PODCAST
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
All Episodes
04:32
No Collusion, No Obstruction, No Hoax – Just Vital...
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04:17
Sharing your brand stories differently
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03:42
Do not Forget to Sprinkle Emotion on Top of Branded...
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05:01
Say Yes to a Dress | Developing Characters in Branded...
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04:33
It Takes a Brand to Deliver a Branded Customer...
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04:18
Customer Experience Wisdom from a 96-year-old...
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05:08
5 Million Reasons to Deliver Effective Visual...
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04:03
Old Things That Endure: Testing and Learning for...
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04:46
How to drive your brand voice through your customer...
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03:47
A Blast from the Past: The 3 Ps of Customer...
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03:34
How Did You Do That? | Making Magic for Customers in...
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02:26
Quickly Before the Year Ends – Deliver Convenience
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04:13
03:16
7.8 Billion on Cyber Monday of Cyber Week – Is Brick...
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02:41
Two Magic Words - Human Experience Requires Gratitude
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03:22
Catching People Doing What’s Right Along the Customer...
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04:20
Delivering your Brand in Moments and Memories - The...
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04:15
The Secret Sauce to Customer Experience is a Blend of...
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04:09
Customer Experience Research and Life Long Learning
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03:32
Up, Up, and Away - Getting Lift with Wearables and IoT
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