PODCAST
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
On The Ticket, you"ll hear Intercom"s Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter🏠www.intercom.com
All Episodes
00:30:48
Jonathan Anguelov on Aircall’s $65 million Series C...
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00:32:22
Ryan Steinberg on fostering empathetic automation
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00:49:18
H.O.M.E: Entertainment - when all the world's a stage
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00:32:00
Intercom on Product: Understanding your customer is...
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00:45:30
H.O.M.E: Market - when this little piggy stayed home
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00:49:11
H.O.M.E: Off the clock - love, laughter, and life...
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00:44:05
H.O.M.E: Health and wellness in the great indoors
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00:25:42
Revisiting Wootric’s Deepa Subramanian thoughts on...
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00:36:47
Navigating the surge: A customer support roundtable
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00:23:43
The SaaS response - how our peers are responding to...
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00:34:16
Working together while apart - a remote roundtable
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00:34:35
Bailey Richardson on fostering community creatively...
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00:33:02
Shep Hyken on fostering the cult of the customer
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00:20:31
The remote rundown: Tips from the experts
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00:40:46
Jasmine Friedl on design, diversity and choosing a...
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00:45:43
About a bot: The making of Resolution Bot
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00:30:45
Author and product leader Buster Benson on the art of...
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00:27:08
Intercom on Product: Why making every day count is...
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00:31:09
Scale: Tray.io’s VP of Marketing Alex Ortiz on...
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00:35:56
Scale: From marketplace to SaaS business: How Udemy...
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