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PODCAST

UNSCRIPTED

Future of Field Service

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and

business management

All Episodes

00:42:11

Embracing the Realities & Possibilities of Innovation

UNSCRIPTED ·

2021/08/18

Dan McClure, Systems Innovation Choreographer at Innovation Ecosystem discusses with Sarah the differences between incremental improvement and true innovation and provides advice for companies on how to react sufficiently to today's disruption.

en

00:36:53

The Art of IT at Compugen

UNSCRIPTED ·

2021/08/11

Catherine Wood, Service owner, Engineered Deployment at Compugen, talks with Sarah about the role of creativity in IT and how she views it as an art form as well as her experiences as a woman in IT leadership and the advice she'd pass along to newcomers.

en

00:43:32

Bringing the As-A-Service Opportunity to Life

UNSCRIPTED ·

2021/08/04

Sarah talks with Scott Weller, Partner at Mossrake Group, about the work he does helping companies bring as-a-Service offerings to the market and how the microcosm approach can aid in overcoming the barriers in realizing the potential of as-a-Service.

en

00:50:30

Tactics for Closing the Talent Gap

UNSCRIPTED ·

2021/07/28

Co-authors of the book Game Changer: How to Be 10x in the Talent Economy, Michael Solomon and Rishon Blumberg, share with Sarah and listeners insights on how to navigate working remote, the demand for innovative and fast responses to customer needs, virtual-only experiences, and high unemployment rates

en

00:57:18

Removing Barriers to Digital Transformation ROI

UNSCRIPTED ·

2021/07/21

Join Sarah as she talks with Philip Carter of IDC, Fredrik Tukk of Maersk Drilling, and Marne Martin of IFS about why research shows that only 25% of companies achieve ROI from digital transformation and what can be done to increase the likelihood of measurable success.

en

00:33:35

Modernizing Technician Utilization for Today’s Field...

UNSCRIPTED ·

2021/07/14

Ian Pattinson, former VP technical operations at Rogers Communications, talks with Sarah about how the perception and responsibilities of a field technician have changed, the need to prioritize use of your most skill resources, and how compensation can make – or break – performance.

en

00:42:53

How to Change to Win

UNSCRIPTED ·

2021/07/07

Sarah welcomes Rias Attar, accomplished business strategist, transformation expert, operational excellence leader, project and change management professional and author of the new book Change to Win, to discuss how strategy, delivery mechanism, and culture all play a part in embracing change to respond successfully to market pressures.

en

00:31:12

AT&T on The Future of The Call Center

UNSCRIPTED ·

2021/06/30

Ian Schmehl, Vice President, Sales, Service, and Digital Operations – AT&T Mexico, talks with Sarah about the criticality of call center and field service collaboration, the growing role AI is playing in the call center, and what the future of a “no-call” center will look like.

en

00:52:03

Lenovo On Embracing the Opportunity of Service

UNSCRIPTED ·

2021/06/23

Jimmy Auw, Director of Central Asia Pacific Services at Lenovo, talks with Sarah about four major focus areas that come into play as Lenovo looks to seize the potential of service.

en

00:37:10

Real-World Advice From a Change Champion

UNSCRIPTED ·

2021/06/16

Sarah talks with Scott Lowes, Construction Supervisor at FortisBC, about his love for technology, his excitement in seeing it permeate field service, and his advice as a change champion for how to make technology palatable, how to foster adoption versus just compliance, and the joy of the “aha” moment when it takes hold.

en

00:34:48

Schneider Electric’s Journey To As-A-Service: Part 2

UNSCRIPTED ·

2021/06/09

Howard Bowland, VP Field Services Australia at Schneider Electric and Scott Weller, Partner at Mossrake Continue the discussion with Sarah about the company’s journey to as-a-service in talking about operationally what was required to bring this vision to life, how important agility is, lessons learned, and what they feel the future holds.

en

00:49:03

Schneider Electric’s Journey To As-A-Service: Part 1

UNSCRIPTED ·

2021/06/02

Howard Bowland, VP Field Services Australia at Schneider Electric and Scott Weller, Partner at Mossrake, talk with Sarah about how various industries are adopting as-a-service models, Schneider’s introduction of its as-a-service value proposition, and how critical your go-to-market is in this journey.

en

00:38:02

Destigmatizing, Normalizing and Prioritizing Mental...

UNSCRIPTED ·

2021/05/26

Sarah welcomes Johnny Crowder, suicide/abuse survivor, TEDx speaker, touring musician, mental health and sobriety advocate, and the Founder & CEO of Cope Notes, a text-based mental health platform that provides daily support to users in nearly 100 countries across the globe, to discuss the criticality of prioritizing mental health in the workplace.

en

00:48:58

Foxtel Masters The Contract Workforce Model

UNSCRIPTED ·

2021/05/19

Nunzio Bagnato, Director of Home Service & Advance Servicing At Foxtel, describes how the company has motivated its contract workers to be highly engaged, effective, and empowered to deliver the Foxtel brand experience.

en

00:43:44

Cimcorp’s IT Strategy for Working Smarter

UNSCRIPTED ·

2021/05/12

Pekka Nurmi, Director of Corporate IT at Cimcorp, talks with Sarah about the company’s efforts to modernize IT to increase its ability to be strategic, nimble, and most impactful.

en

00:52:53

Is Your View of Outcomes-Based Service Limiting Your...

UNSCRIPTED ·

2021/05/05

Chris La Fratta, Vice President & Head of Professional Services and Solutions Delivery at Philips, talks with Sarah about embracing a broader view of what outcomes-based service can mean for your business, how Philips is evolving its service offerings, and some of the key changes necessary in order to deliver.

en

00:47:43

Pressing Pause to Reflect After the COVID Sprint

UNSCRIPTED ·

2021/04/28

Jason Prokop, Director of Field Service, and Alesia Magon, Sr. Manager Technical Support & Repair Center, both of global laboratory diagnostics firm DiaSorin, take a deep breath after the massive growth, major pivots, and immense perseverance of the last year to talk with Sarah about their lessons learned.

en

00:33:50

5 Biases That Hinder Service Marketing

UNSCRIPTED ·

2021/04/21

Michael Blumberg, President of Blumberg Advisory Group, shares with Sarah how he sees companies falter when it comes to successful marketing of services.

en

00:34:17

Cox Communications’ Service-Based Revenue...

UNSCRIPTED ·

2021/04/14

Richard Culberson, Executive Director, Smart Home and IoT Strategy & Operations, talks with Sarah about lessons learned in working to diversify revenue streams with service.

en

00:49:58

QIAGEN’s Focus on Employee Mental Health

UNSCRIPTED ·

2021/04/07

Jordan Argiriou, Director, Service Solutions APEC at QIAGEN talks with Sarah about how to normalize a focus on mental health in the workplace, how to grapple with varying comfort levels, and how to navigate cultural differences around the topic.

en

366 results

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