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PODCAST

CX RIOT RADIO

CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.

All Episodes

00:07:33
Call Center Horror Story: The Bottle
CX RIOT RADIO ·
2021/11/15
en
00:06:15
Convenience For Me, or Convenience For Thee?
CX RIOT RADIO ·
2021/11/12
en
00:07:37
NPS Scores (Net Promoter Score... Scores)
CX RIOT RADIO ·
2021/11/11
en
00:15:05
Safety, the Brand, and the CX with Fernando Lucio
CX RIOT RADIO ·
2021/11/10
en
00:06:42
Simplifying the Peak-End Rule
CX RIOT RADIO ·
2021/11/08
en
00:08:20
Customer Choice
CX RIOT RADIO ·
2021/11/05
en
00:04:54
Customer Expectations
CX RIOT RADIO ·
2021/10/22
en
00:11:47
Call Center = Cost Center?
CX RIOT RADIO ·
2021/10/18
en
00:09:49
ex=cx²
CX RIOT RADIO ·
2021/10/14
en
00:06:57
The 4 Most Important Skills a CSR Can Possess
CX RIOT RADIO ·
2021/10/10
en
00:18:06
Rant 001
CX RIOT RADIO ·
2021/10/08
en
00:08:52
Don't Turn Your Agents Into Chatbots
CX RIOT RADIO ·
2021/10/08
en
00:07:50
3 Questions on How to Get to Know Your Employees on...
CX RIOT RADIO ·
2021/10/08
en
00:06:28
Customer Service Week?
CX RIOT RADIO ·
2021/10/08
en
00:04:17
Espresso Shot- DFU or Bad GUI?
CX RIOT RADIO ·
2021/10/08
en
00:11:14
Interview with John Akhoian, CEO of Rooter Hero Plumbing
CX RIOT RADIO ·
2021/10/07
en
00:04:24
Espresso Shot- Helping Each Other Out
CX RIOT RADIO ·
2021/10/07
en
00:04:05
Espresso Shot- Keep it Simple 2
CX RIOT RADIO ·
2021/10/06
en
00:19:57
Coffee With Dave- Culture Revolution
CX RIOT RADIO ·
2021/10/06
en
00:03:48
Espresso Shot- The Power of OTTER
CX RIOT RADIO ·
2021/10/05
en
283 results

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