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PODCAST

Clear Impact Podcast

As the manufacturing leader in the fenestration industry, we are bringing our expertise to you. Listen to learn more about windows and doors, the components, running a successful business, and other related topics.

business management

All Episodes

00:14:34

Episode 72: Customer Success - Order Delivery

Clear Impact Podcast ·

2022/10/17

“When is my order getting delivered?”, or “Can I change my ship date?” You may have asked one of these very questions at some time or another. In our final episode of our Customer Success series, we address these and more. Jeff Schellinger and Kristy Meadows share best practices around supply chain, and how our efforts have made major improvements in our delivery process for you.

en-US

00:14:34

Episode 72: Customer Success - Order Delivery

Clear Impact Podcast ·

2022/10/17

“When is my order getting delivered?”, or “Can I change my ship date?” You may have asked one of these very questions at some time or another. In our final episode of our Customer Success series, we address these and more. Jeff Schellinger and Kristy Meadows share best practices around supply chain, and how our efforts have made major improvements in our delivery process for you.

en-US

00:08:29

Episode 71: Customer Success - Warranty Services

Clear Impact Podcast ·

2022/10/10

Here’s your chance to peek behind the curtain at how the Customer Success Teams work with our Field Service Teams. Returning to the studio we have Manny DeLaRosa and Nina Smith, who help oversee these functions. With great communication, teamwork, and technology, they take care of any warranty related issues that arise after our products are installed.

en-US

00:08:29

Episode 71: Customer Success - Warranty Services

Clear Impact Podcast ·

2022/10/10

Here’s your chance to peek behind the curtain at how the Customer Success Teams work with our Field Service Teams. Returning to the studio we have Manny DeLaRosa and Nina Smith, who help oversee these functions. With great communication, teamwork, and technology, they take care of any warranty related issues that arise after our products are installed.

en-US

00:07:49

Episode 70: Customer Success - Field Services

Clear Impact Podcast ·

2022/10/03

We stand behind our products, and today we learn more about the team that literally does this. Manny DeLaRosa, our Field Services Team Director, take a few minutes to chat with us today. We discuss how this team brings value to our dealer partners, and ultimately, to the homeowners that trust our PGTI brands.

en-US

00:07:49

Episode 70: Customer Success - Field Services

Clear Impact Podcast ·

2022/10/03

We stand behind our products, and today we learn more about the team that literally does this. Manny DeLaRosa, our Field Services Team Director, take a few minutes to chat with us today. We discuss how this team brings value to our dealer partners, and ultimately, to the homeowners that trust our PGTI brands.

en-US

00:10:00

Episode 69: Customer Success - ProConnect

Clear Impact Podcast ·

2022/09/26

Wouldn’t it be great to have fewer emails? We thought so too! As we continue in our Customer Success series, Eliana Acevedo, our Customer Care Manager, shares the details about ProConnect. This system is your one stop shop for all things relating to Service and Customer Care.

en-US

00:10:00

Episode 69: Customer Success - ProConnect

Clear Impact Podcast ·

2022/09/26

Wouldn’t it be great to have fewer emails? We thought so too! As we continue in our Customer Success series, Eliana Acevedo, our Customer Care Manager, shares the details about ProConnect. This system is your one stop shop for all things relating to Service and Customer Care.

en-US

00:14:03

Episode 68: Customer Success - Product Specialists

Clear Impact Podcast ·

2022/09/19

You may call them wizards, or geniuses, but we call them Product Specialists. This team are highly trained and extremely knowledgeable about our products. In today’s episode, Raymond Jones and Shari Roe share how these folks are a vital key to Customer Success.

en-US

00:14:03

Episode 68: Customer Success - Product Specialists

Clear Impact Podcast ·

2022/09/19

You may call them wizards, or geniuses, but we call them Product Specialists. This team are highly trained and extremely knowledgeable about our products. In today’s episode, Raymond Jones and Shari Roe share how these folks are a vital key to Customer Success.

