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PODCAST

Insurance News Wrap

Paige Estritori

Join Paige Estritori each week on the forefront of discovery in the Australian insurance industry. Our podcast meticulously curates the most relevant news from the past week, tailored specifically for both personal and business consumers across Australia. Delving deeper than the surface, we conduct thorough research to craft original articles on selected news items, ensuring you receive insightful and valuable information. Our summaries focus on the key developments that matter most to you. Whether

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All Episodes

00:00:00

Mon, 30th Dec 2024

Insurance News Wrap ·

2024/12/29

In the latest episode of the Weekly Insurance News Wrap, Paige Estritori discusses significant industry developments in Australia. RACQ Insurance's recent alliance with RIA Australasia, following the footsteps of Suncorp, aims to enhance industry standards and improve weather-related claim management in response to escalating global climate challenges. RIA Australasia, an influential branch of the well-respected US institution, anticipates more partnerships and plans to launch a code of practice in

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00:00:00

Sun, 29th Dec 2024

Insurance News Wrap ·

2024/12/28

In this episode of the Weekly Insurance News Wrap, we discuss the impactful collaboration between RACQ Insurance and RIA Australasia, echoing prior moves by Suncorp, aimed at improving industry standards within Australia's restoration services sector. This partnership anticipates an inaugural code of practice in 2025, expected to boost professionalism within the restoration industry. Additionally, lessons learned from past roadshows will be leveraged to enhance claims management procedures,

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00:00:00

Sat, 28th Dec 2024

Insurance News Wrap ·

2024/12/27

In this episode of the Weekly Insurance News Wrap, Paige Estritori discusses a significant development in Australia's restoration industry. RACQ Insurance follows Suncorp's lead in partnering with RIA Australasia, exemplifying insurers' growing engagement to raise industry standards. Brodie West, Chair of RIA Australasia, welcomes deeper insurer involvement, anticipating a boost in professionalism and ethical conduct. Key insights from recent roadshows will improve claims management. The partnership

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00:00:00

Fri, 27th Dec 2024

Insurance News Wrap ·

2024/12/26

In this episode of the Weekly Insurance News Wrap, host Paige Estritori discusses key insurance industry developments in Australia. The spotlight is on RACQ Insurance's strategic alliance with RIA Australasia, a move which indicates increased insurer participation to enhance industry standards. This follows a similar initiative by Suncorp. RIA Australasia Chair, Brodie West, is optimistic about the future, with ambitions for more insurer collaboration. The partnership aims at addressing climate

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00:00:00

Thu, 26th Dec 2024

Insurance News Wrap ·

2024/12/25

In this week's Financial Services Online podcast, Paige Estritori discusses significant developments in Australia's insurance industry. RACQ Insurance has partnered with RIA Australasia, signaling a promising future for industry collaboration and improving claims management, ensuring better preparing against weather extremes. The Insurance Council of Australia is aligning its strategies with the 78 recommendations from recent flood response inquiries. Emerging from the parliamentary inquiry were 86

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00:00:00

Wed, 25th Dec 2024

Insurance News Wrap ·

2024/12/24

In this week's podcast, Paige Estritori of Financial Services Online highlights significant developments in the Australian insurance industry. Notably, there has been increased collaboration in the restoration industry as RACQ Insurance and Suncorp partner with RIA Australasia. This is anticipated to standardise industry practices, improve claim efficiency, and help manage potential weather events. The Insurance Council of Australia's response to 78 recommendations from recent flood inquiries also

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00:00:00

Tue, 24th Dec 2024

Insurance News Wrap ·

2024/12/23

In this episode of the Weekly Insurance News Wrap, we cover key moves by the Insurance Council of Australia (ICA) in implementing 78 recommendations from recent flood inquiries, ensuring benefits for customers and fostering industry innovation. We highlight the mega-merger of MLC Life Insurance and Resolution Lifes Australasia subsidiaries which birth Acenda, pegged to be one of Australia's biggest life insurers, pending a next-year completion. Sure, a Queensland underwriting agency, brought

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00:00:00

Mon, 23rd Dec 2024

Insurance News Wrap ·

2024/12/22

In this episode of the Weekly Insurance News Wrap, we discuss the Insurance Council of Australias strategic plans to address flood response inquiries, including adopting a systematic "phased response" to implement 78 original proposals and 101 additional crucial suggestions. These are aimed at simplifying complexities and enhancing customer benefits, competitiveness, and innovation. We also discuss a major shakeup in the Australian life insurance sector: a $13 billion merger between MLC Life

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00:00:00

Sun, 22nd Dec 2024

Insurance News Wrap ·

2024/12/21

In the latest episode of Financial Services Online's weekly podcast, host Paige Estritori highlights key updates in the Australian insurance industry. The Insurance Council of Australia is working on implementing 78 recommendations from recent flood inquiries, prioritizing simpler tasks before tackling complex ones. Emphasis is put on the importance of standardized policy clauses and procedures to protect vulnerable customers, though consumer advocates highlight challenges including the need for

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00:00:00

Sat, 21st Dec 2024

Insurance News Wrap ·

2024/12/20

In this week's Insurance News Wrap, the Insurance Council of Australia begins a strategic response to 78 recommendations from recent flood inquiries, focusing on improving industry practices and customer protections. Financial Services Online also covers a new $13 billion merger deal in the life insurance sector orchestrated by Nippon Life. This merger, featuring MLC Life Insurance, Resolution Life subsidiaries, and the new company Acenda, could significantly reshape the life insurance landscape in

