x

75% of people globally want unbiased news (Pew Research) but are concerned they're not getting that.

Get balanced coverage with Symby. See how stories are covered across diverse outlets and spot when one side covers a story the other skips.

PODCAST

UNSCRIPTED

Future of Field Service

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and

business management

All Episodes

00:51:12

A CMO’s View on Mastering Service Marketing

UNSCRIPTED ·

2021/03/31

Sarah talks with Jennifer Deutsch, CMO of Park Place Technologies, about the musts and must nots of marketing service.

en

00:44:43

Panasonic Sets its Sights on Service

UNSCRIPTED ·

2021/03/24

Karl Lowe, Head of Panasonic European Service at Panasonic Heating & Cooling Solutions Europe, joins to talk with Sarah about the company’s strategic objectives around service, incorporation of remote assistance, and customer focus.

en

00:42:44

Pivot to Win: Tackling Challenges to Embrace Change

UNSCRIPTED ·

2021/03/17

Sarah welcomes Jordan Babineaux, former NFL player turned entrepreneur and business coach, voice of the Seattle Seahawks, and author of new book PIVOT TO WIN.

en

00:55:39

Dot Mynahan of Otis Elevator on IWD 2021

UNSCRIPTED ·

2021/03/10

Dot Mynahan, Executive Director, Field Operations for Otis Americas talks with Sarah about her 30-year history in field service, how Otis is working to mentor and advance women leaders, and how she’s chosen to challenge.

en

00:41:41

Using Data to Drive Your Services-Led Business Model

UNSCRIPTED ·

2021/03/03

Dr. Andreas Schroeder, Reader for Information System at Aston University and Digital Lead for the Advanced Services Group Joins Sarah to discuss what it takes to succeed in delivering data-led services and to offer his advice on the best approach for monetization of data.

en

00:26:51

The 5 Most Common Servitization Fumbles

UNSCRIPTED ·

2021/02/24

Building off of the creation of recent special report The Service Centricity Playbook: 7 Phases of Morphing from Product Provider to Trusted Advisor, Sarah and Hilbrand Rustema, Founder and Managing Director of Noventum, discuss the five most common areas where companies go wrong on the Servitization journey.

en

00:50:51

Where Does Service Fit in Your Organizational Structure?

UNSCRIPTED ·

2021/02/17

Madhu Karnani Oza, Director, Customer and Technical Services Asia Pacific at Abbott, talks with Sarah about some of the key considerations around where to place the service function within your organizational structure to achieve the greatest success if you’re looking to evolve, advance, and progress your service focus and revenues.

en

00:34:39

Icelandair Explores Predictive Maintenance

UNSCRIPTED ·

2021/02/10

Lilja Scheel Birgisdóttir, Reliability Engineer at Icelandair, talks with Sarah about the immense complexities and interdependencies of airline operations and the role predictive maintenance will play in the airline’s future.

en

00:42:03

Jotun’s Keys to Digital Transformation Success

UNSCRIPTED ·

2021/02/03

Trond Aune, Global ERP Manager and Henning Haugen, Group Technical Manager – Maintenance, both at Jotun, join Sarah to discuss the role of company culture in innovation, how a single source of truth was an imperative foundation for Digital Transformation, and how they’re building on success with the move to predictive maintenance.

en

00:44:37

Lessons Learned in Global Service Transformation

UNSCRIPTED ·

2021/01/27

Emilie Giraudet, formerly the Head Of Customer Service Business Support & Sales Steering at GEA Group, shares with Sarah her hard-won and valuable insights from more than a decade of work transforming global service at GEA. Insights include practical advice for how to influence and align key stakeholders, how to set a solid technological foundation, and three keys to successful change management.

en

00:35:48

The Business Model Blueprint for Successful...

UNSCRIPTED ·

2021/01/20

Tim Baines, Professor of Operations Strategy at Aston Business School and Executive Director of the Advanced Services Group, makes his third appearance on the podcast sharing with Sarah insights into one of the most-discussed aspects of servitization: how to create revenue.

en

00:48:03

Sysmex’ Tips for Effective Onboarding, Training &...