en-US

00:09:40

Episode 67: Customer Success - Consumer Affairs

Clear Impact Podcast ·

2022/09/12

We have a very special team to feature in today’s episode of the Clear Impact Podcast – it’s our Consumer Affairs Team. Nina Smith, our Customer Care Manager shares that this team takes calls every day from homeowners and rely on years of expertise to answer the myriad of questions.

en-US

00:09:40

Episode 67: Customer Success - Consumer Affairs

Clear Impact Podcast ·

2022/09/12

We have a very special team to feature in today’s episode of the Clear Impact Podcast – it’s our Consumer Affairs Team. Nina Smith, our Customer Care Manager shares that this team takes calls every day from homeowners and rely on years of expertise to answer the myriad of questions.

en-US

00:13:55

Episode 66: Customer Success - Intro

Clear Impact Podcast ·

2022/09/06

Customer Success extends far beyond the initial sales process. This new series kicks off today as we highlight the extensive resources that PGTI provides to our dealer audience. Today we meet those at the helm of our Customer Success Teams, Benji Hershberger and Kristy Meadows. They share the depth and expanse of their teams who work tirelessly behind the scenes to ensure customer satisfaction.

en-US

00:13:55

Episode 66: Customer Success - Intro

Clear Impact Podcast ·

2022/09/06

Customer Success extends far beyond the initial sales process. This new series kicks off today as we highlight the extensive resources that PGTI provides to our dealer audience. Today we meet those at the helm of our Customer Success Teams, Benji Hershberger and Kristy Meadows. They share the depth and expanse of their teams who work tirelessly behind the scenes to ensure customer satisfaction.

en-US

00:10:57

Episode 65: Windows & Doors 201, Labels

Clear Impact Podcast ·

2022/08/29

There are a few different labels on our products – and these are very necessary. Lisa Wilson and Lynn Miller wrap up our final episode of Windows and Doors 201 series today. We discuss all the labels, why they are there, and why the information on them is worth keeping.

en-US

00:10:57

Episode 65: Windows & Doors 201, Labels

Clear Impact Podcast ·

2022/08/29

There are a few different labels on our products – and these are very necessary. Lisa Wilson and Lynn Miller wrap up our final episode of Windows and Doors 201 series today. We discuss all the labels, why they are there, and why the information on them is worth keeping.

en-US

00:24:57

Episode 64: Windows & Doors 201, Testing

Clear Impact Podcast ·

2022/08/22

Testing is a major part of making sure our products meet the appropriate Building Codes. We asked Charlie McCaffrey to join Lynn Miller in today’s episode of Windows & Doors 201. Charlie oversees our very own test lab, and how our windows and doors are put to the test every day - literally. We also discuss the various levels of testing and why this process is important to our success – and yours.

en-US

00:24:57

Episode 64: Windows & Doors 201, Testing

Clear Impact Podcast ·

2022/08/22

Testing is a major part of making sure our products meet the appropriate Building Codes. We asked Charlie McCaffrey to join Lynn Miller in today’s episode of Windows & Doors 201. Charlie oversees our very own test lab, and how our windows and doors are put to the test every day - literally. We also discuss the various levels of testing and why this process is important to our success – and yours.

en-US

00:22:07

Episode 63: Windows & Doors 201, DP's & Water

Clear Impact Podcast ·

2022/08/15

In today’s episode of Windows and Doors 201, we are discussing design pressure and water infiltration as it relates to fenestration products. Lynn Miller shares some helpful tools in locating the requirements for your area, and why this is critical to ordering products correctly. We also talk about water holding tanks, sill riser adapters, and weep holes, and all in 20 minutes – enjoy!

en-US

00:22:07

Episode 63: Windows & Doors 201, DP's & Water

Clear Impact Podcast ·

2022/08/15

In today’s episode of Windows and Doors 201, we are discussing design pressure and water infiltration as it relates to fenestration products. Lynn Miller shares some helpful tools in locating the requirements for your area, and why this is critical to ordering products correctly. We also talk about water holding tanks, sill riser adapters, and weep holes, and all in 20 minutes – enjoy!

en-US

446 results

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