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PODCAST

Business of Tech: Daily 10-Minute IT Services Insights

In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering "Why Do We Care?", channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.

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All Episodes

00:26:34

Harnessing Generative AI: Boosting Employee...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/04/27

Hunter Jensen, the founder and CEO of Barefoot Solutions, discusses the evolving landscape of artificial intelligence (AI) and its practical applications in business. Barefoot Solutions, a custom software development firm, has been at the forefront of technology innovations for over 20 years, adapting to trends from web development to machine learning and generative AI. Jensen emphasizes the importance of understanding specific use cases for AI, particularly in enhancing employee productivity and

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00:36:46

The Future of Managed Services: AI Integration and...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/04/26

This episode features a deep dive into the evolving landscape of managed services, focusing on the insights of industry experts Howard M. Cohen and Abraham Garver. The discussion centers around the significant shift towards service-oriented models within the managed service provider (MSP) sector, highlighting the importance of artificial intelligence (AI) and the ecosystems that are driving growth. Cohen emphasizes the three main categories of services that are currently profitable for MSPs: managed

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00:16:21

IBM and Intel Earnings Reveal Challenges; $22M...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/04/25

IBM and Intel have recently reported their earnings, revealing significant challenges despite some positive figures. IBM exceeded earnings expectations with a revenue of $14.54 billion, but its net income fell sharply due to the U.S. government's cost-cutting measures, resulting in a loss of $100 million from canceled contracts. Meanwhile, Intel reported a net loss of $8 million, with stagnant revenues and a warning of potential layoffs as the company struggles to adapt to a competitive

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00:12:12

Maryland's New IT Tax, Microsoft's Copilot...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/04/24

Maryland has introduced a new 3% sales tax on data and information technology services, set to take effect on July 1, 2025. This legislation expands the definition of taxable services to include essential IT offerings such as cloud storage, IT consulting, and cybersecurity. Experts warn that this tax could lead to increased costs for businesses, potentially discouraging innovation and prompting some to relocate to states with lower tax burdens. The implications of this tax extend beyond Maryland,

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00:15:31

Zendesk Shifts to Outcome-Based Pricing; CISA Faces...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/04/23

Zendesk has made a significant shift in its pricing model by moving away from traditional seat licenses to an outcome-based pricing structure. This change, articulated by CEO Tom Eggemeier, means that customers will only pay when an AI agent successfully resolves a business problem. This approach aligns with a broader industry trend towards consumption-based pricing, where costs are directly linked to the value delivered rather than the number of licenses or usage. As organizations increasingly

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00:15:27

Ransomware Hits SMBs Hard, Google OAuth Exploited,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/04/22

Ransomware attacks targeting small and medium-sized businesses (SMBs) have reached alarming levels, with a recent UK government survey revealing that 1% of organizations reported such incidents, affecting approximately 19,000 entities. This marks a significant increase from the previous year, highlighting a troubling trend where nation-state actors are increasingly focusing on SMBs due to their often inadequate cybersecurity measures. The survey also indicates a decline in board-level cybersecurity

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00:11:46

SMBs Boost AI Budgets, Europe Shifts from US Cloud,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/04/21

Small to medium-sized businesses (SMBs) are increasingly turning to third-party service providers to enhance their capabilities in artificial intelligence (AI) and hybrid cloud solutions. A recent Forrester report, commissioned by Crayon, indicates that 31% of surveyed leaders from Australia, New Zealand, India, and Southeast Asia plan to combine in-house teams with external providers to improve their AI capabilities within the next year. The report highlights a significant interest in AI, with 83%

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00:15:51

How AI is Transforming Medical Translation: A...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/04/20

Jason Willis Lee, a specialized medical translator, discusses the impact of AI on the translation industry, particularly in the medical field. With a background in medicine and extensive experience in translating clinical trials, medical reports, and academic research, he has witnessed firsthand the disruption caused by AI technologies. While machine translation tools like Google Translate and DeepL have improved significantly, they still struggle with nuances and specialized terminology, which are

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00:39:19

AI Governance Insights: Legal, Ethical, and Data...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/04/19

The podcast features a discussion on the intersection of artificial intelligence (AI), law, and ethics, with insights from attorney Brad Gross and AI governance expert Juliette Powell. As AI becomes increasingly integrated into the services provided by managed service providers (MSPs) and technology companies, the risks associated with compliance and unintended bias are growing. The conversation explores how businesses can navigate legal pitfalls while developing responsible and transparent AI

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00:14:23

Google's Ad Monopoly Ruling, AI Compliance Tools, and...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/04/18

A federal judge has ruled that Google acted illegally to maintain a monopoly in online advertising technology, which could lead to significant changes within the company. The ruling, made by Judge Leone Branchima of the U.S. District Court for the Eastern District of Virginia, found that Google unlawfully built dominance in the ad tech market, impacting tools used by publishers and the software facilitating advertising transactions. This decision is part of a broader regulatory effort to rein in the

