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PODCAST

Business of Tech: Daily 10-Minute IT Services Insights

In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering "Why Do We Care?", channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.

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All Episodes

00:13:49

AI Trends: Rapid Adoption, Security Hurdles, and...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/02/25

AI adoption is accelerating rapidly, with notable advancements in technology and a growing user base. Recent reports indicate that the costs associated with AI have plummeted, making it more accessible for businesses and individuals. A survey revealed that 39% of the U.S. population were monthly users of AI by August 2024, surpassing early adoption rates of personal computers and the Internet. Despite this growth, many businesses remain hesitant to fully embrace AI due to concerns about accuracy and

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00:11:21

February Tech Roundup: CEO Confidence, $61B Cloud...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/02/24

Apple has decided to remove its advanced data protection tool in the United Kingdom following a government request for access to user data. This tool, which provided end-to-end encryption for sensitive items like photos and documents, is now unavailable to new users, and existing users will lose access soon. The move has drawn criticism from privacy advocates who view it as a significant threat to individual privacy and online security. Experts warn that this could set a precedent for other

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00:20:30

Transforming SaaS Pricing: Strategies for Value-Based...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/02/23

James D. Wilton, an expert in SaaS pricing strategies, discusses the evolving landscape of pricing models in the software-as-a-service industry. He emphasizes that while SaaS pricing and subscription pricing may differ in execution, the underlying principles remain consistent. Key considerations include understanding the value of the offering, scaling prices according to customer needs, and creating various pricing options. Wilton highlights the importance of recognizing how these strategies can

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00:35:35

AI's Role in Cybersecurity: Insider Threats, Phishing...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/02/22

The episode delves into the impact of artificial intelligence (AI) on cybersecurity, particularly focusing on the rise of AI-driven phishing attacks. Bryant G. Tow, Chief Security Officer at LeapFrog Services, discusses how cybercriminals are leveraging generative AI to create more convincing phishing schemes, which can lead to identity theft. Despite the advancements in attack methods, Tao emphasizes that the fundamental defenses against these threats remain unchanged. He highlights the importance

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00:11:45

Amazon Shifts from Chime to Zoom, Microsoft 365 Gains...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/02/21

Amazon has announced the discontinuation of its video conferencing service, Chime, effective February 20, 2026, opting instead to adopt Zoom and Microsoft 365 for its internal operations. This decision follows a billion-dollar deal with Microsoft for 365, reflecting a significant shift in Amazon's approach to enterprise communication. The transition to Zoom is seen as a strategic move, as Chime struggled to gain traction in the market. This endorsement of Zoom strengthens its position in the

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00:12:59

Slide Launches Backup Appliance, Apple Introduces C1...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/02/20

Slide, a new backup and disaster recovery appliance designed for managed service providers, was introduced by former Datto founders Austin McCord and Michael Fass at the right-of-boom cybersecurity conference in Las Vegas. The appliance, which is slightly larger than an Apple Mac Studio, boasts a storage capacity of up to 16 terabytes and operates at speeds capable of saturating a 10-gigabit network connection. McCord emphasized the appliance's speed and efficiency, claiming it is significantly

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00:14:29

Acer's Price Surge, Apple's Encryption Dilemma, and...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/02/19

Acer's CEO Jason Chen announced a significant price increase for laptops in the United States, set to rise by 10% starting in March 2025. This decision is attributed to the incoming tariffs from the Trump administration, which are expected to impact products imported after February. The Consumer Technology Association estimates that this price hike could cost U.S. consumers a staggering $143 billion, as 80% of laptop imports come from China. Major brands, including Apple, Dell, and HP, are likely to

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00:12:38

Inflation Bites, Tariffs Sting—Can SaaS and...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/02/18

Small businesses across the United States are grappling with the effects of tariffs imposed on imports, particularly from China, Canada, and Mexico. These tariffs have led to increased manufacturing costs, prompting many business owners to raise prices for consumers. The situation is exacerbated by rising inflation, with the consumer price index showing a significant increase, particularly in grocery prices. As small businesses face these challenges, they are likely to tighten IT spending and seek

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00:17:26

Unlocking Cybersecurity for SMBs: Justin Kane on...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/02/16

Justin Kane, the founder and CEO of DoubleCheck, is revolutionizing the way small and medium-sized businesses (SMBs) approach cybersecurity by offering managed security services without the traditional managed service provider (MSP) model. His company focuses on providing essential cybersecurity solutions tailored specifically for businesses with 5 to 250 employees, particularly those in industries like legal, financial, and medical. By targeting the 25 to 75 employee range, DoubleCheck addresses

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00:31:10

The Future of MSPs: Adapting to Big Business Trends,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/02/15

Nelson Gomes, CEO of Portalia Group and former MSP, discusses the evolving landscape of managed service providers (MSPs) in light of recent data indicating a shift in the American workforce towards larger businesses. With 53% of Americans now employed by companies with 500 or more employees, Gomes emphasizes the need for MSPs to pivot their sales strategies to target larger organizations rather than relying solely on small businesses. He notes that while the small business sector has traditionally

