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PODCAST

Uncle Marv"s IT Business Podcast (Real Talk for IT Pros & MSPs)

The IT Business Podcast is a show for MSPs (Managed Service Providers) and IT Professionals providing business network support and managed services. The podcast aims to provide actionable advice and tips that help IT businesses survive and grow in the competitive tech industry. The podcast features guest interviews with seasoned IT professionals, business owners, vendors and industry leaders who share their experiences, insights, and strategies for success. These discussions often cover topics such

technology entrepreneurship

All Episodes

00:17:41

656 Michelle Ragusa-McBain: SonicWALL's Globetrotting...

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/06/18

Michelle Ragusa-McBain, Global Channel Chief at SonicWALL, joins Uncle Marv at PAX 8 Beyond 24 to discuss the company's recent developments and partner-focused initiatives.SonicWALL's Acquisition of Solutions GrantedMichelle shares insights into SonicWALL's acquisition of Solutions Granted, a managed security services provider. The acquisition allows SonicWALL to integrate Solutions Granted's offerings into their Secure First program, providing partners with a comprehensive security solution that

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00:08:18

654 PAX 8 Beyond: Tim Golden Highlights Compliance...

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/06/18

Tim Golden, co-founder of Compliance Scorecard, joins Uncle Marv to discuss the latest version 5.0 release of their governance-as-a-service platform. The new release introduces several compliance-focused features to help MSPs better manage risks and compliance requirements for their clients. One of the key new features is the risk register, which allows MSPs to identify and track areas of risk for their clients. MSPs can essentially build an "Amazon shopping cart" of risks, quote them, and work with

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00:20:20

652 Infima: Automated Security Awareness Training for...

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/06/17

Episode Sponsor: Thread (www.getthread.com)=== Larry Meador, the Channel Chief at Infima, joins the IT Business Podcast to discuss Infima's cybersecurity platform, which offers fully automated security awareness training and phishing simulations tailored for managed service providers (MSPs) and their clients.Infima's platform is built on behavioral science principles, designed to help users retain information and change their reflexes when encountering potential phishing threats. The platform is

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00:17:53

653 Threat Captain: Bridging the Gap Between...

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/06/17

Episode Sponsor: Thread (www.getthread.com)=== Adam Anderson, co-founder of Threat Captain, joins the podcast to discuss his company's mission and its participation in the PitchIT accelerator program. Threat Captain is a cybersecurity leadership development company dedicated to bridging the gap between executive leadership and security teams through strategic alignment and informed decision-making.The company has developed a financial risk platform that helps people understand and communicate the

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00:15:55

651 Overcoming MSP Security Sales Challenges with...

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/06/17

Episode Sponsor: Thread (www.getthread.com)=== Mark Lamb, the founder and CEO of HighGround.io, joins the podcast to discuss his cybersecurity platform designed for IT service providers. HighGround.io is a cybersecurity sales tool that helps MSPs communicate their clients' technology spend, cybersecurity posture, and resilience in a visually appealing and understandable manner.[1]The platform integrates with PSA tools like ConnectWise Manage to pull down a client's spend data with the MSP. It then

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00:18:39

649 Aportio: The AI-Powered Email and Alert...

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/06/17

Episode Sponsor: Thread (www.getthread.com)=== Aportio Technologies is an IT service management startup that offers an AI-powered email and alert management plugin called Inbox Agent. The plugin is designed to help service desk agents work more efficiently by automating mundane tasks, categorizing requests, prioritizing them, and pre-assigning actions based on predefined rules.The idea behind Aportio stemmed from Scott Green's experience as the CEO of an MSP, where he witnessed the challenges faced

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00:19:05

650 ComplianceAid: Streamlining Compliance Documentation

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/06/17

Episode Sponsor: Thread (www.getthread.com)=== ComplianceAid is an AI-driven, multilingual cybersecurity compliance platform designed to assist MSPs in offering compliance services to their clients. The platform utilizes a team of AI agents that act as virtual auditors, reading and aligning clients' existing documentation with compliance controls and generating context-enriched policies and procedures.The founders highlight the platform's ability to save time and resources for MSPs by automating the

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00:10:17

648 IT Nation 2024: Jeff Bishop Shares ASIO...

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/06/17

Jeff provides an update on the progress of integrating ConnectWise products into the ASIO unified platform. The next wave involves bringing the PSA, CPQ, BrightGauge, ITBoost, SIM, and MDR into ASIO, with a target timeline of Q3 or early Q4. This integration will enable a single ticketing system across all products, streamlining operations for partners.With a unified data layer, ConnectWise can create AI models that span multiple products and services. This allows for cross-product recommendations

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00:19:10

647 IT Nation Secure: Matt Lee & Bobby Jacobs

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/06/14

Matt Lee, known as the "most ethical hacker," joins the podcast to discuss the latest trends in cybersecurity. He shares insights on passwordless authentication using pass keys and FIDO protocols, which eliminate the risk of stolen passwords. Biometrics are also becoming more prevalent, combining factors like facial recognition, fingerprints, and behavioral patterns for stronger authentication. Matt previews some of the sessions he'll be leading at the upcoming Pax8 Beyond event, including a "wrong

