PODCAST
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
All Episodes
04:35
Human Experience in A Technological World
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03:53
Customer Segments or Customer Need States?
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04:53
Trusting Your People and Superpowering Your Customer...
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05:41
Legendary Brand: What’s Your Story?
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04:39
Cutting-edge Service Technology Blended with a Human...
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05:06
Soaring Through Future-Focused | Optimal Customer...
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03:59
The Agility of Ownership – Lessons from South African...
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04:34
Customer Experience Lessons from Informal Townships...
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05:01
Customer Experience Lessons from the African Bush
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03:52
Extending Kindness for Generations to Come
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04:13
Your Customer is Flawed but So Are YOU | The Gentle...
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04:47
It’s Alphabet Soup Time | Drive EQ to Improve CX & ROE
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04:16
Not All Customer Moments Are Created Equal | Building...
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03:40
Long ago in a galaxy far, far away... | Small-Town...
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04:24
The Bar is High – Are you Letting your Products and...
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05:13
When the Customer Experience Goes Awry...
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03:54
For the Love of Mike (and all the others you serve) –...
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04:52
Rolling through the Highs and Lows | Where will your...
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04:16
5 Things Not To Do in Your Journey to Customer...
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03:12
Your Customer Journey Map is Probably Not Enough
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