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00:13:39

Dell's Office Policy Reversal, Google Layoffs, and...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/02/14

Dell's recent announcement mandating a full return to the office for employees living near an office marks a significant shift from its previous hybrid work policy. CEO Michael Dell emphasized the importance of in-person collaboration, arguing that brief face-to-face conversations can enhance productivity compared to lengthy email exchanges. However, this decision has led to a notable decline in employee morale, with satisfaction scores dropping sharply. While some flexibility remains for remote

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00:13:27

MSPs Face Profitability Challenges as 18% Operate at...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/02/13

Managed service providers (MSPs) are facing significant challenges as recent data reveals that 18% are operating at a loss, a concerning increase from 14% in the previous quarter. While overall managed service revenue growth has slowed to just 1%, profitability remains relatively high, with an average EBITDA of 11.1%. However, the decline in services revenue, particularly among value-added resellers (VARs), indicates a potential shift in client spending habits, raising questions about the

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00:15:06

AI Performance Declines Under Pressure, UK Orders...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/02/12

Artificial intelligence agents are facing significant challenges when tasked with complex responsibilities, as highlighted by a recent study from Langchain. The research indicates that AI performance deteriorates under cognitive overload, with one model's effectiveness dropping to just 2% when managing more than seven domains. This finding emphasizes the need for businesses to design AI systems that can effectively manage complexity rather than assuming that AI can scale to handle human-like

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00:13:50

Ransomware Payments Drop 35% as AI Tool Usage Surges;...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/02/11

New Charter Technologies has made a significant move by acquiring Orchestrate AI Labs, a company focused on integrating artificial intelligence into managed service provider (MSP) operations. This strategic acquisition aims to enhance New Charter's capabilities by combining human expertise with AI automation, positioning the company as a leader in the evolving IT landscape. Peter Melby, CEO of New Charter, expressed enthusiasm about leveraging Orchestrate's AI technology, while Ryan Barton, the CEO

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00:12:31

AI Talent Needed, Copilot Plus PCs Underperform,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/02/10

Amazon has reported better-than-expected earnings for the fourth quarter of 2024, with a significant increase in net income attributed to cost-cutting measures and strength in its cloud business. Despite this positive performance, the company provided disappointing guidance for the current quarter, projecting sales that fall short of analysts' expectations. Amazon Web Services (AWS) continues to be a dominant player in the cloud market, but its growth rate of 19% lags behind competitors that are

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00:20:10

AI Employees: Revolutionizing IT Services with Ken Cox

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/02/08

Ken Cox, the president of InLink, leads a unique organization that operates at the intersection of data center operations and IT services. Initially founded in 2000, InLink has evolved from its roots in the dot-com era, leveraging its data center to create a variety of products and services. With a focus on providing affordable and reliable infrastructure, the company caters to clients who require a more personalized approach than what large public cloud providers can offer. This commitment to

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00:12:26

Microsoft's Cloud Growth Faces Partner Blame, Cynet's...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/02/06

Microsoft's cloud business continues to grow, reporting a revenue of $69.6 billion in its second quarter of 2025, a 12% increase from the previous year. However, challenges in Azure sales have emerged, with Chief Financial Officer Amy Hood attributing these difficulties to partner sales execution and foreign exchange rates. Despite a 19% year-over-year increase in the intelligent cloud segment, the mention of partner execution issues raises concerns about the strength of organic Azure growth. This

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00:14:58

Unauthorized Access: A Deep Dive into the Treasury...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/02/05

significant security breach has been identified within the U.S. Treasury Department, where unauthorized individuals gained administrator-level access to critical financial systems, including the Payment Automation Manager (PAM) and the Secure Payment System (SPS). This breach raises serious concerns about the integrity of the U.S. financial system, as it allows for unauthorized modifications to federal payment workflows and security configurations. The threat actors, linked to a private sector

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00:14:15

The Irony of AI: Why Less Knowledge Leads to Greater...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/02/04

A recent study published in the Journal of Marketing reveals a fascinating trend: individuals with lower knowledge of artificial intelligence (AI) are more likely to embrace it in their daily lives. This phenomenon, termed the "lower literacy higher receptivity link," suggests that people from nations with lower average AI literacy are generally more open to adopting AI technologies. The study, which analyzed data from 27 countries, indicates that even among U.S. undergraduate students, those with

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00:12:50

Small Businesses, Big Challenges, and the Rise of...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/02/03

The latest Gross Domestic Product report reveals that the American economy is experiencing steady growth, with a 2.3% annualized rate for the last quarter of 2024. This growth is largely driven by strong consumer spending, which has been bolstered by low unemployment and rising real wages. Notably, spending on goods surged by 6.6%, marking the fastest quarterly growth since the pandemic recovery, while service sector spending also saw a healthy increase. Despite some sectors, like business

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1,860 results

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