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00:12:06

646 IT Nation Supports K9 for Warriors

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/06/08

Tim, a combat veteran who has served four tours and spent over five years in war zones, discusses how K9 for Warriors has transformed his life by pairing him with his service dog, Coop. He explains that the organization takes veterans who have become introverted and pairs them with rescued shelter dogs trained to provide companionship and help them reintegrate into society. The application process involves getting a recommendation from a counselor or doctor, detailing how a service animal could

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00:16:25

645 Gregg Lalle - IT Nation's New General Manager

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/06/08

Gregg Lalle recently transitioned from leading the international sales teams at ConnectWise to becoming the General Manager of IT Nation. In this role, he aims to make IT Nation more inclusive by welcoming non-ConnectWise partners and vendors to the community. His focus is on growth, business efficiency, leadership development, and promoting health and well-being for managed service providers (MSPs). Gregg plans to bring a global perspective to IT Nation, drawing from his experiences working with

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00:09:37

644 The Secret Sauce of IT Nation Evolve Peer Groups

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/06/08

Andre Gilmore leads the IT Nation Evolve peer groups (formerly HTG peer groups acquired by ConnectWise in 2018) aimed at accelerating the growth of MSP partners. The peer groups are unique in their emphasis on both personal and professional development, creating an environment of closeness and trust where members can have honest discussions and "refuse to let each other fail." The groups meet quarterly for two-day in-person sessions with ample social activities to build strong relationships. Each

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00:30:33

643 Peter Kujawa on Boosting MSP Profitability:...

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/06/07

Uncle Marv kicks off the episode by introducing Peter Kujawa from Service Leadership, a ConnectWise company that benchmarks MSPs and other tech service providers on their financial and operational performance. Peter explains that Service Leadership has been collecting quarterly data from companies worldwide for 19 years to determine best-in-class metrics that drive success . He shares how benchmarking was a game-changer for the struggling MSP he was running, instantly revealing areas to improve like

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00:24:15

642 Raffael Marty on MSP Cybersecurity: Insights from...

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/06/07

Hey folks, Uncle Marv here, coming to you live from IT Nation Secure in Orlando, Florida! In this episode, I had the pleasure of chatting with Raffael Marty, or Raffy as he's known, from ConnectWise. Raffy is the Vice President of Cybersecurity and has been with ConnectWise for three years. We dive deep into the world of cybersecurity, especially focusing on the MSP space. Rafi shares his journey from enterprise security to MSPs and highlights the subtle yet significant differences between the

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01:03:23

641 MSP Success Story: Unbound Digital

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/06/06

The episode kicks off with Uncle Marv providing updates on his recent trip to IT Nation Secure and the new podcast sponsor, TruGrid. He then welcomes Jason and Rachel Miller to discuss what makes a successful MSP. The Millers share their experience of renovating their new office building, which was previously the Johnson City Chamber of Commerce building. They discuss the challenges they faced, including dealing with outdated features like parquet flooring and asbestos. A significant turning point

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00:35:55

640 Interviews from Tampa - SuperOps Super Summit

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/06/01

Uncle Marv here with the scoop from the SuperOps Super Summit. This was a tweener episode, recorded between conferences to give you the inside scoop. First up, I caught up with Arvind, the big boss at SuperOps. He filled me in on the Summit being their 7th event, with a focus on MSP education and networking rather than sales pitches. Arvind shared how SuperOps has grown from an unknown to a recognized brand in the last 18 months, thanks to their great product and making themselves available to the

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00:32:28

639 ASCII Celebrates 40 Years

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/05/30

ASCII was founded in the early 1980s when Alan Weinberger recognized that independent computer dealers and service providers were the smartest people in the industry, acting as trusted advisors to clients. Over 40 years later, that core vision remains - ASCII elevates managed service providers (MSPs) by leveraging the collective power of over 1,300 members and 10,000 employees across North America. The community provides immense value through group purchasing discounts, educational resources,

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00:53:45

638 Defining Your Ideal Client for Effective MSP...

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/05/30

Revisiting Strategic Marketing PlanningWe kick things off by revisiting the concept of having a strategic marketing plan before executing tactics. Tim explains that most businesses get the sequencing wrong - you need to define your target market and ideal clients first, then identify where they are and what messaging will resonate with them. This "fuel" informs the marketing "vehicles" or tactics you'll use. Tim outlines his three power questions to identify ideal clients: who do you love working

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00:29:17

637 Pax8 Beyond 2024 Preview with Rob Rae

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/05/24

Catching Up with Rob RaeRob reflects on his first year at Pax8, describing the experience as intense but rewarding. He's impressed by the company's commitment to the MSP channel and the executive team's vision. Pax8 has rapidly expanded to 39 countries with 5,000 partners, giving Rob opportunities to visit places like Lithuania and witness the global MSP community firsthand.Pax8 Beyond 2024 Preview The upcoming Pax8 Beyond conference (June 9-11 in Denver) promises new innovations, education tracks

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01:01:55

636 Florida Man Tech Stories

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/05/23

N-able RMM RantFor two straight days, my RMM provider N-Able has been experiencing an SSO issue, preventing me from logging in or properly accessing client devices and endpoints. While I had alternate methods to connect with clients, it was still incredibly frustrating, especially for those who solely rely on the RMM for remote support. I empathize with those who were unable to work due to this issue. Every vendor experiences problems, but it's crucial how they respond and resolve it. I'm not happy

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515 results

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