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PODCAST

CX RIOT RADIO

CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.

business marketing

All Episodes

00:07:33

Call Center Horror Story: The Bottle

CX RIOT RADIO ·

2021/11/15

Spooky 👻 story about a call center in a far away place in a far away time. Involves a bottle, a badly structured attendance point system, and an outsourced draconian HR team. https://linktr.ee/caffcx --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:06:15

Convenience For Me, or Convenience For Thee?

CX RIOT RADIO ·

2021/11/12

https://linktr.ee/caffcx --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:07:37

NPS Scores (Net Promoter Score... Scores)

CX RIOT RADIO ·

2021/11/11

The Caffeinated Linktree: https://linktr.ee/caffcx --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:15:05

Safety, the Brand, and the CX with Fernando Lucio

CX RIOT RADIO ·

2021/11/10

I sat down with Fernando Lucio, Safety Director and Fleet Commander of Rooter Hero Plumbing back during Customer Service Week. (Full disclosure: I work for Rooter Hero Plumbing) We talk about the importance of safety, especially with driving company vans (aka: giant moving billboards) and how that affects the brand and the customer experience. Enjoy! https://linktr.ee/caffcx --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast:

en

00:06:42

Simplifying the Peak-End Rule

CX RIOT RADIO ·

2021/11/08

Pretend I have a White Board https://linktr.ee/caffcx --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:08:20

Customer Choice

CX RIOT RADIO ·

2021/11/05

On today's episode of Caffeinated CX we talk about Customer Choice and why sometimes limiting the choices of how to reach you is a good idea. https://linktr.ee/caffcx --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:04:54

Customer Expectations

CX RIOT RADIO ·

2021/10/22

In this episode of Caffeinated CX we talk about evolving customer expectations and what that means for the way you do your CX and customer service. The Caffeinated CX LinkTree: https://linktr.ee/caffcx --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:11:47

Call Center = Cost Center?

CX RIOT RADIO ·

2021/10/18

We go over this article: https://www.forrester.com/blogs/cancel-the-cost-center-culture-in-customer-service/ No... it's not confirmation bias. Why would you say that? Here's the Caffeinated CX Linktree: https://linktr.ee/caffcx --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:09:49

ex=cx²

CX RIOT RADIO ·

2021/10/14

The one simple equation that will elevate your company to new heights The Caffeinated CX Linktree: https://linktr.ee/caffcx --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:06:57

The 4 Most Important Skills a CSR Can Possess

CX RIOT RADIO ·

2021/10/10

What are the four major skills you should be developing as a CSR? Hiring managers, what are the four skills you want to look out for when hiring CSRs? Listen to the episode to find out.. Blog: https://caffcx.blogspot.com/ Twitter: https://twitter.com/caffeinatedcx LinkedIn: https://www.linkedin.com/in/davidjpowers2/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:18:06

Rant 001

CX RIOT RADIO ·

2021/10/08

Just a rant. caffcx.blogspot.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:08:52

Don't Turn Your Agents Into Chatbots

CX RIOT RADIO ·

2021/10/08

You know who likes Chatbots? Chatbot designers. Periodt, as the kids say. caffcx.blogspot.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:07:50

3 Questions on How to Get to Know Your Employees on...

CX RIOT RADIO ·

2021/10/08

See the title. caffcx.blogspot.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:06:28

Customer Service Week?

CX RIOT RADIO ·

2021/10/08

Why do we only spend only one week a year appreciating the hard working people in Customer Service? Why do we call Contact Centers cost centers? Why don't we celebrate CX all year long? Let's do that. caffcx.blogspot.com (I'm cheap) --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:04:17

Espresso Shot- DFU or Bad GUI?

CX RIOT RADIO ·

2021/10/08

Happy Day 5 of Customer Service Week!!! caffcx.blogspot.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:11:14

Interview with John Akhoian, CEO of Rooter Hero Plumbing

CX RIOT RADIO ·

2021/10/07

For Customer Service Week, I sat down with John Akhoian, the CEO of Rooter Hero Plumbing and picked his brain about CX, EX, and customer-centricity. (Full Disclosure: I work for Rooter Hero Plumbing) caffcx@blogspot.com rooterhero.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:04:24

Espresso Shot- Helping Each Other Out

CX RIOT RADIO ·

2021/10/07

On the 4th Day of Customer Service Week, my true love gave to me..... help! --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:04:05

Espresso Shot- Keep it Simple 2

CX RIOT RADIO ·

2021/10/06

Day 3 of Customer Service Week caffcx.blogspot.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:19:57

Coffee With Dave- Culture Revolution

CX RIOT RADIO ·

2021/10/06

For a sustained and transformative CX/EX transformation, there needs to be a culture revolution. caffcx.blogspot.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

00:03:48

Espresso Shot- The Power of OTTER

CX RIOT RADIO ·

2021/10/05

Happy Customer Service Week! Here's Episode 2: The Power of OTTER caffcx.blogspot.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

en

283 results

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