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PODCAST

Business of Tech: Daily 10-Minute IT Services Insights

In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering "Why Do We Care?", channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.

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All Episodes

00:14:23

From Air Fryers to AI Chips: Highlights from CES 2025

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/01/09

Key highlights from CES 2025, focusing on market predictions and the impact of potential tariffs on the tech industry. The Consumer Technology Association forecasts a 3.2% growth in the U.S. tech market, reaching $537 billion, contingent on avoiding a trade war under President-elect Donald Trump. The episode emphasizes the growing familiarity and usage of generative artificial intelligence (AI) among U.S. adults, with significant market growth anticipated in AI retail and virtual try-on

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00:13:45

AI Expansion: Government's Growing Toolkit and...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/01/08

The federal government has reported a substantial increase in AI use cases, with over 1,700 applications identified across 37 agencies, more than doubling the previous year's total. These use cases span various categories, including health, mission-enabling tasks, and government services. The Department of Health and Human Services leads with 271 reported cases, showcasing the growing integration of AI in public services.Host Dave Sobel highlights new innovations from companies like Synchro,

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00:14:13

Cybersecurity Under Siege: China's Threats,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/01/07

Host Dave Sobel discusses significant cybersecurity developments involving the U.S. Treasury Department and its recent breach linked to Chinese hackers. The breach, which was discovered on December 8, 2024, involved unauthorized access to unclassified documents within the Office of Foreign Assets Control, raising alarms about the potential exposure of sensitive information related to economic sanctions. The episode highlights the ongoing investigations and the U.S. government's response, including

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00:12:49

The State of the MSP Industry: Growth, Compliance,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/01/06

A recent report from Kaseya reveals that 91% of MSPs are prioritizing profitability, with a significant portion expecting revenue growth despite challenges in customer acquisition. The competitive landscape sees smaller MSPs leveraging niche expertise, while the rise of AI-driven threats poses new challenges, with over two-thirds of providers reporting increased attacks. Sobel highlights the findings from a Fiverr survey of U.S. small business owners, which indicates a strong sense of optimism for

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00:20:46

Digital Humans: AI Ethics, Applications, ROI, and...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/01/04

Dave Sobel engages in a thought-provoking conversation with Danny Tomsett, the CEO of UneeQ, a company specializing in AI-powered digital humans. The discussion begins with an exploration of the concept of digital humans—interactive avatars designed to assist users across various digital platforms, such as kiosks, websites, and mobile apps. Tomsett explains how these digital humans are transforming customer service and marketing by providing a more human-like interaction, allowing users to

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00:23:58

Custom Software Development, AI Integration, & Client...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/01/03

Dave Sobel engages in a thought-provoking conversation with Andrew Duncan, founder of Vertice Labs, a consultancy specializing in custom software development. The discussion centers around the evolving landscape of software development as we approach 2025, highlighting the importance of understanding when to build custom software versus utilizing off-the-shelf solutions. Duncan emphasizes that businesses should focus on developing software that directly relates to their unique value propositions, or

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00:18:56

Exploring AI-Driven Professional Services Automation:...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/01/02

Host Dave Sobel welcomes Sri Ganesan, co-founder and CEO of RocketLane, to discuss the evolving landscape of professional services automation (PSA). The conversation delves into the challenges faced by IT service providers in managing client-facing projects and the need to transition from a hero-driven approach to a more systematic, governance-focused model. Sree emphasizes the importance of standardizing project delivery to enhance consistency and efficiency, which is at the core of RocketLane's

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00:24:18

The Singularity Paradox: Philosophy, Business...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/01/01

host Dave Sobel engages in a deep conversation with Anders Indset, a business philosopher who explores the intersection of philosophy and business. The discussion centers around how philosophical inquiry can lead to better decision-making and outcomes in the corporate world. Anders shares his journey of merging his passions for capitalism and philosophical contemplation, emphasizing the importance of questioning assumptions and understanding the ethical implications of business practices in today's

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00:18:07

AI in Food Safety: Enhancing Compliance, Consumer...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/31

Host Dave Sobel engages in a compelling conversation with Mark Haas, the CEO of the Helmsman Group, a company specializing in the consumer packaged goods (CPG) sector. With over 30 years of experience in the industry, Mark shares insights into how AI, particularly natural language processing (NLP), is transforming food regulation and safety. The discussion delves into the origins of their innovative platform, Regulate, which was born out of a need for a sophisticated data warehouse to manage the

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00:18:44

Navigating Compliance, Cybersecurity Investment, &...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/30

The discussion begins with Jared Casner sharing his journey into the channel, highlighting a pivotal shift from direct sales to working with Managed Service Providers (MSPs). Initially targeting small businesses with a compliance-as-a-service platform, Jared and his team quickly realized the importance of MSPs in deploying their solution effectively. This realization led them to invest time in understanding the channel, attending conferences, and learning from their MSP partners.Jared elaborates on

