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PODCAST

Business of Tech: Daily 10-Minute IT Services Insights

In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering "Why Do We Care?", channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.

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All Episodes

00:14:00

AI Safety Tools, Diversity in IT, Voice Tech Risks,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/17

The episode opens with a focus on Anthropic's new tool, Clio, which is designed to enhance AI observability by identifying threats and unknown harms associated with its AI chatbot, Claude. Clio has already proven its utility by detecting a coordinated spam network attempting to manipulate search engine optimization. Anthropic aims to share Clio's methodologies with other AI labs to promote safer AI practices, emphasizing the importance of governance frameworks for service providers offering AI

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00:13:10

AI Leadership Growth, Chatbot Innovations, and...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/16

There is a significant surge in AI leadership and investment within organizations, highlighting a 70% increase in the number of chief AI officers from 2023 to 2024. This trend indicates a growing commitment to AI technology in the corporate landscape, with many companies opting to fill these roles with talent from major tech firms. The report emphasizes that as enterprises ramp up their AI initiatives, the chief AI officer role is becoming increasingly vital, particularly in publicly traded

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00:14:46

Exploring AI, Automation, and Team Dynamics in...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/15

Host Dave Sobel welcomes back Gerwai Todd, CEO of both PIA and TimeZest, to discuss the unique challenges and strategies involved in leading two organizations simultaneously. Gerwai emphasizes the importance of having a strong team and effective communication, highlighting the implementation of the Entrepreneurial Operating System (EOS) in both businesses. He shares how the time zone difference with his Australian team allows for a more balanced workload, enabling him to manage his responsibilities

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00:43:33

2025 Tech Outlook: AI Trends, Bespoke Platforms, and...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/14

Host Dave Sobel welcomes Seth Robinson, Vice President of Industry Research at CompTIA, and Rich Freeman, a seasoned journalist and analyst specializing in the SMB channel. The discussion centers around CompTIA's recently released outlook for 2025, which highlights the ongoing optimism within the technology sector, particularly among IT professionals and channel firms. Despite this optimism, the report reveals a concerning trend: fewer than half of businesses express confidence in their basic IT

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00:20:52

Navigating Compliance: Trends, Challenges, and the...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/13

Dave Sobel engages in a thought-provoking conversation with Tim Golden, CEO of Compliance Scorecard. They discuss the evolving landscape of compliance, particularly in the context of Managed Service Providers (MSPs) as they look toward 2025. Tim emphasizes that compliance is not a fleeting trend but a critical aspect of business operations, drawing parallels to the historical implementation of seatbelt laws. He highlights the increasing importance of regulations such as the FTC safeguards and CMMC,

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00:16:21

Google Gemini 2.0, Cybersecurity Breaches, and the...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/12

Google launched Gemini 2.0, their next-generation AI model, which includes an experimental version called Gemini 2.0 Flash, boasts impressive capabilities such as generating text, images, and speech while processing various inputs. With a focus on multimodal functionality, Gemini 2.0 aims to support agentic AI systems that can think ahead and act on behalf of users. Host Dave Sobel highlights key features like the multi-modal live API and Project Mariner, an AI-powered Chrome extension, while also

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00:11:10

TeamViewer's $720M Acquisition, Microsoft Shareholder...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/11

The episode starts with TeamViewer's acquisition of 1E for approximately $720 million. This strategic move aims to enhance TeamViewer's capabilities in digital workplace management and intelligent endpoint management, ultimately improving employee experience and operational efficiency. With TeamViewer already installed on over 2.5 billion devices globally, this acquisition is seen as a pivotal step in the convergence of remote support and endpoint management, reflecting the evolving needs of

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00:17:33

MSPs Propel AI Growth: ChatGPT Pro, Domain-Specific...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/10

A recent survey by ISG indicates that nearly two-thirds of executives in the Americas and Europe are utilizing MSPs for their AI initiatives, with enterprise spending on these projects expected to rise by 50% in 2025. Sobel highlights the shift towards smaller, domain-specific AI models, which are anticipated to become mainstream as organizations seek more cost-effective and efficient solutions tailored to their specific needs.Host Dave Sobel elaborates on the advantages of small language models,

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00:14:52

U.S. Job Growth, IT Labor Trends, VDI Challenges,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/09

The U.S. economy added 227,000 jobs in November, with a slight increase in the unemployment rate to 4.2%. Notably, the IT sector saw stable hiring, with the unemployment rate for IT professionals decreasing to 2.5%. However, a recent study highlights the impact of return-to-office mandates on employee turnover, especially among women and skilled workers, indicating a significant challenge for companies in retaining talent.Host Dave Sobel emphasizes the importance of employee retention strategies as

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00:16:52

Balancing MSP Standardization, Talent, & Strategic...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/08

Dave Sobel sits down with Elliott Hyman, CEO of Myra Technology Group, to discuss the unique challenges and opportunities faced by managed service providers (MSPs) operating within a collective framework. Hyman shares insights into how his organization selects and supports a diverse group of MSPs, emphasizing the importance of understanding each business's unique identity, employees, and customer base. This tailored approach allows them to guide each company along a continuum of operational

