x

75% of people globally want unbiased news (Pew Research) but are concerned they're not getting that.

Get balanced coverage with Symby. See how stories are covered across diverse outlets and spot when one side covers a story the other skips.

PODCAST

Future Commerce

Phillip Jackson, Brian Lange

Future Commerce is the culture magazine for Commerce. Hosts Phillip Jackson and Brian Lange help brand and digital marketing leaders see around the next corner by exploring the intersection of Culture and Commerce. Trusted by the world"s most recognizable brands to deliver the most insightful, entertaining, and informative weekly podcasts, Future Commerce is the leading new media brand for eCommerce merchants and retail operators. Each week, we explore the cultural implications of what it means to

business marketing

All Episodes

00:02:03

10 Trends. 70 Pages. 1 Future. Vision is here.

Future Commerce ·

2021/02/01

Our newest report is out now. You don't have to predict the future, we've already done it for you. Get it today at https://futurecommerce.fm/vision

en

00:47:07

ShopShops Liyia Wu: “We’re Enabling a Generating of...

Future Commerce ·

2021/01/22

Liyia Wu, founder and CEO of ShopShops, joins the show today to discuss ShopShops, the future of online shopping, and how ShopShops is creating the space for the next generation of content creators and influencers. ShopShops and Consumer Behavior “I believe the future of shopping is definitely live and video.” - Liyia Wu Liyia states that they call themselves “Retail First” or “Retailtaimerce”, which is retail, entertainment, and commerce all in one as a platform that serves three sides of the

en

00:44:49

Net Neutrality and the Deplatforming of Trump (feat....

Future Commerce ·

2021/01/15

The Internet & Net Neutrality Danny works for the CEO of MediaMath on internal and external policy, as well as projects related to data partnerships and issues around privacy and competition. After leaving the Obama administration, Danny started at MediaMath answering the question of what is wrong with advertising. “There are significantly more actors than in that supply chain than I was aware of beforehand.” - Danny Sepulveda on transparency, misinformation, and disinformation in

en

00:51:50

"Your Tool, Your Sword, Your Treasure": Corporate...

Future Commerce ·

2021/01/08

Today, Brian and Phillip talk about the extension of 2020 into 2021, corporate leadership, and personal data. Corporate Leadership, Shopify, and Your Personal Data Anything related to Donald Trump is effectively not what Shopify wants to promote. Facebook, Twitter, Instagram, and Snapchat have all suspended Donald Trump’s account across their services. This brings to question businesses and their corporate leadership stepping forward. Elon Musk has surpassed Jeff Bezos as the world’s richest man

en

00:42:20

"2-Day is Too Slow": How Darkstore's FastAF is...

Future Commerce ·

2021/01/01

Lee Hnetinka, Founder and CEO of FastAF joins the podcast to talk about how FastAF is not only revolutionizing delivery but also offering its members a thoughtful, curated selection of products as a fresh take on the DTC marketplace.FastAF Now & 2021 ScalingFastAF is a two-hour delivery app to get premium essentials delivered, working with the likes of Aesop, Bala Bangles, and Vybes. FastAF is currently available in Los Angeles and New York.Currently, FastAF has micro-fulfilment centers to deliver

en

00:42:03

Divergence: 2020 in Retrospect, feat. Sucharita...

Future Commerce ·

2020/12/25

2017 to 2020, Sucharita the SoothsayerIn 2017, on FC Ep 2432041, Sucharita said “In the future, brands should be thinking about how they can become marketplaces,” which has come to be true in eCommerce today.In 2020, Sucharita says that divergence is the broad theme of the year: divergence in political thought, essential businesses vs. nonessential businesses, employed vs unemployed, etc.There will be recovery for businesses affected by this divergence, but it might be a longer recovery than what’s

en

00:49:40

Are We Human, or Are We Just a Bunch of Sensory...

Future Commerce ·

2020/12/18

Hot Sauces & Future Commerce v2: Conspiracy TheoryThe Killers have released a hot sauce collab, each named after one of their albums.Phillip used to listen to conspiracy theory radio as a child and was exposed to conspiracies about the X-Files being a vehicle to desensitize us to alien life.Elements of Disney’s The Mandalorian could be seen as a conspiracy theory: Baby Yoda, being cute in his vehicle by The Mandalorian’s side, could be allowing us to normalize putting our children in pandemic-proof

en

00:52:16

[Step by Step] What Tools Can a Small Brand Use to...

Future Commerce ·

2020/12/17

Show Notes: If you’re like us, you’ve done an insane amount of jigsaw puzzles in your quarantining. After getting into jigsaw puzzles, Kaylin was tired of staring at stock photos and watercolor scenery and longed to look at beautiful pieces of art while completing puzzles. Thus, the idea for JIGGY was born. Kaylin partners with emerging female artists to create beautiful, artful puzzles for both her customers to enjoy and her artists to make an income. Everything from the puzzle itself, to the

en

00:40:48

[Step by Step] What Tools Can Help Me to Tell My...

Future Commerce ·

2020/12/16

In episode 3 of Step by Step Season 4, James Le Compte tells us a story of conservation and preservation, and how they have created a luxury brand around an otherwise commonplace confection — chocolate. We dive deep into the psychology of brand storytelling, how you can tell those stories in every channel, and how you can bring tools along to inspire the customer in their purchase journey. Listen now!

en

00:50:29

[Step by Step] How Can I Use Marketing Automation to...

