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PODCAST

UNSCRIPTED

Future of Field Service

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and

business management

All Episodes

00:46:31

DSL: How COVID-19 Has Accelerated Our Pace of Change

UNSCRIPTED ·

2020/06/24

Reeve Bunn, President of DSL, talks with Sarah about how COVID-19 has accelerated the company’s pace of change, how he promotes an innovative culture within the 104-year old company, and how he stays focused both personally and as a leader on what’s most important.

en

00:41:00

National Grid Prepares for COVID-19 Recovery

UNSCRIPTED ·

2020/06/17

Reihaneh Irani-Famili, VP of Business Readiness, National Grid talks with Sarah about lessons learned in virtual leadership, how National Grid is preparing for COVID-19 recovery, and what she thinks our Next Normal will entail.

en

00:31:03

How Park Place Technologies Has Excelled During The...

UNSCRIPTED ·

2020/06/10

Nicola Buckley, EVP, Park Place Technologies, shares with Sarah three tactics that have enabled PPT to not only survive COVID-19 but thrive and grown during the crisis.

en

00:40:53

How Tetra Pak is Preparing for The New Normal

UNSCRIPTED ·

2020/06/03

Sasha Ilyukhin, VP Services and Industry 4.0 at Tetra Pak, talks with Sarah about the lessons Tetra Pak has learned from the COVID-19 crisis and what he thinks the New Normal will hold.

en

00:44:41

The AI-Powered Enterprise

UNSCRIPTED ·

2020/05/27

Seth Earley, CEO & Founder at Earley Information Science and Author of The AI-Powered Enterprise, discusses with Sarah why he feels that AI has failed to deliver on its promise for most businesses and gives insight on what those businesses need to do to better harness its power.

en

00:37:52

ABB Discusses the Idea of Refactoring Field Service

UNSCRIPTED ·

2020/05/20

Kevin Starr, Program Manager Advanced Services - Oil, Gas, and Chemical Division at ABB talks with Sarah about the concept of “refactoring” field service – discussing ways organizations need to evolve to keep pace with change, particularly as we recover from COVID-19.

en

00:26:20

Aberdeen’s Outlook on IoT

UNSCRIPTED ·

2020/05/13

Sarah Gaffney, Market Insight Analyst at Aberdeen, talks with Sarah about what the research firm sees as the latest trends in IoT.

en

00:40:50

Smart Care Discusses 3 Key Pivots of COVID-19

UNSCRIPTED ·

2020/05/06

Gyner Ozgul, Sr. Vice President of Operations at Smart Care Equipment Solutions, talks with Sarah about the key pivots Smart Care has made to weather the storm of COVID-19 and how they’re actively preparing for recovery.

en

00:30:11

AT&T Speaks on The Promise of 5G

UNSCRIPTED ·

2020/04/29

Sarah talks with Jason Inskeep, Director of the 5G Center of Excellence at AT&T, about the value 5G will bring to service organizations, misperceptions about the technology, and the timeline for adoption.

en

00:30:37

How Munters Is Addressing Today and Tomorrow’s...

UNSCRIPTED ·

2020/04/22

Sarah talks with Roel Rentmeesters, Director of Global Customer Service at Munters about how Munters is tackling the challenges of the COVID-19 pandemic in a very tactical way while also looking ahead to lead as we find the new normal.

en

00:53:22

Panel Discussion: Managing COVID-19’s Impact

UNSCRIPTED ·

2020/04/15

Enjoy this replay of Sarah’s recent panel conversation with Dr. Michael Saag, infections disease physician recovering himself from the coronavirus; Ravi Advani, Director of Global Solutions at Unisys; and Gary York, CEO of Help Lightning about how they’re dealing with COVID-19 as both individuals and businesses.

en

00:33:09

Charting Your Path Through the COVID-19 Crisis

UNSCRIPTED ·

2020/04/08

Sarah talks with Martin Gilday, Senior Consultant at Noventum, about the top challenges service organizations are grappling with as a result of COVID-19 and what steps are necessary for business continuity as well as in preparation for the eventual recovery.

en

00:31:58

DHL’s Approach To Innovation

UNSCRIPTED ·

2020/04/01

Gina Chung, Vice President Innovation Americas at DHL, talks with Sarah about the trends and technologies that are impacting the logistics industry.

en

00:31:48

The Art of Diversifying Service Revenue Streams

UNSCRIPTED ·

2020/03/25

Sarah welcomes Jason Cocco, SVP of Sales at Restaurant Technologies Inc. to discuss the art – and science – of how RTI has successfully diversified its revenue streams.

en

00:34:08

Humanizing Your Brand

UNSCRIPTED ·

2020/03/18

Sarah talks with Rich Malachy, CEO of Malachy Parts and Service, about the importance of humanizing your brand and what that looks like based on Rich’s experience.

en

00:36:04

Bureau Veritas North America CEO Speaks On IWD

UNSCRIPTED ·

2020/03/11

Natalia Shuman, CEO of Bureau Veritas North America, talks with Sarah about her experiences as a female leader, what IWD means to her, and how BV is working sincerely and diligently to foster diversity and inclusion.

en

00:40:40

Schneider Electric Embraces Agile

UNSCRIPTED ·

2020/03/04

From IT to the broader company approach, Amanda Moore, Head of IT - Customer Projects, Support & Field Services at Schneider Electric discusses how to overcome some of the obstacles to not only adopting agile methodology for IT projects but embracing the agile mindset as an entire organization.

en

00:22:21

The Commercialization of Digital Services

UNSCRIPTED ·

2020/02/26

Rajat Kakar, who recently transitioned from Fujitsu to join the IBM team, talks with Sarah about what it takes for companies to commercialize digital service and remain competitive in today's world.

en

00:39:22

Mastering Engagement to Drive High-Performance Culture

UNSCRIPTED ·

2020/02/19

Don Rheem, author of Thrive By Design: The Neuroscience that Drives High-Performance Cultures, TEDx Speaker, and CEO of E3 Solutions, shares some interesting and actionable insight with Sarah on how to use science to gain impactful traction with employee engagement.

en

00:32:53

Getting Change Management Right

UNSCRIPTED ·

2020/02/12

KONE’s Head of Service Transformation Change Management, Henrietta Haavisto, talks with Sarah about where companies commonly fall down with change management, how change management needs have changes as service has evolved, and provides tips for successful execution of change.

en

366 results

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