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PODCAST

Customer Service Revolution | Customer Experience & Employee Experience Insights

John Dijulius - Customer Experience & Customer Service Expert

Customer service, and employee experience, done right, can be your company"s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs,

business management

All Episodes

40:13

008: The Guide to a World-Class Customer Service...

Customer Service Revolution | Customer Experience &... ·

2020/06/17

Today's guest is Craig Russell, a senior executive who has worked with top brands including Starbucks, Red Robin, Seattle's Best, and Restaurants Unlimited. Craig is the embodiment of world-class customer service. It isn’t something you strive to achieve in two or three years. Otherwise, it’s going to be a painful three-year journey. Rather, it’s a decision you have to presently make – to do world-class things, to act world-class, and to be world-class. In this episode, you will hear: Why there’s

en

51:31

007: Giving a World-Class Employee and Customer...

Customer Service Revolution | Customer Experience &... ·

2020/06/10

How much of your focus as a company is on employee experience? When you build a world-class internal culture, what's experienced on the inside will be experienced on the outside. Be world-class to your employees and they will give that to your customers. Today’s guests are leaders and visionaries, Mike and Tina Hodges, who are a living testament to this. They started their financial services company, Advance Financial, back in 1996. With headquarters in Nashville, Tennessee, they currently operate

en

45:16

006: Walking Through Fire for Your People with Jim...

Customer Service Revolution | Customer Experience &... ·

2020/06/03

In this highly competitive world of business, price and quality can only bring you so far. What will then set you apart? Genuine customer care = highest customer satisfaction But that can only be achieved under a strong banner of leadership. Today's guest is Ritz-Carlton royalty, Jim McManemon. A veteran in the hospitality industry, Jim has been working with The Ritz-Carlton Hotel Company for almost 30 years now. His remarkable leadership is indubitable that his managed properties have instantly

en

40:00

005: How to Be the ONLY in Your Industry with Jesse Cole

Customer Service Revolution | Customer Experience &... ·

2020/05/27

What makes you stand out from the rest in your industry? It can't just be the price. It can't just be the product. Think fans first. Think not just customer experience – but remarkable customer experience. But what kind of experience would make you different? How do you keep your customers wanting more? Today, Jesse Cole, also known as The Yellow Tux Guy, shares about how to create a remarkable experience for your customers each time – so that you can become the ONLY in your industry! Jesse

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34:50

004: The Three-Tiered Approach to Leadership with...

Customer Service Revolution | Customer Experience &... ·

2020/05/20

Are you and your organization really focused on leadership, or are you too focused on the byproducts of leadership? In times of crisis where there’s too much uncertainty, where do you stand as a leader? In this episode, Dave Murray from The DiJulius Group chats with Alden Mills, a nationally recognized rower turned Navy SEAL turned entrepreneur. His first company was hugely successful, having been recognized by Inc magazine as an Inc 500 CEO in that group. He is also an author of Be Unstoppable:

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52:32

003: How to Lead in a Crisis

Customer Service Revolution | Customer Experience &... ·

2020/05/13

In times of adversity and change, we discover who we are and what we're made of. As the saying goes, "Tough times don't build character. They reveal it." How you lead right now says so much about you as a leader. You have to set the tone for your entire organization. You have to be that person to fight, overcome the odds, and be the one that people can look to and rely on. You need to rise to the occasion and show confidence to your customers, your employees, your vendors, and your family –

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06:38

002: Opportunities in Adversity

Customer Service Revolution | Customer Experience &... ·

2020/05/06

Today, I want to talk about the incredible opportunities that can come from the COVID-19 crisis in our personal lives. Constantly checking news headlines and social media during times like this can become an unhealthy addiction. This can add to your stress and fear that would only negatively impact your health. Instead, look at the opportunities and the blessings many of us have. Discover ideas and exercises you can do with your family at home to make the most out of this blessing we all have

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06:54

001: What Will Be Your Quarantine Narrative?

Customer Service Revolution | Customer Experience &... ·

2020/04/29

Welcome to the first episode of the Customer Service Revolution Podcast! This is more than a podcast though. It's a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. If you are a revolutionary customer service leader who's ready to stop competing on price and obsessed with building a brand that people cannot live without, this podcast is for you. In this episode, I want to talk to you

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02:44

Welcome to the Customer Service Revolution

Customer Service Revolution | Customer Experience &... ·

2020/04/06

Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer

en

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