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PODCAST

VUX World

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.“One of the most consistently insightful and deeply respected podcasts in

technology design

All Episodes

1:03:50

Meet Uma, the enterprise voice assistant, with...

VUX World ·

2018/11/23

Today, we're joined by Ammi Systems CEO, Stephen Milner, and CTO, Marcus Finlay, to discuss voice in the enterprise and how their new voice assistant, Uma, is set to revolutionise productivity at work.Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioVoice in the enterpriseThis episode advanced on some of the concepts we discussed withShawn Kanungoand discusses working examples of how Uma is helping people be more productive at work.After 2 years in

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1:10:44

VUI design best practice for kids Alexa skills with...

VUX World ·

2018/11/19

We're honoured to be joined by Paul Jackson, Senior Designer at the BBC, to discuss how the Beeb are approaching VUI design, with a particular focus on designing Alexa Skills for kids.Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioVUI design for kidsThe BBC is killing it in voice right now. It's one of the only companies with a full in-house voice and AI team and it consists of tens of people. It's investing heavily on what it believes is the future

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49:39

Samsung Bixby: Your questions answered with Bob...

VUX World ·

2018/11/16

Samsung has opened up Bixby to developers, so we've rounded up two Samsung Bixby Developer Experts, Bob Stalzberg and Roger Kibbe, to get to the heart of what this means for the voice community.Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioLinksFollowBob on TwitterFollowVoiceXP on TwitterVisit theVoiceXP websiteFollowRoger on TwitterFollowVoiceCraft on TwitterVisit theVoiceCraft websiteCheck out theSamsung Bixby Developer Portal Hosted on Acast

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1:11:07

The latest in voice SEO and discoverability with John...

VUX World ·

2018/11/12

Discussing the latest insights and research in voice SEO and showing you how you can get discovered on Google Assistant, with the MD of Rabbit and Pork, John Campbell.Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioVoice SEOVoice SEO is a roaring-hot topic. All the top marketing and business publications have been writing about the importance ofvoice searchall year. But, little has been documented on how to actually do anything about it. Until

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1:01:32

Scoring voice experiences with Joel Beckerman

VUX World ·

2018/11/05

This week, Dustin Coates and I discuss the importance of sound design in voice experiences with the founder of Man Made Music, Joel Beckerman.Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioSound design for voice experiencesMan Made Music were voted the third most innovative company in music, behind Apple and Spotify. Its founder; author and composer, Joel Beckerman, has scored experiences for the worlds most iconic brands, including AT&T,

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58:08

How to design a voice experience for the older...

VUX World ·

2018/10/31

Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioVUI design for the elderly10,000 people turn 65 every day in the USA and the UK has an ageing population, too. In America, the over 65s control over 70% of the country's discretionary spending. The opportunities in providing value to the once-termed 'silver surfers' could be hugely profitable, and Heidi Culbertson has her finger right on the pulse.Over the last 2 years with Ask Marvee, Heidi has trained

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1:00:00

Learn the art of conversation design with Hans Van Dam

VUX World ·

2018/10/22

A deep dive into the three pillars of conversation design: psychology, technology and creative writing, with Robocopy's Hans Van Dam.Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioConversation designConversation design is more than simply putting some words on a page and hoping for the best. The assembly of words is only part of the job of a conversation designer.To design natural conversations that mimic what we're accustomed to having with our

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37:19

The Rundown 003: Increased engagement, Alexa room...

VUX World ·

2018/10/16

Translating the recent happenings in voice news into insights and recommendations for designers, developers and brands.As ever, lots has been occurring recently. In this episode of the rundown, we discuss:The state of voice assistants by Adobeand how we're seeingincreased usage in the 'third category'. That is, people are using more in-depth functionality on their voice assistants. That opens doors for richer voice experiences and suggests that customers can handle more complex, transactional

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56:26

VUI design best practice from user testing with 120...

VUX World ·

2018/10/15

Pulse Labs founders, Abhishek Suthan and Dylan Zwick share their advice on VUI design best practice that they've learned from conducting voice first usability testing with over 120 brands.Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioThe search for VUI design best practiceIn web design, there are standards. Common design patterns and best practice that you'll find on most websites and apps.The burger menu, call to action buttons, a search bar at

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1:08:47

Voice first social networks with Daniel Gonzalez

VUX World ·

2018/10/08

This week, we take a deep dive into voice first social networks and messaging, as we explore whether these platforms are poised for success or doomed to fail. We also discuss some of the challenges in building a voice first product, including the limitations of the tech stack and how VUI design is a way of compensating for this.To take us through the world of voice first social, we're joined by Daniel Gonzalez, co-founder of voice first messaging platform, SoundBite.Where to listenApple

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1:01:06

Voice first digital transformation with Shawn Kanungo

VUX World ·

2018/10/01

Voice first technology has the potential to transform organisations. Join Dustin and I as we dig into how voice is being used to create efficiencies within businesses with Silver founder, Shawn Kanungo.Silver, an agency based in Canada, is helping organisations use voice to streamline business processes, access line of business systems and improve productivity. We speak to the founder, ex-Deloitte digital transformation guru and speaker, Shawn Kanungo, to find out how it's done.In this episode, we

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41:10

The Rundown 002: Big news from Alexa as Google Home...

