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PODCAST

Home Care Hindsight

Welcome to Home Care Hindsight, where we dive deep into the lessons learned and strategies developed by home care providers to build a resilient and dedicated workforce. Powered by Ava, this podcast is your go-to resource for insights on retaining caregivers, reducing turnover, and optimizing your operations. Join us as we share real stories, expert advice, and practical tips that help you keep your caregivers happy and your business thriving.

health & fitness management

All Episodes

34:16

How Saying "Yes" To Everything Hurt My Business –...

Home Care Hindsight ·

2025/01/07

Nick Bonitatibus, speaker and video marketing expert for home care agencies, joins host David Knack to share his journey from videography to empowering home care businesses. Nick reflects on his big mistake—saying yes to an opportunity he wasn't prepared for—and how it taught him the power of intentionality and the importance of saying no to things that don't align with your goals. Nick introduces the "Care Paradox," which highlights the dangers of neglecting self-care while trying to care for

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36:04

How Micromanaging Held Me and My Business Back – Amy...

Home Care Hindsight ·

2024/12/17

Amy Petersen-Smith, franchise owner with the Senior Helpers Network, joins host David Knack on Home Care Hindsight to share insights from her journey as both a franchisor and franchisee. Amy discusses the pivotal moments that shaped her business philosophy, including her “biggest mistake” of initially hiring her husband, and how she transformed her company by embracing delegation, fostering a cohesive team culture, and leveraging external resources. Amy dives into the nuances of running a home care

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40:36

The Price I Paid for Not Investing in My Business –...

Home Care Hindsight ·

2024/12/10

Ryan McEniff, CEO of Minute Women Home Care, joins David Knack to share insights from his journey as a home care leader. Ryan discusses the challenges and rewards of delegating tasks, building a strong team culture, and implementing the Entrepreneurial Operating System (EOS) to drive accountability and growth in his business. He reflects on his biggest mistakes, including undervaluing personal and professional development, and offers actionable advice for overcoming obstacles and fostering business

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41:09

A Compassionate Caring Person: My Greatest Strength...

Home Care Hindsight ·

2024/12/03

Bob Roth, co-founder and managing partner of Cypress Home Care Solutions, joins host David Knack to share his journey from an "accidental caregiver" to a leader in the home care industry. Bob reflects on the challenges of balancing empathy and business decisions, recounting a pivotal moment when his compassion led to hard lessons about retaining the right team members. He discusses how this experience shaped his approach to leadership and highlights the importance of aligning personal values with

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29:28

Don’t Assume Caregivers Aren’t Tech Savvy (like I...

Home Care Hindsight ·

2024/11/26

Ravin Shah, CEO and founder of HelloHire, joins host David Knack on Homecare Hindsight to discuss his entrepreneurial journey, the challenges of caregiver recruitment, and the technology solutions his platform offers. Ravin shares his early mistakes, including initially overlooking the home care industry, and the lessons he learned about the importance of embracing industry-specific technology. He also dives into the unique intersection of commerce and empathy in the home care industry, the value of

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38:45

Don’t Get Stuck in the Friend Zone – Gabrielle Pumpian

Home Care Hindsight ·

2024/11/19

Gabrielle Pumpian, COO of Entrethrive, joins host David Knack to share her journey from a sales leader to her current operations-focused role. Gabrielle reflects on her biggest sales mistake—getting stuck in the "friend zone" with clients—and how it held her back from achieving measurable results. She recounts the pivotal moment when her manager challenged her to move the dial, prompting her to rebuild relationships with key decision-makers and reshape her sales approach. Through this experience,

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47:00

Why I Chose Wrong: Building a Practice Instead of a...

Home Care Hindsight ·

2024/11/12

Stephen Tweed, CEO of Leading Home Care and founder of the Home Care CEO Forum, joins host David Knack on the Home Care Hindsight Podcast to discuss his extensive career in the home care industry. In this episode, Stephen shares insights on why caregiver retention matters as much as recruiting, how defining a clear vision shapes business growth, and why building a strong team is essential for success. Reflecting on his biggest career regret, Stephen offers a blueprint for moving from a solopreneur

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26:29

The Shocking Truth About Home Care Branding – Marissa...

Home Care Hindsight ·

2024/11/05

Marissa Snook, CEO of CoreCubed, joins host David Knack in this episode of Home Care Hindsight to share her extensive experience in home care marketing and website management. Marissa explains the critical importance of keeping your website secure by regularly updating plugins, themes, and backups. She also emphasizes the need for businesses to maintain all website logins and ownership of their sites. Marissa reflects on common mistakes she’s seen from clients, including the risks of losing

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43:25

How I Dealt with Burnout and (Kind of) Found...

