PODCAST
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
All Episodes
06:06
Redesigning Process Improvement in the Age of AI...
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06:36
Social Media Influencers and Your Customer Experience
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05:23
Starbucks Store Closings for Training: Déjà vu and You
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06:03
Starbucks, Challenges and Opportunities in Philadelphia
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05:23
Waiting for Your Email: For the Good of Humanity,...
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03:47
Hello Facebook & Apple – It’s about transparency...
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04:05
My crystal ball says winning experiences will deliver
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05:30
Goodbye Toys “R” Us and Hello Your Sustainability
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05:05
Starbucks: Greatness Personified/Excellence...
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05:16
Strategic Positioning | Is Your Customer Experience...
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05:12
Everyone Has a Platform: Are You Training For that...
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05:27
Customer Centricity is MORE than Customer Experience
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04:08
The Robots are Here and There is Fear
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04:54
Customer Experience Lessons from Television...
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04:21
Go Human, Go Methodical but Above All Else GO for VALUE
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04:45
Empathic Design – As Close to the Holy Grail as You...
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04:21
One if by Voice, Two if by Drone – Make it Easy or...
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04:07
04:22
Supercharge Your Business by Letting Go
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05:03
Retail Armageddon, Chupacabra, and Other Myths
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