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PODCAST

VUX World

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.“One of the most consistently insightful and deeply respected podcasts in

technology design

All Episodes

54:57

User research the NPR way with Ha-Hoa Hamano

VUX World ·

2019/12/23

How do NPR approach designing voice applications? And how do they engage users to make sure that they're designing the right things for the right people, Ha-Hoa Homano, Sr. Product Manager, Emerging Platforms at NPR joins us to share all.LinksRead more at npr.designLearn with npr.codesFollow Ha-Hoa on TwitterAudio player functionality suggestion on Alexa.uservoice.com (still pending) Hosted on Acast. See acast.com/privacy for more information.

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52:38

Accessibility is usability with Sierra Fontana and...

VUX World ·

2019/12/16

Sierra Fontana and Carissa Merrill are working hard to make the US Bank's voice services accessible to all. They join us on this episode to share how they're approaching accessibility for voice and why it's so important to prioritise accessibility early.Presented by the Conversational Academy.Save 10% on the world's no.1 online conversation design course.LinksWCAG guidelinesAll about VoiceItt with Sara SmolleyJoin Carissa Merrill and Sierra Fontana on LinkedIn Hosted on Acast. See acast.com/privacy

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25:33

Live from Mobile UX London: Designing for voice panel

VUX World ·

2019/12/13

Facilitating a panel discussion on voice design with Ben Sauer of Babylon Health, Charlie Cadbury of Say it Now, Jen Heap of Vixen Labs, Rozzi Meredith of Voxly and Quirine van Walt Meijer of Microsoft. Hosted on Acast. See acast.com/privacy for more information.

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34:16

Alliveiating lonliness with Adam Greenwood

VUX World ·

2019/12/10

Adam Greenwood is the CEO of the human tech agency, Greenwood Campbell. Last year, Adam and his team trialled placing voice assistants in residential homes in the UK to see whether voice assistants can help alleviate loneliness for senior citizens.We discuss the project and the results, as well as get Adam's take on the current state of voice and what he'd like to see in 2020.Presented by the Conversational Academy. Save 10% on the world's no.1 online conversation design course.This episode was

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32:38

Voice and mobile: stop getting it confused. Live from...

VUX World ·

2019/11/21

Taken from Kane's talk at the Bots, AI and Voice meet-up in London on 20 November 2019.The meet-up was ran by Roy Murphy of Synthetic. Check out the meet-up page for info on the next meet-up.Connect with me on LinkedIn to watch all future talks live, including the panel discussion on voice design at MUXL2019. Hosted on Acast. See acast.com/privacy for more information.

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15:42

Are you using all the tools?

VUX World ·

2019/11/15

This episode is a bonus episode looking at this week's discussions on LinkedIn. We complain about discoverability and retention, but who's actually doing anything about it? Are you putting the budget required behind getting your apps used and are you utilising the tools available to you to retain users? More importantly, are you creating the right thing for the right person in the first place?Join the discussion next week Hosted on Acast. See acast.com/privacy for more information.

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54:09

Discussing discoverability with Braden Ream

VUX World ·

2019/11/12

Is discoverability of Alexa skills, Google Assistant actions and other voice applications the duty of the platforms i.e. Amazon and Google, or is it the duty of the brand or developer creating them? We discuss this, as well as discoverability challenges within voice applications with Voiceflow co-founder, Braden Ream.LinksSave 10% on the Conversational Academy online conversation design courseTry out VoiceFlowFollow Braden Ream on TwitterJoin the VoiceFlow Facebook community Hosted on Acast. See

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53:40

Alexa, the origin story with Jeff Adams

VUX World ·

2019/10/28

Jeff Adams was the founding manager of the Alexa speech group; the team that made Alexa listen and talk. Jeff joins us to share the origin story of Alexa: where it come from and how it was created, and why the device was called 'Echo'.Jeff also explains the details behind the three core parts of speech recognition: lexicons, acoustic modelling and language modelling, how the Doppler became the Echo and about his company Cobalt

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12:00

MUXL Meetup: Market adoption and user behaviour

VUX World ·

2019/10/25

Kane hosted the MUXL: Voice innovation 2019 Meetup on October 24th 2019 at Amazon HQ, and this is the opening talk. It covers the most recent smart speaker adoption rates for the UK, debates the 'voice first winter' and shares some recent behavioural trends from Code Computer Love.LinksGartner AI hype cycle, July 2019UK Smart speaker adoption stats from Voicebot.aiChinese smart speaker adoption, CanalysCode computer love UK smart speaker usage Survey, October 2019 Hosted on Acast. See

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59:28

///addresses.broken.help with Josh Wigmore

VUX World ·

2019/09/23

Communicating address information to voice assistants is hard. Josh Wigmore, Head of Product, joins us to share how What 3 Words are making this possible.Win a ticket to All About Voice 2019All About Voice is the biggest and best voice conference in Europe. It's in Muchich on October 11th and feature talks from Amazon, Google and plenty more. Plus, yours truly is hosting the event.Win a free ticket by sending a tweet using#aav19 and tell us your best voice experience of 2019.In this episodeJosh

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20:07

Introducing the VTA: Voice-to-Action

VUX World ·

2019/09/19

Proposing a new term for the voice first industry to consider: VTA - Voice-to-Action. It's the same as a call to action, only it's exclusive to voice first platforms and interfaces and relies on the call to action and the response being given and responded to on the voice first interface.In this video, we walk through a definition of VTA, as well as provide some examples of where Voice-to-Action is being used. We also walk through some of the other terms that have been created as the voice first

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52:57

From copywriter to conversational designer with...

