PODCAST
Customer Confidential: Untold Stories of Earned Growth
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include CMOs,
All Episodes
32:09
Ep. 23: The magic of engaged, empowered employees
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44:05
Ep. 22: There's no such thing as an "average" customer
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47:16
Ep. 21: Why are bank customers so disloyal?
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53:15
Ep. 20: Making customers royally happy
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45:56
Ep. 19: Cultural change: More than a mission statement
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39:42
Ep. 18: Letting feedback speak for itself
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46:22
Ep. 17: Scale up or scope out
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46:10
Ep. 16: The benchmark is dead! Long live the benchmark!
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43:06
Ep. 15: Finding opportunities in a broken chair
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41:11
Ep. 14: Breaking down the "invisible fence"
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46:43
Ep. 13: Dishing up real-time feedback
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20:59
Ep. 12: Learning from students
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44:46
Ep. 11: Converting feedback into economic value
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34:02
Ep. 10: A better, simpler measure
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48:13
Ep. 9: Imagining the future of feedback
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50:54
Ep. 8: What is your customers' predominant personality?
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40:03
Ep. 7: Loyalty and the problem with pasta on a plane
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56:50
Ep. 6: Smiling until customers smile back
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35:02
Ep. 5: NPS pilots at Herman Miller
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53:55
Ep. 4: Seeking the right answers at Vanguard
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