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PODCAST

Service Management Leadership Podcast

Service Management Leadership Podcast

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Tuesday: David Cannon, PeopleCert ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics ■ Friday: Rina Rhambhatt-Barot - Variety of

technology

All Episodes

02:52:34

Global ITAM Summit - All Six Sessions

Service Management Leadership Podcast ·

2024/05/02

Thank you for listening to the Global ITAM Summit. Each of these presentations will re-air in the coming weeks.Make sure that you show your support for these outstanding guests willing to share their expertise.

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00:11:00

Ep 13 - Cultural Factors and Collaboration

Service Management Leadership Podcast ·

2024/05/01

In this episode, kengon talks about some recent events and readings which address the impact of cultural factors on how team members collaborate. It has the benefit of being slightly shorter than the usual episode!

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00:04:24

Service Management Leadership - Striking The Balance

Service Management Leadership Podcast ·

2024/04/29

A brief discussion about metrics and measures Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He

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00:04:29

Service Management Leadership - Guest Host Luigi...

Service Management Leadership Podcast ·

2024/04/26

Luigi Ferri takes the mic to talk about Advanced Persistent Threats in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership,

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00:04:33

Service Management Leadership - Brooks Law

Service Management Leadership Podcast ·

2024/04/25

A brief discussion about Brooks Law and its impact on IT Asset Management https://www.linkedin.com/events/globalitamsummit7178801112748105730/comments/ Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).

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00:22:39

Ep. 12 - SFIA, Part 2

Service Management Leadership Podcast ·

2024/04/24

In this episode, kengon continues the conversation with John Kleist on how SFIA can provide value to organizations, hiring managers, and individual practitioners.

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00:05:28

Service Management Leadership - The Impact of AI, Part 3

Service Management Leadership Podcast ·

2024/04/22

A brief discussion about artificial intelligence governance Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the

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00:04:20

Service Management Leadership - Guest Host Luigi...

Service Management Leadership Podcast ·

2024/04/19

Luigi Ferri takes the mic to talk about Anomaly Detection versus Behavior Detection in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service

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00:04:59

Service Management Leadership - Hardware Asset...

Service Management Leadership Podcast ·

2024/04/18

A brief discussion about HAMhttps://www.linkedin.com/events/globalitamsummit7178801112748105730/comments/ Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).

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00:19:00

Episode 11 - SFIA, Part 1

Service Management Leadership Podcast ·

2024/04/17

In this Episode, kengon starts a discussion with John Kleist around the value of SFIA (Skills Framework for the Information Age) to organizations, managers, and employees alike

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00:04:39

Service Management Leadership - The Impact of AI, Part 2

Service Management Leadership Podcast ·

2024/04/15

A brief discussion about artificial intelligenceEach week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions

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00:03:58

Service Management Leadership - Guest Host Luigi...

Service Management Leadership Podcast ·

2024/04/12

Luigi Ferri takes the mic to talk about Active Attack in this Service Management Leadership Podcast episode.Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT

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00:04:44

Service Management Leadership - Technology Capabilities

Service Management Leadership Podcast ·

2024/04/11

A brief discussion about the compounding nature of technology https://www.linkedin.com/events/globalitamsummit7178801112748105730/comments/ Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).

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00:17:33

Episode 10 - Design Thinking

Service Management Leadership Podcast ·

2024/04/10

In this episode, kengon invites Mart Rovers back for a conversation around his work with Design Thinking in the context of organizations

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00:14:54

Value Streams - change the way you manage major...

Service Management Leadership Podcast ·

2024/04/09

Malek Haddad and David Cannon talk about how using the concept of Value Streams in ITIL 4 could make a significant difference in the effective management of major incidents - not just for IT!

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00:06:03

Service Management Leadership - The Impact of AI

Service Management Leadership Podcast ·

2024/04/08

A brief discussion about artificial intelligence Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions

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00:03:55

Service Management Leadership - Guest Host Luigi...

Service Management Leadership Podcast ·

2024/04/05

Luigi Ferri takes the mic to talk about Access Control Policy in this Service Management Leadership Podcast episode.Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT

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00:04:15

Service Management Leadership - Conformance

Service Management Leadership Podcast ·

2024/04/04

A brief discussion about the conformance of shoes https://www.linkedin.com/events/globalitamsummit7178801112748105730/comments/ Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).

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00:26:50

Episode 09 - "You Are What You Eat..."

Service Management Leadership Podcast ·

2024/04/03

In this Episode, kengon walks through some basic aspects of training and development: Common reasons why to NOT engage in training and development How to build a list of meaningful resources A strategy for how to move forward powerfully

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00:10:59

ITIL 4: Value Streams and Change Enablement

Service Management Leadership Podcast ·

2024/04/02

David Cannon and Malek Haddad discuss how understanding value streams helps to manage IT changes more effectively

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1,102 results

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