VUX World ·

2019/09/16

Claire Medcalf, Lead Creative at Rehab Agency, joins us to share her learnings on moving from a copywriter to a conversation designer and how you can do the same.Presented by BotmockBotMock is a purpose-built conversational design tool that'll have you rapidly prototyping and testing in no time.Check it outfor freeBecome an expert conversation designer with the...The Conversational Academy is THE course that'll teach you the ins and outs of conversation design. Prepare yourself for the UX role of

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16:32

It's our job

VUX World ·

2019/09/11

Is it down to Amazon to help you get your Alexa Skill discovered? Is it up to Google to send Google Assistant traffic your way? Or is it up to you, the developer or brand, to promote your wares and drive traffic yourself?Discoverability is widely touted as one of the key challenges in the rise of voice adoption and usage. But what if it's actually something else?What if, the key to unlocking the VUI is psychological? What if it's about changing our habitual usage of our phone? And, if so, is that

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42:50

Conversational AI for customer care with Guillaume...

VUX World ·

2019/09/09

Mindsay CEO, Guillaume Laporte joins us to share how you can use conversational AI to improve and scale your customer care and support.Win free tickets to All About Voice 2019All About Voice is Europe's biggest and best voice event, and the team at169 Labs are offering two free tickets to VUX World listeners!To be in with a chance of winning one of two free tickets to the event in Munich on October 11th, all you need to do is:Send a tweet using#AAV19 and tell usyour favourite voice experience of

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58:31

Bringing vCommerce to the web with Mike Page

VUX World ·

2019/09/02

Mike Page, CEO and Co-founder Phebi, joins us to discuss voicifying the web and collapsing the path to purchase.Presented by BotmockIf you're using things like Lucid Charts and Microsoft Visio to design your conversational experiences in, you should check outBotMock. Those tools are business process mapping tools, are limited and will disrupt your rapid prototyping capability.BotMock is a purpose-built conversational design tool that'll have you rapidly prototyping and testing in no time.Check it

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58:43

Voice and the TV with TiVo's Charles Dawes and...

VUX World ·

2019/07/10

Dustin and Kane speak with Charles Dawes and Patrick Byrden of TiVo about how they're helping users discover content through the power of voice, and the future of TV.Presented byIf you're using things like Lucid Charts and Microsoft Visio to design your conversational experiences in, you should check outBotMock. Those tools are business process mapping tools, are limited and will disrupt your rapid prototyping capability.BotMockis a purpose-built conversational design tool that'll have you rapidly

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47:53

Multi-channel conversational strategies with Nico Acosta

VUX World ·

2019/06/18

This week, Dustin and Kane chat with Nico Acosta, Director of Product and Engineering at Twilio, about how companies are approaching multi-channel conversational strategies.Presented byIf you're using things like Lucid Charts and Microsoft Visio to design your conversational experiences in, you should check outBotMock. Those tools are business process mapping tools, are limited and will disrupt your rapid prototyping capability.BotMock is a purpose-built conversational design tool that'll have you

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54:09

The Rundown 006: WWDC, Siri, reMARS, Alexa and the...

VUX World ·

2019/06/15

In this episode, we discuss the Siri announcements from WWDC19, the Alexa announcements from reMARS and the Future of Voice Commerce report.WWDC AnnouncementsAlexa ConversationsAlexa Cross-Skill ScenariosThe Future of Voice Commerce report Hosted on Acast. See acast.com/privacy for more information.

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14:36

How voice will change the way we shop

VUX World ·

2019/06/13

After being published in the Harvard Business Review with the article, How voice could change the way we shop, Kane gives a high level overview of the piece in a presentation to those who attended the General Assembly event, Voice Commerce: the future of shopping? Hosted on Acast. See acast.com/privacy for more information.

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56:12

The Rundown 005: Google Assistant ups its game

VUX World ·

2019/06/04

What we discuss in this episodeMeet the expert: voice search and discovery with Dustin Coates:LondonSan FranciscoSeattleGoogle Assistant:What's new with Google Assistant? Announcements from I/O19Google Assistant passes 1m actionsAbout the interactive canvasHow to templates for Google AssistantSchema mark up for how to tutorialsSchema mark up for FAQsApp actions for Google AssistantGoogle Assistant for smart homeMini appsGoogle Pixel 3a and 3aXLEverything elseMicrosoft's voice report 2019Delete Alexa

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