Home Care Hindsight ·

2024/10/29

Casey Rausin, COO of Care on the Block, sits down with host David Knack to share her journey from nursing to care management in this episode of Home Care Hindsight. She discusses the critical steps involved in defining an ideal client profile and streamlining services to improve efficiency. Casey also reflects on the unique challenges her team encountered during the COVID-19 pandemic and how refocusing on core services led to a positive impact on both employees and clients. Throughout the

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36:57

How I Lost $30,000 My First Year in My Business –...

Home Care Hindsight ·

2024/10/22

Justin Currie, the owner and CEO of Thema Home Care and Founder of Masters of Home Care, joins host David Knack to share his journey of building a thriving home care agency. Justin discusses his biggest challenges, including the costly mistake of working with Medicaid and how he pivoted to private pay clients. He also offers valuable strategies on cash flow management, automating billing processes, and making data-driven decisions that propelled his agency to the Inc 5000 list. Lesson Takeaways:

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46:40

How to Stand Out from the Crowd with Referral Sources

Home Care Hindsight ·

2024/10/15

Adam Corcoran, owner of Elevation Marketing, shares the story of his first major sales presentation to host David Knack. This episode presents his rocky start in the home care industry and how it ultimately shaped his business success. He opens up about his first major sales presentation, where he was completely unprepared to handle the jargon, questions, and expectations of a room full of social workers. Adam learned the importance of preparation, understanding client pain points, and asking for

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33:49

What Hiring the Wrong Person Taught Me About Building...

Home Care Hindsight ·

2024/10/08

Becky Reel, the founder and CEO of Reel Home Care Consulting, shares the story of how she made a major hiring mistake by bringing her nanny into the office during COVID-19. She overlooked red flags, creating a toxic work environment. She reflects on how she learned from that mistake, along with advice for home care business owners on hiring, culture-building, and managing caregivers. From improving business practices to creating strong team dynamics, Becky’s insights offer valuable lessons for

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43:17

Quality over Quantity - How the Right Referral...

Home Care Hindsight ·

2024/10/01

In this episode of Home Care Hindsight, host David Knack sits down with Sarah Barker, owner of Senior Care Sales Solutions, to discuss the balance between growing a home care business and managing personal priorities. Sarah shares insights from her journey, including her big mistake of attending too many networking events at the expense of family time and how she's learned to optimize her efforts. Their conversation touches on overcoming childhood trauma, the importance of strategic time management,

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37:36

Your P&L is your truth teller. I didn't like what...

Home Care Hindsight ·

2024/09/24

In this episode of Home Care Hindsight, host David Knack sits down with Matt Ericksen, Senior Director of Sales and Operations at Griswold Home Care, to discuss his extensive experience and unique insights in the home care industry. Matt talks about overcoming personal challenges like dyslexia and ADHD to rise through the ranks and shares how his upbringing shaped his relentless drive to succeed. The conversation covers critical topics such as the importance of P&L management, strategies for

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45:37

Stop Thinking Like a Manager when You’re an Owner–...

Home Care Hindsight ·

2024/09/17

In this episode of Home Care Hindsight, host David Knack sits down with Emily Isbell, founder of EI and Company, to discuss her impressive journey from caregiver at 19 to a successful home care consultant and bestselling author. They delve into Emily's early career, the evolution of her business, and the release of her book, 'The 24/7 Solution.' Emily shares valuable insights on correcting mistakes, the importance of consistently executing strategies, and the necessity of looking for talent within

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39:05

Don’t Forget Owner Involved Employee Recognition...

Home Care Hindsight ·

2024/09/03

In this episode of Home Care Hindsight, host David Knack interviews Rachel Gartner, founder and CEO of Carework. They discuss Rachel's life in rural South Georgia as an Army wife and mother, her passion for hiring military spouses, and the unique challenges in the home care recruitment industry. Rachel shares insights on building effective systems for employee recognition, managing rapid company growth, and the importance of maintaining a caregiver-first mindset. They explore the difficulties of

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42:46

Why the Caregiver Shortage is a Myth - Julio Briones

Home Care Hindsight ·

2024/09/03

In this episode of Home Care Hindsight, host David Knack sits down with Julio Briones, CEO of The Briones Group Consulting, to explore his unique journey in the home care industry. From his start in home care at the tender age of 15 to becoming a well-respected consultant, Julio shares valuable lessons learned along the way. The conversation takes a deep dive into the challenges of hiring, the myth of the caregiver shortage, and the importance of proper legal documentation. Julio’s story is a mix of

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39:30

Hiring Tips that “Unstuck” my Career Growth – Amber...

Home Care Hindsight ·

2024/09/03

In this episode of Home Care Hindsight, host David Knack sits down with Amber Monroe, VP of Customer Experience at Paradigm, to dive deep into the challenges and triumphs of hiring in the home care industry. Amber shares her journey from making critical hiring mistakes early in her career to becoming a leader who knows how to navigate the complexities of team building. The conversation touches on the importance of behavioral-based interview questions, the impact of company culture on employee

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58 results

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