dive deep into them than by sitting down with someone who had a hand in creating a great deal of them.Paul Cutsinger is known within the voice community for being one of the first Alexa developer evangelists and teaching people all over the world how to build skills

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1:04:13

Your audio strategy's Holy Trinity with Ron Jaworski

VUX World ·

2020/08/24

Ron Jaworski, CEO Trinity Audio, joins us to share how to satisfy the user, the publisher and the advertiser with your audio strategy.The Holy Trinity of your audio strategyTrinity Audio's philosophy is to satisfy users, publishers and advertisers in an attempt to provide value to all three with audio.Trinity Audio's technology turns any webpage into audio using text to speech and allows publishers to then distribute that on their websites, as well as through any other audio channel, such as

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57:07

Designing human-like voice bots for IVR with Einav...

VUX World ·

2020/08/03

Einav Itamar is the founder and CEO of Voca.ai, a technology company specialising in IVR automation using conversational AI. He joins Dustin and Kane to chat about how to create human-like conversations for IVR bots, the impact of coronavirus on call centre demand and how organisations are approaching automating incoming call centre calls with AI.Need help with call centre automation?Book a free 20 minute consultation.Designing human-like voice bots for IVROne thing is for sure: Covid-19 hit call

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1:05:10

Automating call centres with AI

VUX World ·

2020/07/14

SPONSORED BY PROJECT VOICE CATALYSTProject Voice Catalyst is for companies working with voice and AI, whether heavily involved or just starting,it uses an extensive network to connect companies working with voice tech and conversational AI to new customers, partners, media, or investors, depending on needs and business objectives.Accelerating your business months ahead of where you otherwise would be.No matter what industry - publishing, healthcare, automotive, banking, gaming, hospitality - Project

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50:07

Multi-modal design with Google's Daniel Padgett

VUX World ·

2020/06/22

Sponsored by Project Voice CatalystProject Voice Catalyst is for companies working with voice and AI, whether heavily involved or just starting,it uses an extensive network to connect companies working with voice tech and conversational AI to new customers, partners, media, or investors, depending on needs and business objectives.Accelerating your business months ahead of where you otherwise would be.No matter what industry - publishing, healthcare, automotive, banking, gaming, hospitality - Project

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1:04:12

Alexa is part of the family now with Rozzi Meredith

VUX World ·

2020/06/15

Sponsored by Project Voice CatalystProject Voice Catalyst is for companies working with voice and AI, whether heavily involved or just starting,it uses an extensive network to connect companies working with voice tech and conversational AI to new customers, partners, media, or investors, depending on needs and business objectives.Accelerating your business months ahead of where you otherwise would be.No matter what industry - publishing, healthcare, automotive, banking, gaming, hospitality - Project

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53:28

Using voice to make Scientists more productive with...

VUX World ·

2020/06/15

Sponsored by Project Voice CatalystProject Voice Catalyst is for companies working with voice and AI, whether heavily involved or just starting,it uses an extensive network to connect companies working with voice tech and conversational AI to new customers, partners, media, or investors, depending on needs and business objectives.Accelerating your business months ahead of where you otherwise would be.No matter what industry - publishing, healthcare, automotive, banking, gaming, hospitality - Project

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1:00:29

SMS conversation design with Hillary and Matthew Black

VUX World ·

2020/06/15

Sponsored by Project Voice CatalystProject Voice Catalyst is for companies working with voice and AI, whether heavily involved or just starting,it uses an extensive network to connect companies working with voice tech and conversational AI to new customers, partners, media, or investors, depending on needs and business objectives.Accelerating your business months ahead of where you otherwise would be.No matter what industry - publishing, healthcare, automotive, banking, gaming, hospitality - Project

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50:14

The Rundown: THE API, Beeb and the most recognisable...

VUX World ·

2020/06/12

Kane Simms and Dustin Coates rundown this week's top stories in voice and conversational AI.Top stories this week:Open AI APIThe Beeb, BBC's voice assistant in public BetaFlipkart launches voice assistant for webMicrosoft files patent for smart speakerVeritonic Audio Logo Index 2020 Hosted on Acast. See acast.com/privacy for more information.

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54:49

The Rundown: Voice authenticated purchasing and bye...

