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PODCAST

FULL COMP: The Voice of the Restaurant Industry Revolution

What if I told you that the difference between struggling and thriving in the restaurant industry is just one conversation away? I’m Josh Kopel, a Michelin-awarded restaurateur who’s spent decades building blockbuster brands across every tier of dining. I know the challenges you’re facing—because I’ve been there. That’s why I created FULL COMP. Every week, I go one-on-one with the smartest minds in the game: restaurateurs, chefs, and industry insiders who’ve cracked the code. Together, we unpack

business entrepreneurship

All Episodes

00:36:50

Chris Tripoli on avoiding common mistakes in our...

FULL COMP: The Voice of the Restaurant Industry... ·

2023/07/14

Chris Tripoli has built major restaurant chains, worked as an independent owner and operator, and eventually found his way into a successful restaurant consulting practice. After working with countless brands over the years, he began to see common problems and common solutions. In today’s conversation, we unpack the most common problems owners face and the practical solutions to solve them. For more information on Chris, visit

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00:37:43

Jeff Fenster on creating the next billion dollar brand

FULL COMP: The Voice of the Restaurant Industry... ·

2023/07/11

During our time in this industry we’ve watched countless healthy restaurant concepts go under. But today’s guest, Jeff Fenster, seems to have finally figured it out. His concept, Everbowl, has scaled massively over the last few years despite an economic downturn and a global pandemic. We sit down to discuss the strategy he used to become massively successful in a vertical that seemed destined for failure. For more information on Everbowl, visit

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00:34:10

Michael Shain on managing the best brands in the world

FULL COMP: The Voice of the Restaurant Industry... ·

2023/07/07

Today we’re chatting with Michael Shain who, after long stints as a member of the leadership team at Union Square Hospitality Group and Death and Co., has decided to strike out on his own. In our conversation today we discuss, in a granular way, what makes a restaurant successful and the tools at our disposal to accomplish exactly that. For more information on Michael, visit https://greathandshospitality.com/. ____________________________________________________________ Full Comp is brought to you

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00:36:27

Matt Smith on how define and execute great marketing

FULL COMP: The Voice of the Restaurant Industry... ·

2023/07/04

Matt Smith has been the marketing mastermind behind some of the most innovative brands over the last decade. His work with the Simmer Group, Madera, and One Table Restaurant brands has taken him from executive to thought leader within our industry. In our conversation today, we discuss his latest move to the experiential dining group Milkshake Concepts and his plan to help the company scale up by creating massive awareness. For more information on Milkshake Concepts, visit

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00:43:27

Steve Brown on how to build a restaurant on social media

FULL COMP: The Voice of the Restaurant Industry... ·

2023/06/30

Swagyu is a national brand with retail locations, multiple restaurants, and a direct to consumer model that ships all over the world. But, just prior to the pandemic, its founder hit rock bottom. The story of Steve Brown is one of the most inspirational restaurant stories to come out of the pandemic and today we sit down to discuss how he went from rock bottom to top of the world. For more information on Swagyu, visit

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00:31:50

Joth Ricci on how to make the most of a crisis

FULL COMP: The Voice of the Restaurant Industry... ·

2023/06/27

Today we sit down with Joth Ricci, the president of Dutch Bros Coffee, who used the pandemic as an opportunity to innovate and scale a family business into a true contender in the coffee space. In our conversation, we discuss how innovative thinking paired with powerful technology can change the trajectory of our businesses. For more information on Dutch Bros Coffee, visit https://www.dutchbros.com/. ____________________________________________________________ Full Comp is brought to you by Yelp

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00:38:53

Mark Birnbaum on how to create exclusivity

FULL COMP: The Voice of the Restaurant Industry... ·

2023/06/23

There are restaurateurs out there that just seem to have the golden touch. Everything they open gets patronized by celebrities and there are lines out the door from day one. Today we sit down with Mark Birnbaum of Catch Restaurant Groupto discover the tools and strategies he’s used to create success after success. For more information on Catch, visit https://www.catchrestaurants.com/. ____________________________________________________________ Full Comp is brought to you by Yelp for Restaurants:

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00:38:44

Sammy Monsour on building the career you want for...

FULL COMP: The Voice of the Restaurant Industry... ·

2023/06/20

In life, sometimes our paths diverge from those we love. When the pandemic hit, my executive chef and business partner went one direction and I went another. Today we sit down together to talk about the epic wins, the heartbreaking defeats, and the moments in between. Success can be defined in many different ways these days, especially if you’re a chef. This is a broad conversation spanning our past together and the bright future ahead for all of us. That’s Chef Sammy Monsour. For more information

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00:36:12

Jason Fullilove on the business of being a chef

FULL COMP: The Voice of the Restaurant Industry... ·

2023/06/16

Are you interested in learning how to become the chef of a successful restaurant or starting your own catering company? Have you ever wanted to launch a pop up restaurant or a traditional brick and mortar? Today’s guest, Jason Fullilove has done all of that and so much more. In our conversation, we explore all of the options you have as a chef these days and how to capitalize on each. For more information on Jason, visit

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00:34:32

Betsy Hamm on becoming the leader your company needs

FULL COMP: The Voice of the Restaurant Industry... ·

2023/06/13

Betsy Hamm didn’t set out to become the CEO of a 100+ unit donut franchise but, when the moment arose for her to step up, she took the opportunity to go global. In our conversation today, we’re discussing how a donut shop can grow from a thousand person town to a thousand location brand and why marketing is a blade that we must constantly sharpen. For more information on Duck Donuts, visit https://www.duckdonuts.com/. ____________________________________________________________ Full Comp is brought

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00:39:04

Daniel Shemtob on crafting the blueprint for...