UNSCRIPTED ·

2021/01/13

Sarah welcomes Bobby Lincoln, Supervisor of Customer Care Onboarding at Sysmex America, to discuss how to make onboarding personal – particularly in our now virtual world, how to train without creating overwhelm, and how to retain field service talent by offering career progression paths.

en

00:42:34

Top 10 of 2020 Part 2

UNSCRIPTED ·

2021/01/06

Here's the second half of our New Year's two-parter. To celebrate the end of a unique and challenging year, Sarah is joined by podcast producer and fellow website contributor Tom Paquin to discuss their favorite conversations and lessons from the past year. Guests include: Linda Tucci, Global Sr. Director of the Technical Solutions Center of Ortho Clinical Reeve Bunn, President of DSL Klaus Glatz, Chief Digital Officer of ANDRITZ Sonya Lacore, VP of Infight Operations of Southwest Airlines

en

00:36:05

Top 10 of 2020 Part 1

UNSCRIPTED ·

2020/12/30

To celebrate the end of a unique and challenging year, Sarah is joined by podcast producer and fellow website contributor Tom Paquin to discuss their favorite conversations and lessons from the past year. Guests include: Jamie Beck, Sr. VP of Field Operations at Peloton Roel Rentmeesters, Director of Global Customer Service at Munters Sae Kwon, VP of Customer Experience at Cisco Henrietta Haavisto, Head of Service Transformation Change Management at KONE Tim Baines of Aston’s Advanced

en

00:05:06

Spreading Holiday Cheer

UNSCRIPTED ·

2020/12/23

In honor of the Christmas holiday, Sarah features two very special guests on this week’s podcast – her sons Evan (5) and Ellis (4).

en

00:49:58

Schneider Electric on The Move to Delivering Outcomes

UNSCRIPTED ·

2020/12/16

Jerome Soltani, Sr. VP of U.S. Services and Alex Gershman, Director of Strategy, Services and Solutions both at Schneider Electric join Sarah to discuss the inflection point service is at, the excitement that holds, and the challenges organizations face in bringing outcomes-based service potential to fruition.

en

00:49:17

Tim Baines of Aston Business School’s 2021...

UNSCRIPTED ·

2020/12/09

Sarah welcomes back Tim Baines, Professor of Operations Strategy at Aston Business School and Executive Director of the Advanced Services Group to share his insight on what businesses can expect as it relates to the Servitization journey in 2021.

en

00:41:54

Breaking Away from Break-Fix Service

UNSCRIPTED ·

2020/12/02

Sarah talks with Brad Resler, President and COO of Brady Services and Roger O’Connor, EVP of Aftermarket Operations at Gosiger about the migration to more proactive and outcomes-based service.

en

00:12:53

Leadership Lessons of 2020

UNSCRIPTED ·

2020/11/25

In this week’s mashup, we revisit some of the lessons guests have learned leading in such a tumultuous year as 2020.

en

00:48:32

4 Keys to Recruiting Success at Tetra Pak (And How...

UNSCRIPTED ·

2020/11/18

Bonnie Anderson, Global Manager of Talent Acquisition and Future Talent at Tetra Pak shares insight with Sarah on how the service world needs to evolve hiring at the strategic and practical levels as well as discusses how COVID has changed the game when it comes to recruiting and hiring.

en

366 results

Similar Podcasts

TaxTalent.com The Golden Rule Podcast

Adam Golden

TaxTalent.com Podcast

Tony Santiago

Handelsblatt Crime - spannende Streitfälle der deutschen Wirtschaft

Ina Karabasz, Solveig Gode, Sönke Iwersen

Deffner und Zschäpitz – Der Wirtschafts-Talk von WELT

WELT

Black Box - La scatola nera della finanza

Guido Brera e Gian Luca Comandini -...