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PODCAST

Service Management Leadership Podcast

Service Management Leadership Podcast

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Tuesday: David Cannon, PeopleCert ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics ■ Friday: Rina Rhambhatt-Barot - Variety of

technology

All Episodes

00:06:54

Service Management Leadership - Too Many Outages

Service Management Leadership Podcast ·

2024/04/01

A brief discussion about the recent outages Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is

en-us

00:04:43

Service Management Leadership - Guest Host Luigi...

Service Management Leadership Podcast ·

2024/03/29

Luigi Ferri takes the mic to talk about Exploitation in this Service Management Leadership Podcast episode.Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting

en-us

00:07:17

Service Management Leadership - TCO

Service Management Leadership Podcast ·

2024/03/28

A brief discussion about total cost of ownership Use this link to sign up for the Global ITAM Summit: https://www.linkedin.com/events/globalitamsummit7178801112748105730/comments/ Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website

en-us

00:31:51

Ep 08 - Standards, Frameworks, and Conformance – Oh my!

Service Management Leadership Podcast ·

2024/03/27

In this episode, kengon talks with Mart Rovers of Interprom about the role and relevancy of standards in today's organizations

en-us

00:08:07

Service Management Leadership - The Value Of Expertise

Service Management Leadership Podcast ·

2024/03/25

A brief discussion about expertise Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an

en-us

00:04:46

Service Management Leadership - Guest Host Luigi...

Service Management Leadership Podcast ·

2024/03/22

Luigi Ferri takes the mic to talk about Horizon Scanning in this Service Management Leadership Podcast episode.Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT

en-us

00:05:46

Service Management Leadership - The Changing Locale...

Service Management Leadership Podcast ·

2024/03/21

A brief discussion about transparent metrics Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has

en-us

00:17:00

Ep 07 - Thinking Like An Analyst

Service Management Leadership Podcast ·

2024/03/20

In this episode, kengon will take a slight departure to examine what it means to be an analyst, what it takes to be successful at being one, and offers some tips on how to think about working with analysts from a customer's perspective.

en-us

00:07:10

Service Management Leadership - Your CMDB Needs A...

Service Management Leadership Podcast ·

2024/03/18

A brief discussion about the CMDB Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an

en-us

00:04:01

Service Management Leadership - Guest Host Luigi...

Service Management Leadership Podcast ·

2024/03/15

Luigi Ferri takes the mic to talk about Risk Retention in this Service Management Leadership Podcast episode.Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT

en-us

00:05:52

Service Management Leadership - Transparency

Service Management Leadership Podcast ·

2024/03/14

A brief discussion about transparent metrics Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has

en-us

00:15:57

Improve service mapping with Value Streams

Service Management Leadership Podcast ·

2024/03/13

The ability to map IT services to business activity is a key part of service management - but many organizations struggle to do this. This episode considers how value streams could help to improve service mapping accuracy and use

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00:38:47

Ep 06 - To Train or Not To Train, Part 2

Service Management Leadership Podcast ·

2024/03/13

kengon continues the conversation with Mark Edmead on the state of the training and development market and how people should be thinking about it

en-us

00:08:47

Service Management Leadership - Artificial...

Service Management Leadership Podcast ·

2024/03/11

A brief discussion about AI in ITSMEach week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an

en-us

00:04:22

Service Management Leadership - Guest Host Luigi...

Service Management Leadership Podcast ·

2024/03/08

Luigi Ferri takes the mic to talk about Risk Tolerance Line in this Service Management Leadership Podcast episode.Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT

en-us

00:05:29

Service Management Leadership - Importance of ITAM...

Service Management Leadership Podcast ·

2024/03/07

A brief discussion about the importance of asset management processes and their relative importance Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's

en-us

00:29:24

Ep. 005 - "To Train or Not To Train, Part 1"

Service Management Leadership Podcast ·

2024/03/06

This week we start a two-part discussion on professional training and development with Mark Edmead of MTE Advisors

en-us

00:17:26

David and Malek talk Value Streams

Service Management Leadership Podcast ·

2024/03/04

Value streams are an important part of ITIL 4. What are they, and why are they so important? David Cannon of PeopleCert and Malek Haddad of AHEAD discuss the practical importance of value streams for Service Management

en-us

00:10:20

Service Management Leadership - The AT&T Outage and ITSM

Service Management Leadership Podcast ·

2024/03/04

A brief discussion about the AT&T outage Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He

en-us

00:04:29

Service Management Leadership - Guest Host Luigi...

Service Management Leadership Podcast ·

2024/03/01

Luigi Ferri takes the mic to talk about Risk in this Service Management Leadership Podcast episode.Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm

en-us

1,102 results

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