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00:25:06

Exploring AI in Content Creation: Tools, Techniques,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/07

Host Dave Sobel dives into the fascinating world of artificial intelligence (AI) and its practical applications in content creation. He shares insights from a recent presentation on how managed service providers (MSPs) and their customers are leveraging AI. Sobel emphasizes the importance of AI as a tool that enhances his workflow, allowing him to produce a daily news show efficiently while maintaining a personal touch in content curation. Sobel outlines his workflow for preparing the daily news

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00:15:43

Exploring 1Password's Strategy, Cybersecurity Trends,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/06

Dave Sobel sits down with Jason Eberhardt from 1Password to discuss the evolving landscape of cybersecurity and the role of managed service providers (MSPs) within it. Eberhardt shares insights into 1Password's commitment to building relationships with MSPs, highlighting the company's transition from a consumer-focused product to one that actively engages with the MSP channel. With over 150 partners and millions of users, 1Password is now prioritizing its offerings for MSPs, aiming to create a

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00:15:10

re:invent: Amazon's AI Innovations, Cybersecurity...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/05

At Amazon's reInvent conference the company unveiled a range of AI-centric innovations. AWS CEO Matt Garman highlighted the transformative potential of generative AI across various industries, introducing Amazon Bedrock, which aims to streamline model training and reduce costs. The new Nova family of foundation models, including Nova Micro, Nova Lite, and Nova Premier, was also announced, showcasing AWS's commitment to enhancing AI capabilities. Additionally, updates to Q-Business, AWS's AI

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00:15:21

Cyber Threats Evolve, Telecom Lawsuits, AI...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/04

As organizations enhance their data backup practices, hackers are increasingly targeting essential systems to render them inoperable, causing significant financial pain for affected companies. A case shared by Palo Alto Networks illustrates the widespread impact of such attacks, where one incident affected over 100 partners of a single tech vendor. With predictions of more destructive attacks on the horizon, the episode emphasizes the need for organizations to bolster their defenses against these

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00:13:00

AI Adoption Challenges, Rising Energy Costs for Small...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/03

A recent Cisco AI Readiness Index reveals a significant gap between the urgency for AI implementation and the actual capabilities of organizations. Despite 98% of surveyed business leaders feeling pressure to deploy AI, only 13% are fully prepared, and a mere 21% have the necessary graphics processing units to handle current and future AI workloads. The receptiveness of boards to AI has also declined, indicating a growing trust and understanding gap that CIOs and IT leaders must address.The episode

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00:13:47

Intel's CEO Resigns, Microsoft Data Denial, AI...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/02

As inflation concerns resurface, the latest data reveals a modest rise in the Personal Consumption Expenditures Price Index, with the overall PCE increasing by 2.3% year-over-year. Despite these inflationary pressures, the economy shows resilience, with GDP growth at an annualized rate of 2.8% in the third quarter and a steady job market. Host Dave Sobel highlights five positive economic trends, including a decrease in inflation rates and an increase in real wages, which suggest a cautiously

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00:16:23

Exploring AI, Automation, and Device Lifecycle...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/12/01

Dave Sobel interviews Colin Britton, the COO of Devisee, to discuss the current landscape of automation and management applications, particularly in relation to Microsoft Intune. Colin shares insights into how Devisee is positioning itself as an "easy button" for Intune, addressing the challenges faced by Managed Service Providers (MSPs) in utilizing the Microsoft 365 platform. The conversation delves into the evolution of the Remote Monitoring and Management (RMM) space since their time at Logic

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00:28:07

Q&A on MSP Trends: AI, Billing Rates, Technician...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/11/30

Dave Sobel engages with the audience during a live Question and Answer session, addressing a variety of topics relevant to the managed services provider (MSP) market. The discussion kicks off with a deep dive into technician density, clarifying that endpoints per technician should include all devices covered under managed services plans, not just workstations and servers. Sobel emphasizes the importance of tracking these metrics as automation and AI continue to evolve, potentially allowing for

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00:20:45

AI in DNS Security, Content Moderation & Future...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/11/29

Host Dave Sobel sits down with Ken Carnesi, the co-founder and CEO of DNSfilter, to explore the integration of artificial intelligence (AI) within their DNS security solutions. Ken explains how DNSfilter leverages machine learning to enhance threat intelligence by analyzing both proprietary data and third-party feeds. With over 100 different feeds, the challenge lies in reconciling differing opinions on what constitutes a threat. By employing machine learning algorithms, DNSfilter can determine the

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00:21:43

Mobile Security, Generational Attitudes, AI Impact, &...

Business of Tech: Daily 10-Minute IT Services Insights ·

2024/11/28

Host Dave Sobel welcomes Dennis O'Shea, CEO of Mobile Mentor, a managed services provider (MSP) with a unique background in mobile technology. Dennis shares insights from his extensive experience in the industry, particularly focusing on the generational differences in attitudes toward data security and privacy. He highlights how younger generations, especially Generation Z, have a more relaxed approach to sharing personal information, influenced by their social media habits, contrasting sharply

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1,860 results

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