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PODCAST

VUX World

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.“One of the most consistently insightful and deeply respected podcasts in

technology design

All Episodes

53:40

Alexa, the origin story with Jeff Adams

VUX World ·

2019/10/28

Jeff Adams was the founding manager of the Alexa speech group; the team that made Alexa listen and talk. Jeff joins us to share the origin story of Alexa: where it come from and how it was created, and why the device was called 'Echo'.Jeff also explains the details behind the three core parts of speech recognition: lexicons, acoustic modelling and language modelling, how the Doppler became the Echo and about his company Cobalt

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12:00

MUXL Meetup: Market adoption and user behaviour

VUX World ·

2019/10/25

Kane hosted the MUXL: Voice innovation 2019 Meetup on October 24th 2019 at Amazon HQ, and this is the opening talk. It covers the most recent smart speaker adoption rates for the UK, debates the 'voice first winter' and shares some recent behavioural trends from Code Computer Love.LinksGartner AI hype cycle, July 2019UK Smart speaker adoption stats from Voicebot.aiChinese smart speaker adoption, CanalysCode computer love UK smart speaker usage Survey, October 2019 Hosted on Acast. See

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59:28

///addresses.broken.help with Josh Wigmore

VUX World ·

2019/09/23

Communicating address information to voice assistants is hard. Josh Wigmore, Head of Product, joins us to share how What 3 Words are making this possible.Win a ticket to All About Voice 2019All About Voice is the biggest and best voice conference in Europe. It's in Muchich on October 11th and feature talks from Amazon, Google and plenty more. Plus, yours truly is hosting the event.Win a free ticket by sending a tweet using#aav19 and tell us your best voice experience of 2019.In this episodeJosh

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20:07

Introducing the VTA: Voice-to-Action

VUX World ·

2019/09/19

Proposing a new term for the voice first industry to consider: VTA - Voice-to-Action. It's the same as a call to action, only it's exclusive to voice first platforms and interfaces and relies on the call to action and the response being given and responded to on the voice first interface.In this video, we walk through a definition of VTA, as well as provide some examples of where Voice-to-Action is being used. We also walk through some of the other terms that have been created as the voice first

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52:57

From copywriter to conversational designer with...

VUX World ·

2019/09/16

Claire Medcalf, Lead Creative at Rehab Agency, joins us to share her learnings on moving from a copywriter to a conversation designer and how you can do the same.Presented by BotmockBotMock is a purpose-built conversational design tool that'll have you rapidly prototyping and testing in no time.Check it outfor freeBecome an expert conversation designer with the...The Conversational Academy is THE course that'll teach you the ins and outs of conversation design. Prepare yourself for the UX role of

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16:32

It's our job

VUX World ·

2019/09/11

Is it down to Amazon to help you get your Alexa Skill discovered? Is it up to Google to send Google Assistant traffic your way? Or is it up to you, the developer or brand, to promote your wares and drive traffic yourself?Discoverability is widely touted as one of the key challenges in the rise of voice adoption and usage. But what if it's actually something else?What if, the key to unlocking the VUI is psychological? What if it's about changing our habitual usage of our phone? And, if so, is that

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42:50

Conversational AI for customer care with Guillaume...

VUX World ·

2019/09/09

Mindsay CEO, Guillaume Laporte joins us to share how you can use conversational AI to improve and scale your customer care and support.Win free tickets to All About Voice 2019All About Voice is Europe's biggest and best voice event, and the team at169 Labs are offering two free tickets to VUX World listeners!To be in with a chance of winning one of two free tickets to the event in Munich on October 11th, all you need to do is:Send a tweet using#AAV19 and tell usyour favourite voice experience of

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58:31

Bringing vCommerce to the web with Mike Page

VUX World ·

2019/09/02

Mike Page, CEO and Co-founder Phebi, joins us to discuss voicifying the web and collapsing the path to purchase.Presented by BotmockIf you're using things like Lucid Charts and Microsoft Visio to design your conversational experiences in, you should check outBotMock. Those tools are business process mapping tools, are limited and will disrupt your rapid prototyping capability.BotMock is a purpose-built conversational design tool that'll have you rapidly prototyping and testing in no time.Check it

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58:43

Voice and the TV with TiVo's Charles Dawes and...

VUX World ·

2019/07/10

Dustin and Kane speak with Charles Dawes and Patrick Byrden of TiVo about how they're helping users discover content through the power of voice, and the future of TV.Presented byIf you're using things like Lucid Charts and Microsoft Visio to design your conversational experiences in, you should check outBotMock. Those tools are business process mapping tools, are limited and will disrupt your rapid prototyping capability.BotMockis a purpose-built conversational design tool that'll have you rapidly

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47:53

Multi-channel conversational strategies with Nico Acosta

VUX World ·

2019/06/18

This week, Dustin and Kane chat with Nico Acosta, Director of Product and Engineering at Twilio, about how companies are approaching multi-channel conversational strategies.Presented byIf you're using things like Lucid Charts and Microsoft Visio to design your conversational experiences in, you should check outBotMock. Those tools are business process mapping tools, are limited and will disrupt your rapid prototyping capability.BotMock is a purpose-built conversational design tool that'll have you

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54:09

The Rundown 006: WWDC, Siri, reMARS, Alexa and the...

