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PODCAST

AutoFix AdvisorCast

Michael Doherty

Welcome to AutoFix AdvisorCast, the podcast where automotive service advisors finally have a place to call home. Hosted by industry veteran Michael Doherty, with over 28 years of experience in the trenches, this show dives deep into the challenges, frustrations, and demands of being a service advisor in the independent auto repair world. AutoFix: AdvisorCast isn’t just about problems; it’s about solutions. Michael Doherty shares best practices, actionable tips, war stories, and fresh ideas from the

leisure automotive

All Episodes

15:35

Why Technicians Make Great Service Advisors - Chris...

AutoFix AdvisorCast ·

2025/01/24

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Chris Cotton gives you tips on why technicians can make fantastic service advisors. He addresses common concerns with transitioning technicians to these roles, such as lack of customer service experience and financial implications. Chris provides actionable tips for a

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17:00

Are Safety Protocols Important for Auto Repair Shops?

AutoFix AdvisorCast ·

2025/01/17

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. Today, Michael tells you how important CPR training and acquiring an AED are for automotive shops. He also talks about the value of having clearly defined core values that guide the whole team. Want one thing to focus on this year? Work to build strong relationships within your

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21:10

How to Master Scheduling and Service Bay Utilization...

AutoFix AdvisorCast ·

2025/01/10

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. Michael Doherty discusses the complexities of scheduling and service bay utilization today. He emphasizes the importance of recognizing the value of each incoming client call and the role of communication between service advisors, especially in multi-technician shops. Additionally,

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22:12

Vision High Tech Expo 2025 Preview

AutoFix AdvisorCast ·

2024/12/27

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Dougherty takes you through the A to Z of service advising, detailing individual traits and practices crucial for industry success. Michael shares his excitement about co-coaching a class with Chris Cotton at the Vision High Tech Training and Expo in March

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21:39

End-of-Year Reflections and Morning Routines for...

AutoFix AdvisorCast ·

2024/12/20

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. Michael Doherty discusses daily routines, parking lot scans, and communication plans for service advisors. He emphasizes the importance of a consistent morning routine to start the day energized and focused. He also shares practical tips on how to effectively scan and manage the

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22:19

Navigating Auto Repairs as a Woman with Aunt Jay

AutoFix AdvisorCast ·

2024/12/13

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. Aunt Jay shares her experiences with automotive repair shops, highlighting the challenges she faced being taken seriously as a female customer. Michael provides insights on the importance of trust and communication between service advisors and clients.00:00 Non-blood Aunt Jay:

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18:57

How to Turn Challenges into Opportunities for Service...

AutoFix AdvisorCast ·

2024/12/06

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. Michael Doherty dives into his experiences as a Service Advisor and how he learned to navigate common challenges. He discusses the importance of identifying and mitigating "uncontrollable variables" through proactive communication with clients. Michael also emphasizes the value of

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47:39

Common Challenges for Service Advisors and How to...

AutoFix AdvisorCast ·

2024/11/29

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. Find Chris Cotton and AutoFix AutoShop Coaching hereMichael Doherty is joined by Chris Cotton, a seasoned automotive coach and shop owner. Chris shares his decision to manage a shop in Durango remotely, spending minimal time on-site while empowering his team to handle daily

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17:07

Lessons from the Movie Pulp Fiction? Michael's Help...

AutoFix AdvisorCast ·

2024/11/22

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty delves into the multifaceted role of service advisors, drawing a comparison to the character Winston Wolf from Pulp Fiction as a professional problem solver. Michael emphasizes the importance of communication comprehension when exchanging information

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21:02

Daily Habits You NEED for Effective Service Advising!

AutoFix AdvisorCast ·

2024/11/15

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. Today, Michael Doherty discusses the importance of a structured Service Advisor Audit. He emphasizes how correct vehicle check-in pictures, including detailed documentation of odometer readings and vehicle conditions, are crucial to ensure transparency and avoid potential issues

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15:21

Mastering Appointment Scheduling and Team...

AutoFix AdvisorCast ·

2024/11/08

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty explores the intricacies of appointment scheduling and team communication in automotive service shops. He stresses the importance of proactive scheduling, ensuring technicians have vehicles ready for them to maximize shop efficiency. Additionally, he

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25:10

Walk-ins, Calls, and Emails Strategies for Service...

AutoFix AdvisorCast ·

2024/11/01

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty focuses on strategies for capturing and retaining new clients in an auto repair shop. Michael emphasizes the importance of showing value through actions like introducing clients to technicians and explaining the benefits of services such as warranties

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21:54

Step-by-Step Guide to Effective Client-Guided Sales...

AutoFix AdvisorCast ·

2024/10/25

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty emphasizes the importance of client-guided sales in the automotive repair industry. Michael discusses the significance of providing transparent communication, including using detailed pictures and taking the time to explain necessary repairs to

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20:22

How to Build Long-Term Trust with Technicians as a...

AutoFix AdvisorCast ·

2024/10/18

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty dives into the significance of building and retaining relationships with coworkers and clients. He shares a personal experience where he had to go the extra mile to diagnose a client's vehicle issue, underlining the importance of trust and

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23:06

Ep. 1 - Building and Retaining Client Relationships...

AutoFix AdvisorCast ·

2024/10/11

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty shares his journey of becoming a service advisor, beginning as a porter and detailer, to having an experienced mentor guide him through the role's nuances. Michael discusses the importance of effective communication in building and maintaining client

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0:48

AutoFix AdvisorCast Trailer

AutoFix AdvisorCast ·

2024/10/10

Listen to AutoFix AdvisorCast every Friday! Make sure you subscribe.

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