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PODCAST

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

On The Ticket, you"ll hear Intercom"s Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter🏠 www.intercom.com

technology

All Episodes

00:24:35

Fix My Churn’s Val Geisler on how to supercharge your...

The Ticket: Discover the Future of Customer Service,... ·

2019/10/03

Dee Reddy chats to Val Geisler of FixMyChurn

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00:34:50

Beyond the hype: Practical advice on building a platform

The Ticket: Discover the Future of Customer Service,... ·

2019/09/26

In this compilation episode, we've collated some of the best industry advice on how to build a platform (and whether you even should).

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00:35:48

Close.com's Steli Efti on balancing competition and...

The Ticket: Discover the Future of Customer Service,... ·

2019/09/19

Like a sports franchise, a sales team should be both collaborative and competitive. But how do you build this dream team? That's the focus of Close.com CEO Steli Efti’s new book, The Startup Sales Playbook. He rejoins the podcast this week to share advice on hiring in sales and building a collaborative culture. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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00:27:13

Human-Centered Design Network's Gerry Scullion on...

The Ticket: Discover the Future of Customer Service,... ·

2019/09/12

Gerry Scullion (Human Centred Design Network) joins Dee Reddy (Intercom) to look at human centred design.

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00:28:15

Intercom on Product 5: Rise of the “keyboard-first”...

The Ticket: Discover the Future of Customer Service,... ·

2019/09/05

In the 5th episode of Intercom on Product, Des Traynor and Paul Adams discuss what the sudden rise of a new generation of “keyboard-first” apps that focus on speed says about product design and how products evolve over time.

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00:27:08

Everything we’ve learned about scaling sales

The Ticket: Discover the Future of Customer Service,... ·

2019/08/29

We've raided the vaults of the Inside Intercom podcast to bring you a compilation of everything we've learned about scaling sales

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00:27:42

Intercom’s Jonathon Colman on why content designers...

The Ticket: Discover the Future of Customer Service,... ·

2019/08/22

Senior Design Manager, Jonathon Colman joins Dee Reddy to discuss the evolution of content design and how to structure a team that works

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00:29:42

Lean UX author Jeff Gothelf on why design must have a...

The Ticket: Discover the Future of Customer Service,... ·

2019/08/15

Jeff Gothelf chats to Intercom's Dee Reddy about agile processes, design DNA and enthusiastic skepticism

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00:26:02

Slack’s Lane Collins on radical convenience in the...

The Ticket: Discover the Future of Customer Service,... ·

2019/08/08

Intercom's Kaitlin Petterson chats to Lane Collins (Slack) about radicalising convenience in the customer experience.

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00:32:28

Brex's Michael Tannenbaum on fintech growth strategies

The Ticket: Discover the Future of Customer Service,... ·

2019/08/01

Inside Intercom takes a look at the Brex's growth strategy with Tara Larson (Intercom) and Michael Tannenbaum

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00:32:17

Intercom on Product: The principles behind how we build

The Ticket: Discover the Future of Customer Service,... ·

2019/07/25

Intercom co-founder Des Traynor and Intercom SVP of Product Paul Adams share their latest thoughts on how to build a great product.

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00:26:51

New Relic's Mark Weitzel on creating open developer...

The Ticket: Discover the Future of Customer Service,... ·

2019/07/18

Developing software is a tough, complicated task. But as companies strive to become more agile and innovative, DevOps is gaining an increasingly important seat at the table. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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00:26:32

HubSpot’s Michael Redbord on staying in touch with...

The Ticket: Discover the Future of Customer Service,... ·

2019/07/11

Michael Redbord, General Manager for HubSpot’s Service Hub, sits down with Intercom's Kaitlin Pettersen to discuss how a billion dollar company like Hubspot apply that human touch in every customer support interaction. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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00:31:50

Josh Seiden on why your product team should focus on...

The Ticket: Discover the Future of Customer Service,... ·

2019/07/04

Josh Seiden on why your product team should focus on outcome vs. output

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00:15:00

Intercom on Product: The most valuable meetings for...

The Ticket: Discover the Future of Customer Service,... ·

2019/06/27

Des Traynor and Paul Adams discuss the value of holding product forums and end-to-end reviews as a way of getting alignment between multiple stakeholders in an R&D organization.

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00:33:47

Slack’s Ceci Stallsmith on marketing your product...

The Ticket: Discover the Future of Customer Service,... ·

2019/06/19

When it comes to platform marketing, Ceci Stallsmith’s experience is unparalleled, having worked at Box as part of their first platform team before later joining Slack in 2015 to found the platform marketing team there. Our Group Product Marketing Manager Jasmine Jaume speaks with Ceci about building a winning platform marketing strategy that delivers value for both developers and end-users alike. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at

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00:25:34

Box’s Jeetu Patel on becoming a platform company

The Ticket: Discover the Future of Customer Service,... ·

2019/06/13

As part of our exploration of product platforms, we’re revisiting an insightful conversation we had awhile back with Jeetu Patel, the seasoned Chief Product Officer and Chief Strategy Officer at Box. Box is a prime example of a company that has successfully transformed their product into a platform and through that process, grow their business exponentially. Jeetu shares what made Box evolve into a platform in the first place and what you need to provide to help developers be successful with your

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00:24:54

Building apps to expand your product’s reach, with...

The Ticket: Discover the Future of Customer Service,... ·

2019/06/06

Apps and integrations are critical for up-and-coming products looking to expand their reach. Predictive analytics tool MadKudu has capitalized on this strategy to grow their business with mid-market and enterprise customers. So we sat down with their Head of Marketing, Liam Boogar-Azoulay, to discuss how they embarked on this strategy and his advice for other teams thinking about building apps for their product. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at

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00:23:25

Intercom on Product: How we unlock the power of feedback

The Ticket: Discover the Future of Customer Service,... ·

2019/05/30

Intercom co-founder Des Traynor and Intercom SVP of Product Paul Adams share their latest thoughts on how to build a great product.

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00:26:32

Measuring the voice of the customer with Wootric's...

The Ticket: Discover the Future of Customer Service,... ·

2019/05/23

This week our Director of Product Management, Paige Costello, talks with Deepa Subramanian, CEO of Wootric, about the critical points of the user experience that companies need to measure, how Wootric's been able to apply machine learning to their platform and what it means to be a customer-led product team. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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487 results

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