VUX World ·

2019/06/15

In this episode, we discuss the Siri announcements from WWDC19, the Alexa announcements from reMARS and the Future of Voice Commerce report.WWDC AnnouncementsAlexa ConversationsAlexa Cross-Skill ScenariosThe Future of Voice Commerce report Hosted on Acast. See acast.com/privacy for more information.

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14:36

How voice will change the way we shop

VUX World ·

2019/06/13

After being published in the Harvard Business Review with the article, How voice could change the way we shop, Kane gives a high level overview of the piece in a presentation to those who attended the General Assembly event, Voice Commerce: the future of shopping? Hosted on Acast. See acast.com/privacy for more information.

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56:12

The Rundown 005: Google Assistant ups its game

VUX World ·

2019/06/04

What we discuss in this episodeMeet the expert: voice search and discovery with Dustin Coates:LondonSan FranciscoSeattleGoogle Assistant:What's new with Google Assistant? Announcements from I/O19Google Assistant passes 1m actionsAbout the interactive canvasHow to templates for Google AssistantSchema mark up for how to tutorialsSchema mark up for FAQsApp actions for Google AssistantGoogle Assistant for smart homeMini appsGoogle Pixel 3a and 3aXLEverything elseMicrosoft's voice report 2019Delete Alexa

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1:19:52

Voice strategy advice with Amazon Alexa Chief...

VUX World ·

2019/05/30

We're honoured to be joined by Amazon Alexa Chief Evangelist, Dave Isbitski, to discuss the conversations that he's having at C-Suite level about how brands should be approaching voice and where it's all heading.Become an expert conversation designerThe Conversational Academy is a fantastic online course that'll teach you the ins and outs of conversation design. Prepare yourself for the UX role of the future and enrol on the course today. VUX World listeners will save $100 when you enrol

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58:38

Connecting the Dots with Ruby Steel and Will Merrill

VUX World ·

2019/05/24

This week, we're finding out how Ruby Steel and Will Merrill made Alexa more accessible for Susan as part of BBC 2's Big Life Fix.Become an expert conversation designerThe Conversational Academy is a fantastic online course that'll teach you the ins and outs of conversation design. Prepare yourself for the UX role of the future and enrol on the course today. VUX World listeners will save $100 when you enrol atconversationalacademy.com.In this episodeVoice first devices such as smart speakers are

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1:09:21

Voice first sneaker drop with Nike and bridging the...

VUX World ·

2019/05/17

Become an expert conversation designerThe Conversational Academy is a fantastic online course that'll teach you the ins and outs of conversation design. Prepare yourself for the UX role of the future and enrol on the course today. VUX World listeners will save $100 when you enrol atconversationalacademy.com.In this episodeIn part 2 of RAIN week, we're joined by Nick Rovisa, Director, Business Development, and Matt Lang, Strategy Director. The guys share their learnings on the voice industry,

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1:07:05

How we approach voice with Fortune 100 companies and...

VUX World ·

2019/05/13

The Conversational Academy is a fantastic online course that'll teach you the ins and outs of conversation design. Prepare yourself for the UX role of the future and enrol on the course today. VUX World listeners will save $100 when you enrol atconversationalacademy.com.Welcome to RAIN weekThis week is RAIN week. We've got two huge episodes featuring the industry-leading and ground-breakingRAIN Agency.RAIN are a dedicated voice agency and have worked with 23 of the Fortune 100 companies on voice

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57:18

Twilio Autopilot and building trust through dialogue...

VUX World ·

2019/05/01

Kane Simms and Dustin Coates are joined by Elaine Lee, Principal Product Designer at Twilio, to discuss the ins and outs of Twilio's Autopilot bot builder and how you can build trust with users through dialogue design.Voice-Connected Home 2019, Cologne, GermanyThe Voice-Connected Home 2019 conference dives into all this and more with an incredible line up of speakers from brands like Amazon Alexa, Google, Samsung, Microsoft, BBC, BMW, Vodaphone and plenty more.Save 30% on tickets with promo code

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58:49

Can design solve the biggest challenges in voice?...

VUX World ·

2019/04/25

Why do all skills start with 'Welcome to xyz'? Is an 'assistant' the right mental model for voice experiences? Mark Webster of Adobe XD joins us to tackle some of the biggest challenges in voice and discusses how design can play a role in solving them.Voice-Connected Home conference in Cologne, Germany on May 7th-8th. Save 30% on tickets with promo code VuxVoice.Learn the art of conversation design with the Conversational Academy online course.Take some time out with the Moment PebbleAbout Mark

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1:01:57

How to use sonic branding in voice with Eric Seay

VUX World ·

2019/04/17

This week, we're digging deep into how to craft compelling audio experiences in your voice app by using sonic branding and sound design, withAudio UXCo-Founder and CMO, Eric Seay.In this episode: sonic brandingWe're advancing the conversation we had with Joel Beckerman of Man Made Music onscoring voice experiences, and get into specifics of how to make your VUX sound better with a combination of sonic branding and sound design.We discuss:The resurgence of audioWhy is sonic branding and sound design

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