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00:14:58

CVE Program Saved, CISA Nomination Blocked, OpenAI's...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/04/17

The U.S. government has renewed funding for the Common Vulnerabilities and Exposures (CVE) Program, a critical database for tracking cybersecurity flaws, just hours before its funding was set to expire. Established 25 years ago, the CVE program assigns unique identifiers to security vulnerabilities, facilitating consistent communication across the cybersecurity landscape. The renewal of funding comes amid concerns that without it, new vulnerabilities could go untracked, posing risks to national

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00:22:51

Wage Inflation Trends, Remote Work Insights, and...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/04/17

Peter Kujawa from Service Leadership discusses the findings of the 2025 Annual IT Solution Provider Compensation Report, focusing on the trends in wage inflation and employee retention within the managed service provider (MSP) sector. The report reveals that wage inflation peaked in 2022 but has since improved, largely due to the cooling off of the remote work trend and significant layoffs in the tech industry. This shift has led to a more stable job market, particularly in the U.S. and Australia,

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00:13:31

AI Code Hallucinations Risk Security, Intel Sells...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/04/15

AI-powered code generation tools are raising significant security concerns within the software supply chain. Recent research indicates that a notable percentage of package suggestions from both commercial and open-source models are non-existent, a phenomenon referred to as "hallucination." This issue allows malicious actors to exploit these fictitious package names by uploading harmful software to package registries, a tactic known as slop-squatting. Experts emphasize the importance of manual

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00:18:03

Economic Turmoil: Tariffs Hit Small Businesses Hard...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/04/14

The podcast discusses the significant impact of recent tariff policies on the technology sector and small businesses in the U.S. Consumer sentiment has sharply declined, with a notable 11% drop reported in April, driven by fears of rising inflation and economic uncertainty. The Trump administration's decision to exempt certain electronics from new tariffs has not alleviated concerns, as many CIOs are pausing IT projects due to budget disruptions. This uncertainty is expected to trickle down to

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00:19:39

Revolutionizing Solar Installations: Autonomous...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/04/13

David Lincoln from Rosendin discusses the development of an innovative autonomous robot designed for solar panel installations. The robot, which features a robotic arm mounted on a track-mounted chassis, was conceived to address the labor-intensive and physically demanding nature of installing heavy photovoltaic (PV) modules. The idea originated after Lincoln observed robotic arms in a PV module manufacturing facility, leading to a collaboration with an R&D team to create a prototype that could

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00:39:08

Navigating Market Turbulence: Tariffs, AI...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/04/12

The latest market turbulence has raised concerns about the impact of tariffs on business deals and the potential for artificial intelligence (AI) to serve as a lifeline for companies striving to do more with less. With tariffs on Chinese goods recently increased to 125% and a 90-day pause on other tariffs, the uncertainty in the market is palpable. Industry experts Jay McCall and Karl Palachuk discuss the implications of these changes, emphasizing the need for IT solution providers to adapt their

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00:14:24

AI Crawlers Threaten Open Source, Microsoft Recall...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/04/11

Microsoft is rolling out a preview of its new feature called Recall, which captures screenshots of user activity on CoPilot Plus PCs. This feature, initially intended for launch alongside CoPilot Plus PCs, faced delays due to security concerns. Users must opt-in to save snapshots with Recall and can pause the feature at any time. This development raises important questions about data ownership and how organizations should approach the use of scraped data, especially as automated bots increasingly

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00:14:11

Tariff Whiplash Fuels Hardware Surge; Google,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/04/10

Tariff whiplash has led to a significant surge in hardware shipments, particularly in the PC market, as manufacturers rush to deliver products ahead of impending tariffs. In the first quarter of 2025, PC shipments in the United States increased by 9.4%, with notable growth in both notebook and desktop shipments. Companies like Lenovo and HP have ramped up their shipments to the U.S. in anticipation of cost hikes, while a recent Canalys poll indicates that many small and mid-sized business customers

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00:11:38

Navigating AI Anxiety: Shopify's AI-First Hiring,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/04/09

Experts in artificial intelligence (AI) express optimism about its potential, yet public sentiment reveals a significant trust gap, with many feeling anxious and lacking control over AI's role in their lives. A recent survey indicates that while 79% of Generation Z engages with AI tools, only 27% are hopeful about their benefits. This disconnect is further emphasized by Shopify's new hiring policy, which requires employees to justify why they cannot use AI for their tasks before seeking additional

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00:14:22

Kaseya's MSP Insights, Apple Encryption Case, and AI...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/04/08

Kaseya's 2025 Global MSP Benchmark Report reveals that cybersecurity has emerged as a crucial revenue driver for managed service providers (MSPs), with 67% of respondents identifying it as one of their fastest-growing revenue categories. The report highlights that 76% of MSPs recognize their clients' primary concern is security, emphasizing the need for integrating cybersecurity into service offerings. Additionally, operational efficiency is paramount, with 95% of MSPs acknowledging the necessity of

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1,859 results

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