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00:00:00

Fri, 20th Dec 2024

Insurance News Wrap ·

2024/12/19

On this episode of the Financial Services Online podcast, Paige Estritori delivers the latest news from the insurance industry. The Insurance Council of Australia is implementing changes in response to flood inquiries, including standardized policy clauses and provisions for vulnerable customers. In the life insurance sector, a $13 billion merger between MLC Life Insurance and Resolution Life's subsidiaries results in the birth of Acenda, pending regulatory approval. The new firm, controlled by

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00:00:00

Thu, 19th Dec 2024

Insurance News Wrap ·

2024/12/18

In this week's episode, Paige Estritori from Financial Services Online discusses major events in Australia's insurance industry. She highlights the forthcoming merger of MLC Life Insurance, Resolution Lifes subsidiaries, and Nippon Life which will form Acenda, a potential giant in the sector. Switching focus, Queensland's cyclone-prone regions' lack of adequate insurance coverage is underlined as a major issue. In a surprise shift, term life insurance was a focal point of consumer complaints last

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00:00:00

Wed, 18th Dec 2024

Insurance News Wrap ·

2024/12/17

In this week's episode of Financial Services Online's 'Weekly Insurance News Wrap', Paige Estritori discusses a report from underwriting agency, Sure, revealing insurance coverage shortfall in cyclone-prone regions of Australia, particularly Cairns, Townsville, and Mackay. With severe cyclones forecasted, homeowners are urged to reassess their insurance policies. National news also revealed a surge in term life insurance consumer complaints last financial year, as reported by the Australian

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00:00:00

Tue, 17th Dec 2024

Insurance News Wrap ·

2024/12/16

On this episode of the Weekly Insurance News Wrap, Paige Estritori discusses key issues in the Australian insurance industry. The Australian Securities and Investments Commission reported term life insurance as the leading cause of consumer grievances, accounting for 41% of complaints in the last fiscal year. High-profile auto insurance and consumer protection cases also dominated headlines, with a disputed Audi Q5 theft case spotlighting the necessity of context in policy interpretation. Mental

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00:00:00

Mon, 16th Dec 2024

Insurance News Wrap ·

2024/12/15

In this episode of the Weekly Insurance News Wrap, Paige Estritori brings key stories from the insurance industry. The rise of consumer complaints, especially related to term life insurance, dominated headlines with notable compensation payouts in Australia. Despite quick resolution of most grievances, challenges in service delivery and premium disputes persist. Additionally, a surprising legal case shows how policy interpretation nuances can affect settlement cases. Mental health-related claims

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00:00:00

Sun, 15th Dec 2024

Insurance News Wrap ·

2024/12/14

In this episode, Paige Estritori discusses key topics from the Australian insurance industry, including ASIC's report that Term Life Insurance is the primary source of customer grievances, totaling 54,896 cases and $11million in recompense, primarily due to service issues, delays, and premium disputes. The podcast also touches on a case involving a stolen Audi Q5 where the distinction between inadvertence and negligence had to be made, reflecting the nuances of insurance policy interpretation. A

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00:00:00

Sat, 14th Dec 2024

Insurance News Wrap ·

2024/12/13

In this week's Insurance News Wrap, it was revealed that term life insurance accounted for 41% of consumer complaints received by the Australian Securities and Investments Commission. A couple also successfully claimed insurance after their car was stolen despite leaving the ignition key in the car. A report from TAL, a life insurance provider, indicates claims related to mental health have outstripped those for physical ailments. Moreover, TAL is now providing psychological assessments and health

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00:00:00

Fri, 13th Dec 2024

Insurance News Wrap ·

2024/12/12

In this episode of Financial Services Online's Weekly Insurance News Wrap, Paige Estritori discusses key developments in the insurance sector. The topics include customer complaints in the life insurance sector, with term life insurance accounting for 41% of the total complaints; a landmark car insurance case where a misunderstood Ignition Key won a couple a payout from RACQ Insurance; a surge in mental health claims that has surpassed physical injuries. The industry giant, TAL, is responding with

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00:00:00

Wed, 11th Dec 2024

Insurance News Wrap ·

2024/12/10

In this episode of the Weekly Insurance News Wrap, we discuss major trends in the Australian insurance industry. Significant topics include the growing concern around mental health, with a surge in related claims reported by leading insurance provider TAL, who are adding value with added mental health services. Meanwhile, health insurance premiums face scrutiny due to sharp and unanticipated increases, amid tactics such as 'product phoenixing'. The Commonwealth Ombudsman recognises the adverse

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00:00:00

Tue, 10th Dec 2024

Insurance News Wrap ·

2024/12/09

In this episode of the Weekly Insurance News Wrap, we cover four key headlines in the finance industry. We first look at a lesson on maintaining up-to-date insurance policies, featuring a case where a long-standing IAG car insurance customers claim was denied due to a lapsed policy. Next, we discuss an innovative safe driving rewards program launched by AAMI that promotes safety measures and improving driving skills. We then address a disturbing rise in the number of Total and Permanent Disability

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