Future Commerce ·

2020/12/15

How does a small-but-mighty team compete with big global brands? Bahzad Trinos tells us exactly how his passion — his obsession — for denim has helped the brand Naked and Famous rise to the top of innovation and admiration from those in-the-know. The denim brand is pushing the limits of what is possible, creating new and exciting opportunities for engagement with the customer. From marketing automation to absurd product innovation, Bahzad teaches us how they're doing more with less, and converting

en

00:37:12

[Step by Step] How Can My DTC Brand Compete with...

Future Commerce ·

2020/12/14

It’s tougher than ever to attract an online shopper. It feels like everywhere you turn, you have to spend money to acquire a customer, and then spend MORE money to buy their loyalty. How do the big brands do it? How can a startup compete? There are so many channels for customers today and making sense of acquiring, converting, and reactivating these customers is more complicated than ever. Customers are no longer as loyal as they once were and float between brands, and channels, more fluidly than

en

01:21:48

Smelling the Roses with Sunny Chadha, Co-Founder and...

Future Commerce ·

2020/12/11

Founded in 2015 by Sunny Chadha and his wife, Seema, Venus ET Fleur takes a modern approach to floral design. Inspired by beautiful Parisian hat boxes and featuring Eternity Roses, which are real roses that last a year, the brand hit 20 million dollars in revenue in its first three years and has grown to over half a million followers on Instagram. In this episode, Sunny shares with us his entrepreneurial journey from growing up in New Jersey and working for his father's electronic company, to a

en

00:02:02

"How Can DTC Brands Compete?" Step by Step Season 4...

Future Commerce ·

2020/12/09

It’s tougher than ever to attract an online shopper. It feels like everywhere you turn, you have to spend money to acquire a customer, and then spend MORE money to earn their loyalty. How do the big brands do it? How can a startup compete? Find out in our next season of Step by Step, coming next week.

en

00:41:14

Cooperation, Inspiration and Discovery, feat....

Future Commerce ·

2020/12/04

Today we talk with Ferris Jumah, CEO of Surge.AI, about big data, AI technology in consumer insights, and the evolution of purchasing funnels. The New DIY DIY used to have a connotation of poor quality or poor craftsmanship but today, it’s more indicative of participation. Online marketplaces are booming with consumers and creators having more meaningful connections with items that could otherwise be more easily purchased. Partnering with Gladly, we’ve created a new report: The New DIY: Creators,

en

00:57:59

Robot Work vs. Human Work, feat Ferris Jumah, Founder...

Future Commerce ·

2020/11/27

Today we talk with Ferris Jumah, CEO of Surge.AI, about big data, AI technology in consumer insights, and the evolution of purchasing funnels. The New DIY DIY used to have a connotation of poor quality or poor craftsmanship but today, it’s more indicative of participation. Online marketplaces are booming with consumers and creators having more meaningful connections with items that could otherwise be more easily purchased. Partnering with Gladly, we’ve created a new report: The New DIY: Creators,

en

00:50:53

[Step by Step] How to Build Sustainable CX and Avoid...

Future Commerce ·

2020/11/20

Customer support and burnout often co-exist in an organization. How do you prevent burnout and have sustainable CX, while running one of the most prestigious brands in the world? Jeffrey Newman, Manager of Customer Care at Porsche shares how he keeps it all in balance. Listen now!

en

00:38:25

[Step by Step] How Does CX Address Modern Customer...

Future Commerce ·

2020/11/19

Customer Experience is about anticipating needs. For Native shoes, leading with their values helps them to do just that. Their brand promise - to live lightly - is woven into every interaction they have with a customer. To do this, they're using blended teams to help blur the lines between online interactions and offline interactions, creating a seamless, even channel-less, view of interacting with the customer. Listen now!

en

00:30:33

[Step by Step] How Does CX Drive Lifetime Value?...

Future Commerce ·

2020/11/18

How do you scale truly personal customer experiences? One-to-one CX takes time, talent, and experience. But when you train your customers to be your frontline CX team, that's where the magic happens. In this episode of Step by Step, CEO and Founder of women's swimwear brand, Andie, unpacks how they use technology to scale their brand promise while making every interaction personal.

en

00:43:19

[Step by Step] How to Move From a Contact Center to a...

Future Commerce ·

2020/11/17

Step by Step continues with Episode 2! "Selling is Good Service" says Kate Showalter. She should know - Kate is the Senior Director for Customer Service at Crate and Barrel, overseeing global CX for the storied retailer. Since COVID under Kate's direction, Crate and Barrel has nimbly transitioned their once store-bound frontline sales operation to a fully-digital-capable organization. In this episode we'll learn how she did it, and how you can too, Step by Step.

en

00:40:26

[Step by Step] How Do We Evolve from Customer Support...

Future Commerce ·

2020/11/16

Welcome to Step by Step Season 3 by Future Commerce, presented by Gladly. This season of Step by Step is all about customer experience. Consumers have reimagined the customer experience, and they expect far more from a service interaction than issue resolution. The service experience is now as important, if not more important, than the product experience. As customer expectations are evolving faster than ever, customers are rapidly moving toward brands that are engaging the way they want to engage,

en

611 results

Similar Podcasts

TaxTalent.com The Golden Rule Podcast

Adam Golden

TaxTalent.com Podcast

Tony Santiago

Handelsblatt Crime - spannende Streitfälle der deutschen Wirtschaft

Ina Karabasz, Solveig Gode, Sönke Iwersen

Deffner und Zschäpitz – Der Wirtschafts-Talk von WELT

WELT

Black Box - La scatola nera della finanza

Guido Brera e Gian Luca Comandini -...