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00:15:24

Navigating Compliance Complexity: MSPs,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/29

Host Dave Sobel engages in a thought-provoking conversation with Josh Hoffman, the Chief Revenue Officer at ControlCase. They delve into the complexities of compliance in the regulatory landscape, particularly in the United States, where a patchwork of state laws creates confusion for businesses. Hoffman emphasizes the challenges faced by clients navigating compliance requirements, highlighting the need for expertise and support, especially for Managed Service Providers (MSPs) who can play a crucial

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00:19:59

Exploring AI in Project Management: Automation, Data...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/28

Host Dave Sobel engages in a thought-provoking conversation with Mike Psenka from Moovila, focusing on the transformative role of AI and automation in project management. Mike shares insights from his extensive experience in implementing AI technologies, emphasizing the importance of relationship management in project-based industries. He highlights how AI has not only improved operational efficiency but also significantly enhanced customer satisfaction by managing expectations, particularly during

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00:17:18

Exploring Human-Centric Support, AI Integration,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/27

David shares his background in the tech industry, specifically his experience with a company that sold transceivers to major telecommunications firms. This experience highlighted the need for exceptional customer support, leading him to establish Help with a focus on providing human-powered, 24/7 frontline support.David Sohn emphasizes the importance of human interaction in customer service, contrasting it with the often frustrating experiences associated with AI chatbots. He acknowledges the

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00:20:28

MSP Growth: M&A Insights, Human Capital, AI...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/26

n this episode of the podcast, host Dave Sobol interviews Nelson Gomes, the CEO of Portalia Group, who shares insights from his extensive career in the managed services provider (MSP) industry. Nelson recounts his journey, starting with the founding of Priority One Group in 1997, which initially focused on IT services before evolving into an MSP with a specialization in healthcare. After merging with Medicus IT in 2019, he experienced significant growth, ultimately leaving the organization in 2024

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00:19:37

Automation, AI, SaaS Management, and MSP Growth with...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/24

Dave Sobel engages in a conversation with Mark Ralls, the president of Auvik, a company specializing in network monitoring and management. The discussion begins with an exploration of the transformative potential of automation and AI in the IT landscape. Ralls emphasizes Auvik's role in proactively monitoring networks, providing customized alerts, and integrating critical data into platforms used by their partners. He highlights the importance of ensuring that technicians receive relevant

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00:20:54

Cybersecurity Insights: Policy, Identity Management...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/23

Dave Sobel engages in a thought-provoking conversation with Jon Murchison, CEO of BlackPoint Cyber, about the current state of cybersecurity policies and practices. They discuss the initiatives surrounding "secure by design" and "secure by default," emphasizing the challenges faced by managed IT service providers in implementing these ideals. Jon expresses skepticism about the immediate impact of these policies on the ground level, noting that while they are well-intentioned, they often fall short

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00:16:40

Venture Capital in MSP SaaS: Insights on Investment,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/22

In this episode of the podcast, host Dave Sobel sits down with Joel Abramson, the managing partner at TopDown Ventures, to discuss the intricacies of venture capital in the managed services provider (MSP) software space. With a background that includes significant experience in the MSP industry, including the sale of a large MSP to TELUS, Joel shares insights into the investment thesis of TopDown Ventures, which focuses on early-stage MSP software companies. The conversation highlights the

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00:15:31

Exploring Evergreen's Long-Term Investment Strategy,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/20

Host Dave Sobel interviews Jeff Totten, the founder and CEO of Evergreen, a company that takes a unique long-term investment approach in the managed services provider (MSP) space. Jeff shares insights into Evergreen's philosophy, which is heavily inspired by Berkshire Hathaway's model of acquiring businesses with the intent to build and hold them for the long haul. This strategy emphasizes the importance of investing in people and maintaining the culture of the companies they acquire, ensuring that

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00:20:22

Open Source MSP Solutions, Community Growth, & AI...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/19

host Dave Sobel sits down with Kelvin Tegelaar, the CTO of Lime and founder of CyberDrain, to discuss the evolving landscape of SaaS management and the innovative approach taken by CyberDrain. Tegelaar introduces the Cyber Drain Improved Partner Portal (CIPP), an open-source, multi-tenant management solution specifically designed for Microsoft 365. He highlights the need for affordable management tools in the MSP space, which often suffer from high pricing models. By offering a free and open-source

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00:18:53

2024 Predictions Review & 2025 Outlook: AI,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/18

The episode begins with a recap of the previous year's forecasts, assessing their accuracy and relevance in the rapidly evolving tech landscape. Host Dave Sobel highlights the increasing reliance of businesses, particularly in healthcare and finance, on Managed Service Providers (MSPs) to navigate the complex compliance requirements stemming from a surge in state-level data privacy laws across the U.S. Sobel discusses the role of artificial intelligence (AI) and machine learning in transforming IT

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1,860 results

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