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PODCAST

UNSCRIPTED

Future of Field Service

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and

business management

All Episodes

00:37:10

Real-World Advice From a Change Champion

UNSCRIPTED ·

2021/06/16

Sarah talks with Scott Lowes, Construction Supervisor at FortisBC, about his love for technology, his excitement in seeing it permeate field service, and his advice as a change champion for how to make technology palatable, how to foster adoption versus just compliance, and the joy of the “aha” moment when it takes hold.

en

00:34:48

Schneider Electric’s Journey To As-A-Service: Part 2

UNSCRIPTED ·

2021/06/09

Howard Bowland, VP Field Services Australia at Schneider Electric and Scott Weller, Partner at Mossrake Continue the discussion with Sarah about the company’s journey to as-a-service in talking about operationally what was required to bring this vision to life, how important agility is, lessons learned, and what they feel the future holds.

en

00:49:03

Schneider Electric’s Journey To As-A-Service: Part 1

UNSCRIPTED ·

2021/06/02

Howard Bowland, VP Field Services Australia at Schneider Electric and Scott Weller, Partner at Mossrake, talk with Sarah about how various industries are adopting as-a-service models, Schneider’s introduction of its as-a-service value proposition, and how critical your go-to-market is in this journey.

en

00:38:02

Destigmatizing, Normalizing and Prioritizing Mental...

UNSCRIPTED ·

2021/05/26

Sarah welcomes Johnny Crowder, suicide/abuse survivor, TEDx speaker, touring musician, mental health and sobriety advocate, and the Founder & CEO of Cope Notes, a text-based mental health platform that provides daily support to users in nearly 100 countries across the globe, to discuss the criticality of prioritizing mental health in the workplace.

en

00:48:58

Foxtel Masters The Contract Workforce Model

UNSCRIPTED ·

2021/05/19

Nunzio Bagnato, Director of Home Service & Advance Servicing At Foxtel, describes how the company has motivated its contract workers to be highly engaged, effective, and empowered to deliver the Foxtel brand experience.

en

00:43:44

Cimcorp’s IT Strategy for Working Smarter

UNSCRIPTED ·

2021/05/12

Pekka Nurmi, Director of Corporate IT at Cimcorp, talks with Sarah about the company’s efforts to modernize IT to increase its ability to be strategic, nimble, and most impactful.

en

00:52:53

Is Your View of Outcomes-Based Service Limiting Your...

UNSCRIPTED ·

2021/05/05

Chris La Fratta, Vice President & Head of Professional Services and Solutions Delivery at Philips, talks with Sarah about embracing a broader view of what outcomes-based service can mean for your business, how Philips is evolving its service offerings, and some of the key changes necessary in order to deliver.

en

00:47:43

Pressing Pause to Reflect After the COVID Sprint

UNSCRIPTED ·

2021/04/28

Jason Prokop, Director of Field Service, and Alesia Magon, Sr. Manager Technical Support & Repair Center, both of global laboratory diagnostics firm DiaSorin, take a deep breath after the massive growth, major pivots, and immense perseverance of the last year to talk with Sarah about their lessons learned.

en

00:33:50

5 Biases That Hinder Service Marketing

UNSCRIPTED ·

2021/04/21

Michael Blumberg, President of Blumberg Advisory Group, shares with Sarah how he sees companies falter when it comes to successful marketing of services.

en

00:34:17

Cox Communications’ Service-Based Revenue...

UNSCRIPTED ·

2021/04/14

Richard Culberson, Executive Director, Smart Home and IoT Strategy & Operations, talks with Sarah about lessons learned in working to diversify revenue streams with service.

en

00:49:58

QIAGEN’s Focus on Employee Mental Health

UNSCRIPTED ·

2021/04/07

Jordan Argiriou, Director, Service Solutions APEC at QIAGEN talks with Sarah about how to normalize a focus on mental health in the workplace, how to grapple with varying comfort levels, and how to navigate cultural differences around the topic.

en

00:51:12

A CMO’s View on Mastering Service Marketing

UNSCRIPTED ·

2021/03/31

Sarah talks with Jennifer Deutsch, CMO of Park Place Technologies, about the musts and must nots of marketing service.

en

00:44:43

Panasonic Sets its Sights on Service

UNSCRIPTED ·

2021/03/24

Karl Lowe, Head of Panasonic European Service at Panasonic Heating & Cooling Solutions Europe, joins to talk with Sarah about the company’s strategic objectives around service, incorporation of remote assistance, and customer focus.

en

00:42:44

Pivot to Win: Tackling Challenges to Embrace Change

UNSCRIPTED ·

2021/03/17

Sarah welcomes Jordan Babineaux, former NFL player turned entrepreneur and business coach, voice of the Seattle Seahawks, and author of new book PIVOT TO WIN.

en

00:55:39

Dot Mynahan of Otis Elevator on IWD 2021

UNSCRIPTED ·

2021/03/10

Dot Mynahan, Executive Director, Field Operations for Otis Americas talks with Sarah about her 30-year history in field service, how Otis is working to mentor and advance women leaders, and how she’s chosen to challenge.

en

00:41:41

Using Data to Drive Your Services-Led Business Model

UNSCRIPTED ·

2021/03/03

Dr. Andreas Schroeder, Reader for Information System at Aston University and Digital Lead for the Advanced Services Group Joins Sarah to discuss what it takes to succeed in delivering data-led services and to offer his advice on the best approach for monetization of data.

en

00:26:51

The 5 Most Common Servitization Fumbles

UNSCRIPTED ·

2021/02/24

Building off of the creation of recent special report The Service Centricity Playbook: 7 Phases of Morphing from Product Provider to Trusted Advisor, Sarah and Hilbrand Rustema, Founder and Managing Director of Noventum, discuss the five most common areas where companies go wrong on the Servitization journey.

en

00:50:51

Where Does Service Fit in Your Organizational Structure?

UNSCRIPTED ·

2021/02/17

Madhu Karnani Oza, Director, Customer and Technical Services Asia Pacific at Abbott, talks with Sarah about some of the key considerations around where to place the service function within your organizational structure to achieve the greatest success if you’re looking to evolve, advance, and progress your service focus and revenues.

en

00:34:39

Icelandair Explores Predictive Maintenance

UNSCRIPTED ·

2021/02/10

Lilja Scheel Birgisdóttir, Reliability Engineer at Icelandair, talks with Sarah about the immense complexities and interdependencies of airline operations and the role predictive maintenance will play in the airline’s future.

en

00:42:03

Jotun’s Keys to Digital Transformation Success

UNSCRIPTED ·

2021/02/03

Trond Aune, Global ERP Manager and Henning Haugen, Group Technical Manager – Maintenance, both at Jotun, join Sarah to discuss the role of company culture in innovation, how a single source of truth was an imperative foundation for Digital Transformation, and how they’re building on success with the move to predictive maintenance.

en

357 results

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