FULL COMP: The Voice of the Restaurant Industry... ·

2023/06/09

Daniel Shemtob is an award winning chef, a successful restaurateur, a Food Network star, and, most recently, the creator of Snibbs, a footwear line made just for us. I wanted to sit down with him to discuss the blueprint he’s used to create success after success across every aspect of our industry. Today we talk about nurturing innovation, overcoming obstacles, and the non-linear path that leads to success. To learn more about Snibbs, go to Snibbs.co and use promo code FULLCOMP to get 10% off your

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00:35:49

Ari Weinzweig & Natalie Reitman-White on crafting a...

FULL COMP: The Voice of the Restaurant Industry... ·

2023/06/02

Considering your legacy and the legacy of the business you’ve worked so hard to build is a worthwhile effort. Today we chat with Ari Weinzweig of Zingerman's Deli who, after breaking every rule in the book to build his $75M empire, is choosing to give it all away. We’re also joined by Natalie Reitman-White who helped him accomplish this noble goal. This conversation proves that a vision for a better tomorrow leads to a better today. You can reach out to Ari directly using the email address

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00:33:59

Clint Hughey on creating impact in our communities

FULL COMP: The Voice of the Restaurant Industry... ·

2023/05/30

Snooze is a breakfast joint like many others but with a few key exceptions. Today’s guest, Clint Hughey, is one of those exceptions. Clint is Snooze’s Director of Impact and works to strengthen the bond between Snooze, its team, and its community. I think most of us take the entrepreneurial leap to create a greater impact in the lives of others, today we sit down with a subject matter expert to learn how to maximize those efforts. For more information on Snooze and their programs, visit

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00:37:50

Geoff Alexander on leveling up leadership skills

FULL COMP: The Voice of the Restaurant Industry... ·

2023/05/26

After 30 years with restaurant conglomerate Lettuce Entertain You, Geoff Alexander could teach a masterclass on building and scaling a restaurant brand. And that’s exactly what he’s done for us today. In this far reaching conversation we discuss the essential elements of leadership, how to build a brand from the ground up, turnaround strategies for struggling brands, and how to outsmart the competition. That’s Geoff Alexander. For more information on Wow Bao, visit

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00:35:42

Omer & Jennifer Horev on transforming a restaurant...

FULL COMP: The Voice of the Restaurant Industry... ·

2023/05/23

Pura Vida is more than a restaurant, it’s a wellness brand that's selling peace of mind through nourishment. Today we sit down with the founders Omer and Jennifer Horev to discuss the essential elements of brand building and how to effectively scale without brand dilution. For more information on Pura Vida, visit https://www.puravidamiami.com/. ____________________________________________________________ Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees

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00:37:00

Natasha McIrvin on mastering surprise and delight

FULL COMP: The Voice of the Restaurant Industry... ·

2023/05/19

Our guests, even our most loyal guests, can cook at home. They don’t come to us for nourishment, they come to us for entertainment. Food and beverage done well is performance art and few have done it better than Eleven Madison Park. Today we chat with Natasha McIrvin, former head of the dreamweaver program at EMP. Her job was to build a system that ensured surprise and delight were baked into every guest experience. In our conversation she shares the system she built and the tactics she used to

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00:33:29

Udi Hershkovitz on reinventing the restaurant concept

FULL COMP: The Voice of the Restaurant Industry... ·

2023/05/12

The world looks different post pandemic and so do a lot of restaurants. The same experimentation that we’ve put into our menus is now finding its way into our buildouts. My guest, Udi Hershkovitz, has been in the restaurant game for over 2 decades and he’s ready to try something new. Today we talk about his 25 year old restaurant and how it inspired him to open a second concept in a shipping container. That’s Udi Hershkovitz. For more information on Udi and his restaurant concepts, visit

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00:37:04

Lauren Fernandez on perfecting restaurant profitability

FULL COMP: The Voice of the Restaurant Industry... ·

2023/05/09

Lauren Fernandez went from working in restaurants, to working on restaurants, to influencing the industry at scale. After cutting her teeth as a corporate executive turned franchisee, she’s taken the lessons she’s learned and crafted not only an educational platform, but an investment engine for those that come after her. Today, we discuss what she's built and how it works to ease the burden of independent restaurateurs. For more information on Lauren and Full Course, visit

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00:34:28

Russ Hawkins on using data to become an agile business

FULL COMP: The Voice of the Restaurant Industry... ·

2023/05/05

The best companies in the world are agile. They’re analyzing data and then testing the market in small but significant ways to see what’s working and what isn’t. That’s why I sat down with Russ Hawkins. Russ is the leader of Agilence, a company that the big guys hire to process their data and create profitable strategies. Today we talk about what data we should be analyzing and how to test the market to ensure positive outcomes. For more information on Agilence, visit

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00:38:07

Sanjiv Razdan on the rebirth of a brand

FULL COMP: The Voice of the Restaurant Industry... ·

2023/05/02

If you think it’s hard to build a brand, try turning one around. The Coffee Bean and Tea Leaf scaled to 1,200 locations globally but, after decades of success, the wheels of progress began to slow. That’s when today’s guest, Sanjiv Razdan, was brought in as CEO. It was his job to take a great business and evolve it into a great company. Today, we discuss what it takes to begin again when you’re already in the middle of it and the tools he’s crafted to ensure that his new beginning has a happy

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652 results

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