PODCAST
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
All Episodes
03:57
Experiential Lessons for the Christmas Season: Going...
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03:38
Is Customer Service Getting Better or Worse? The...
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06:01
Complexly Simple – Success Can Breed Mediocracy
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05:44
Please Ask My Opinion BUT NOT TOO MUCH
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04:46
Want a Free Franchise? A Hypothetical with Real-World...
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05:05
05:52
Gratitude is a Customer Experience Differentiator
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05:27
Small is the New Big: Customer Experience Excellence...
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05:19
“Where Has All The Loyalty Gone? – Long Time Passing”
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04:37
Lead People Not Technology: Interacting to Succeed
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03:40
Empathy and Connection: The Not So Secret Weapons for...
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05:07
The Risk of Excellence: Avoiding Customer Experience...
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04:28
Not Just Fast: Understanding a Responsive Experience
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03:46
Keeping Your Audience’s Attent…Look There’s a Squirrel
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03:42
When It Matters Most: Customer Experience With the...
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05:32
Shedding Your Implicit Bias: It’s Time for Design...
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03:39
Leading with the GOOD: A must have for customer...
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04:23
Big Data to the Rescue of the Passenger Experience?
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04:27
Guilt or Greatness? Associations that Affect Customer...
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04:04
Differentiation Strategy: Flying on Segmentation,...
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