Migrating 130,000 platform customers during lockdown
Replatforming is a huge challenge at the best of times, let alone in the middle of a lockdown and global pandemic. But, in the midst of the Coronavirus crisis, Embark switched Zurich customers onto a new platform systems at the end of April. In this podcast, Phil Smith, Embark’s chief executive, discusses this platform migration, as well his plans for the Alliance Trust Savings platform, which he decided against migrating during the lockdown. ‘If you put consumers first, use common sense
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