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PODCAST

UNSCRIPTED

Future of Field Service

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and

business management

All Episodes

00:39:06

New Metrics for a New World of Service Delivery

UNSCRIPTED ·

2020/09/09

Bill Pollock, President and Principal Consulting Analyst at Strategies for Growth, weighs in on how he feels organizations need to evolve how they measure progress and success in today’s service landscape.

en

00:35:00

3 Pillars of Redefining Service Delivery

UNSCRIPTED ·

2020/09/02

Brad Resler, President and COO at Brady Services Inc., talks with Sarah about three pillars Brad feels are critical to service transformation success.

en

00:31:51

Peloton Invests in Field Service as a Strategic...

UNSCRIPTED ·

2020/08/26

Jamie Beck, VP of Field Operations at Peloton, joins Sarah to discuss the company’s perception of service as a strategic differentiator and how field operations is being used to deliver a first-class customer experience.

en

00:22:54

Evaluating Today’s Wearable Technology Options

UNSCRIPTED ·

2020/08/19

Sarah welcomes back to the podcast Roel Rentmeesters, Director of Global Customer Service at Munters, to discuss the company’s evaluation and addition of smart glasses to its merged-reality solution.

en

00:30:13

Sub-Zero On the Criticality of Effective Training for...

UNSCRIPTED ·

2020/08/12

Tyler Verri, Customer Service Manager - Training and Installation Strategy at Sub-Zero Group, Inc., talks with Sarah about the crucial role training plays in ensuring a positive customer experience – particularly as Sub-Zero relies on third-party providers for service.

en

00:47:02

Tim Baines of Aston Business School on Advanced...

UNSCRIPTED ·

2020/08/05

Tim Baines, Professor of Operations Strategy & Executive Director of the Advanced Services Group at Aston Business School, joins Sarah for an engaging deep dive into the forces driving businesses on the journey to Servitization and outcomes-based service and the framework his group has created to help guide organizations through that journey.

en

00:29:11

Darren Roos on the 2020 Gartner Magic Quadrant for...

UNSCRIPTED ·

2020/07/29

IFS CEO Darren Roos talks with Sarah about key themes from the 2020 Gartner Magic Quadrant for Field Service Management, what he believes is most critical for technology providers to offer service organizations, and how he as a leader has managed change at IFS.

en

00:48:15

Mita Mallick of Unilever on Having Courageous...

UNSCRIPTED ·

2020/07/22

Mita Mallick, Head of Diversity and Inclusion and Cross-Cultural Marketing at Unilever, has an important discussion with Sarah about how to tackle courageous conversations on race, how to be an ally in both professional and personal settings, and how to foster greater diversity and inclusion.

en

00:23:25

Ricoh’s Centralized Services Strategy

UNSCRIPTED ·

2020/07/15

Sarah talks with Dr. Marlene Kolodziej, Vice President of Centralized Services at RICOH USA, Inc. about the company’s creation of a centralized services division, the journey from product to services provider, and her experiences leading virtually.

en

00:41:46

5 Ways COVID Has Brought Clarity to Our Business

UNSCRIPTED ·

2020/07/08

Rodger Smelcer, Vice President/Owner of United Service Technologies discusses with Sarah five ways that COVID-19 has brought clarity to his business and what changes he’s made as a result.

en

00:42:20

A Real-World Look at What Slows Servitization Progress

UNSCRIPTED ·

2020/07/01

Greg Parker, who has 20+ years of experience with brands like Hussmann, Trane, and Thermo King, shares some real-world insight into some of the common challenges that slow Servitization progress within organizations.

en

00:46:31

DSL: How COVID-19 Has Accelerated Our Pace of Change

UNSCRIPTED ·

2020/06/24

Reeve Bunn, President of DSL, talks with Sarah about how COVID-19 has accelerated the company’s pace of change, how he promotes an innovative culture within the 104-year old company, and how he stays focused both personally and as a leader on what’s most important.

en

00:41:00

National Grid Prepares for COVID-19 Recovery

UNSCRIPTED ·

2020/06/17

Reihaneh Irani-Famili, VP of Business Readiness, National Grid talks with Sarah about lessons learned in virtual leadership, how National Grid is preparing for COVID-19 recovery, and what she thinks our Next Normal will entail.

en

00:31:03

How Park Place Technologies Has Excelled During The...

UNSCRIPTED ·

2020/06/10

Nicola Buckley, EVP, Park Place Technologies, shares with Sarah three tactics that have enabled PPT to not only survive COVID-19 but thrive and grown during the crisis.

en

00:40:53

How Tetra Pak is Preparing for The New Normal

UNSCRIPTED ·

2020/06/03

Sasha Ilyukhin, VP Services and Industry 4.0 at Tetra Pak, talks with Sarah about the lessons Tetra Pak has learned from the COVID-19 crisis and what he thinks the New Normal will hold.

en

00:44:41

The AI-Powered Enterprise

UNSCRIPTED ·

2020/05/27

Seth Earley, CEO & Founder at Earley Information Science and Author of The AI-Powered Enterprise, discusses with Sarah why he feels that AI has failed to deliver on its promise for most businesses and gives insight on what those businesses need to do to better harness its power.

en

00:37:52

ABB Discusses the Idea of Refactoring Field Service

UNSCRIPTED ·

2020/05/20

Kevin Starr, Program Manager Advanced Services - Oil, Gas, and Chemical Division at ABB talks with Sarah about the concept of “refactoring” field service – discussing ways organizations need to evolve to keep pace with change, particularly as we recover from COVID-19.

en

00:26:20

Aberdeen’s Outlook on IoT

UNSCRIPTED ·

2020/05/13

Sarah Gaffney, Market Insight Analyst at Aberdeen, talks with Sarah about what the research firm sees as the latest trends in IoT.

en

00:40:50

Smart Care Discusses 3 Key Pivots of COVID-19

UNSCRIPTED ·

2020/05/06

Gyner Ozgul, Sr. Vice President of Operations at Smart Care Equipment Solutions, talks with Sarah about the key pivots Smart Care has made to weather the storm of COVID-19 and how they’re actively preparing for recovery.

en

00:30:11

AT&T Speaks on The Promise of 5G

UNSCRIPTED ·

2020/04/29

Sarah talks with Jason Inskeep, Director of the 5G Center of Excellence at AT&T, about the value 5G will bring to service organizations, misperceptions about the technology, and the timeline for adoption.

en

357 results

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