PODCAST
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
All Episodes
04:55
Taking Flight With Big Data – How’s Your Trip?
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04:53
Transforming Customer Experience with Partners: The...
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04:35
Iterative and Future Backward - How are you Crafting...
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04:15
Validate, Educate, and Activate - Three Keys to...
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04:18
What Is A Persona And What Does It Have To Do With...
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04:38
Patiently Seeking Input to Guide Service Experience...
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04:43
McDonald‘s Experience of the Future & Your Keys...
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04:11
If Only Someone Had Told Me Sooner!
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05:20
Branded Customer Experience Delivery
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04:21
Catching Great Leadership Skills
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04:55
So Many Customer Experience Lessons – So Little Time!
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04:28
From Customer Journey Map to an Optimal Customer...
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04:46
Customer Journey Mapping and the Road Beyond
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03:57
No Joke! The Role of Humor in Customer Experience
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05:25
Afraid of Being a Loving Business? Abundantly Moving...
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05:44
Howard Schultz: A Leader, A Teacher, and An Inspiration
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04:27
Practicing Otherness in a Selfish World
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06:42
A Loyalty Program Doesn’t Loyalty Make – Repeat...
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04:07
5 Things You Absolutely Must Do To be Customer-Centric
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04:24
You Want to Deliver an Experience that Attracts and...
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