VUX World ·

2018/09/25

It's been a busy few weeks with both of the top two voice assistant platforms announcing new devices and software improvements, but what does it all mean for brands, designers and developers?Google Home Mini becomes top selling smart speakerThat's right, theGoogle Home Mini smart speaker outsold all other smart speakers in Q2.Google's intense advertising over the summer months looks like it could be starting to pay off. It still isn't the market leader. Amazon still holds that spot, for

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1:00:35

All about Snips with Yann Lachelle

VUX World ·

2018/09/24

This week, we'respeaking to serial entrepreneur, Yann Lachelle, COO at Snips, about the privacy by design alternative to Google Assistant and Amazon Alexa.Privacy is a hot topic. With the Cambridge Analytica scandal and the introduction of GDPR in Europe, people are becoming more aware and more concerned with how companies are using their data.On the enterprise-side, one of the challenges preventing companies from implementing voice is the apprehension towards sending sensitive data to Amazon or

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1:11:44

All about voice testing with Bespoken's John Kelvie

VUX World ·

2018/09/17

This week, Dustin and I catch up with John Kelvie, CEO and founder of Bespoken, and learn all about the three types of testing that can help you create and sustain great voice experiences.We discuss:Unit testing:how to test your code locally without having to deploy into the cloud and test through your smart speaker or phone. This can save developers a whole load of time and effort in the development phase.End to end testing:how to automate testing of utterances and intents to make sure you're

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38:42

Netflix 13 Reasons Why does voice + video with Tony...

VUX World ·

2018/09/03

Tony Lizza, Project Manager at Apollo Matrix, shares his battle scars from working on the technical implementation of the Netflix 13 Reasons Why interactive cinema experience.This was a voice and video experience that was deployed through the mobile web browser and was used to promote Netflix's biggest show, 13 Reasons Why.Dustin Coates and I talk to Tony all about the creation of the experience and the technical challenges Tony and his team faced in implementing something so bleeding-edge,

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44:43

The Rundown 001: Alexa settings API, 5 Google...

VUX World ·

2018/08/31

We're starting a new feature on VUX World: The Run Down. Dustin Coates and I are getting together each week (or bi-weekly) to discuss the recent happenings in the voice space and how that'll impact designers, developers and brands.Alexa settings APIWe're starting off by discussing the Amazon Alexa feature that developers have been clambering for since 2016:the settings API.With the settings API, you can access the user's timezone (among other things) and use that within your skill to personalise the

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52:33

All about Voiceitt with Sara Smolley

VUX World ·

2018/08/27

Alexa Accelerator 2018 featured startup, Voiceitt, gives people with speech impairments their voice back. Today, we're joined by co-founder and VP Strategy, Sara Smolley, to hear all about it.The There are millions of people across the globe who have non-standard speech. People who've had a stroke or who have multiple sclerosis or cerebral pausey, for example. Voiceitt's advanced speech recognition system, which is deployed through an app, allows those people to speak and be understood.Once it's

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1:00:27

Voice first design strategy with Ben Sauer

VUX World ·

2018/08/20

Ben Sauer is a Design Strategist who's worked with some of the world's well known brands: Virgin, Tesco, Pearsons, British Gas, Penguin Random House, BBC. Ben worked with Clearleft as a Design Strategist for many years and more recently turned his attention to how voice will change design.Over the last couple of years, Ben has been focusing on helping brands navigate the voice space and figure out how voice will impact their business, as well as where to start with a voice strategy.Ben joins Dustin

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38:20

Adoption, growth, in-skill purchases and developer...

VUX World ·

2018/08/08

The first in a new series called 'Unscripted' where we have off-the-cuff, unscripted conversations with voice first leaders and practitioners to get acquainted, hear their story and find out how they do what they do.In this first episode, we speak to Alexa Skill developing veteran, Nick Schwab, founder of Invoked Apps, about:User adoption of his Ambient Sound skills (his daily usage is huge!)In skill purchasing and his conversation rates (surprising!)Developer rewards and how it all worksHow much it

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50:34

All about conversational commerce with Charlie Cadbury

VUX World ·

2018/08/06

In this episode, we take a deep dive into conversational commerce: what it is, what's possible and how you can turn conversing strangers into paying customers. Our guestCharles Cadbury is the co-founder of Say It Now, a company that helps brands respond the the growing consumer need for immediacy. Charlie's history is impressive. He's seen more than 1,000 client briefs and delivered over 300 digital projects, many of them related to commerce. After working with Lola Tech to create the Dazzle

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