VUX World ·

2020/05/29

Stories covered this week:Subvocal recognitionMIT Alterego Communicated with a Computer Through SubvocalizationNuEyes Partners with Third Eye for voice controlled device for low-visionGoogle assistant beta voice match for purchasesGoogle home is no more?Microsoft Cortana - new voice for work flow featuresApple glass leakedDatch - voice-visual platform for factories secures $3.2 mill in funding Hosted on Acast. See acast.com/privacy for more information.

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1:14:10

Designing natural conversations with IBM's Bob Moore

VUX World ·

2020/05/26

Magic happens when you take patterns and systems of nature and apply them to solve human problems.✈️ Aeroplane wings are inspired by birds🚗 Wet tyre treads have been inspired by the toe pads of tree frogs💡 LED bulbs can be made more efficient by mimicking the scales on a Firefly’s abdomen📸 Canon cameras imitate the structure of a moth’s eye to reduce lens flare🚞 High speed trains in Japan were based on a Kingfisher’s beak. They use 15% less electricity and are 10% fasterWhat happens when you

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53:05

What is text-to-speech and how does it work with...

VUX World ·

2020/05/18

Every voice assistant needs three core components: Automatic Speech Recognition (ASR), Natural Language Understanding (NLU) and Text-to-Speech (TTS). We've already coveredwhat Automatic Speech Recognition is and how it workswith Catherine Breslin and in this episode, we're covering the latter, text-to-speech.To guide us through the ins and outs of TTS, we're joined by Niclas Bergström, a TTS veteran and co-founder of one of the largest TTS companies on the planet, Readspeaker.Text-to-speech is the

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53:32

The Rundown: Talking volcanos finding gaps you can...

VUX World ·

2020/05/15

This week's top stories:Google’s Read AlongVernacular.ai raises $5.1 million led by Exfinity Ventures, Kalaari CapitalHR AI system, Paradox AI gets 40m funding for replacing the ‘boring’ jobsConverseNow has closed a $3.25 million seed funding round led by Bala InvestmentsOmilia, a conversational artificial intelligence platform developer, has raised $20 million in a funding round led by Grafton CapitalGetting the tone right - automated copy generation has to be retrained in a time of crisisStores

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1:06:29

Voice technology and music with Dennis Kooker and...

VUX World ·

2020/05/14

Music has been the top use case on smart speakers pretty much from the beginning. Having any song you like at your beckoning call makes playing music around the house easier than ever. And households that play music out loud are, apparently,happier households.It doesn't require too much thought, either. So, discoverability isn't as much of a challenge as with skills, actions and services. If you want to play some Michael Jackson, just ask.Having said that, music consumption habits are advancing

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55:17

The Rundown: Talking elevators and clever Blenders

VUX World ·

2020/05/07

Stories covered:Talking elevatorsandthe Scottish elevator sketchContact centre voice biometricsGoogle Assistant's voice matchFacebook Chatbot, Blender, can talk about anything. See somesample dialogues and try it out.Juniper researchNPR Smart Audio ReportPandora's listening habit changesAI conference on Aminal FarmClaire Mitchell on VUX World Hosted on Acast. See acast.com/privacy for more information.

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47:54

Voice technology for kids with Dr. Patricia Scanlon

VUX World ·

2020/04/30

Dustin and Kane are joined by Patricia Scanlon, CEOSoapBox Labs, to discuss how its specialist speech technology for kids is being used and scaled across the globe to help kids learn to read and more.In this episode: voice tech for kidsImagine being able to have your child read to an iPad and have it tell them how they’re doing. Whether they’re pronouncing the words right and encouraging them to improve.Imagine, as a parent or teacher, being able to report on different child’s progress so that you

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54:19

Ethical design with Microsoft's Deborah Harrison

VUX World ·

2020/04/24

Deborah Harrison was the very first writer on the Cortana team and defined the personality of Microsoft's digital assistant that is used on over 400m surfaces globally.In this talk, we chat to Deborah about the importance of personality and persona in conversational experiences, and the critical responsibility of ethical design.LinksFollow Deborah on Twitter Hosted on Acast. See acast.com/privacy for more information.

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47:03

Measuring your share of voice with Andy Headington

VUX World ·

2020/04/14

Voice search is growing. As smart speaker adoption increases and people use the voice assistants on their phones more and more, voice is playing an increasing role in more customer journeys.But what's your share of voice? How often does your company 'rank' for the search terms you'd like to rank for?Amazon and Google are tight-lipped about voice search volumes and don't offer any way of tracking voice search performance for websites, skills or actions.Thankfully, Andy Headington and his team at

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