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PODCAST

Customer Experience Superheroes

Christopher Brooks

Presented by CX Influencer of the Year 2024, Christopher Brooks. The CX Superheroes podcast, with over 50 episodes brings you insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are "superhero" like in their strategies. Either they define best in class or are pushing the boundaries for the next generation of customer experience. From strategy to delivery, from SMEs to Enterprise customer centricity, all aspects of CX

business management

All Episodes

42:56

Customer Experience Superheroes - Series 6 Episode 2...

Customer Experience Superheroes ·

2021/01/24

Each episode unpacks another areas of customer experience with an expert in their field. In Christopher Brooks' latest Customer Experience Superpower we look at Customer Service with Bryan Horn, author of 'Get you Stuff and Get Out!' And we discover how badly managed customer service leads to badly behaved customers. Bryan takes through 'the death words' used by companies when they are excusing their inaction, and how in turn customers are becoming affected by bad service,

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40:19

Customer Experience Superheroes - Series 6 Episode 1...

Customer Experience Superheroes ·

2020/12/21

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27:14

Customer Experience Superheroes - Series 5 Episode 4...

Customer Experience Superheroes ·

2020/12/07

In this series we look at the CX Superpowers needed by CX leaders and demonstrated by leading brands seeking to create competitive advantage from customer experience. In this episode we look specifically at what this means for membership experience. Steve Devine heads up PROTECT a membership association for those in the world of protection (insurers, technologists and consultancies). With a combination of relevant content, engaging speakers and enjoyable events Steve has seen PROTECT grow, with some

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27:56

Customer Experience Superheroes - Series 5 Episode 3...

Customer Experience Superheroes ·

2020/11/12

Christopher Brooks' Customer Experience Superheroes podcast series explore the mindset, skillset and behavioural strengths needed to be a CX leader today. We discuss with experts in their field the superpowers needed to be among the elite achieving success from customer centricity. In this episode we catch up with Shane Goldberg, lead CX consultant at CustCore Ltd, Melbourne, Australia. Shane is responsible for guiding clients through customer transformation programmes. In every instance he

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49:17

Customer Experience Superheroes - Series 5 Episode 2...

Customer Experience Superheroes ·

2020/11/02

Christopher Brooks' CX Superheroes is now in its 5th series. Our aim is to bring listeners keen to progress the knowledge and insights from the world of customer experience. We hope listeners are inspired by the speakers and their topics. In this episode, global CX consultant and mentor Christopher Brooks is in conversation with the renowned CX influencer Adrian Swinscoe. Adrian leaves an impression on those he deals with. One which makes them think again about CX, from his no-nonsense

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29:47

Customer Experience Superheroes - Series 5 Episode 1...

Customer Experience Superheroes ·

2020/10/09

In this episode CX Superheroes podcast host Christopher Brooks spends time with a true leader in one of the key areas of a customer centricity; customer service. Steve Bederman is the CEO of NobelBiz, a leading contact centre company, with over 250 employees. Having started his career as a call agent some 40 years, Steve has grown several business and is now both a leader and influencer within the contact center sector, Having developed leading approaches to contact centre management and technology

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28:47

Customer Experience Superheroes - Series 4 Episode 4...

Customer Experience Superheroes ·

2020/09/28

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38:29

Customer Experience Superheroes - Series 4 Episode 3...

Customer Experience Superheroes ·

2020/09/12

Nick Lygo-Baker has spent many years research agency side to develop a specialism in voice of the customer. Having moved to become a CX consultant, leading Paradigm CX Ltd, he's been able to take his specialism to many clients to help them both understand how to generate more powerful insights, but also how to convert what they find into actionable improvements. In conversation with global CX consultant and mentor Christopher Brooks, host of the CX Superheroes podcast series, they discuss one

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37:32

Customer Experience Superheroes - Series 4 Episode 2...

Customer Experience Superheroes ·

2020/08/13

In this episode of Customer Experience Superheroes we speak to a tour de force in customer experience, Nate Brown. As Chief Experience Officer of Officium Labs and Co-founder of the CX Accelerator community, Nate is respected across the globe for his inspirational and progressive approach to customer experience. In this episode Nate highlights a new order for CX. As the customer experience discipline has evolved, Nate highlights the importance of knowing your role in CX and being brilliant at it

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27:01

Customer Experience Superheroes - Series 4 Episode 1...

Customer Experience Superheroes ·

2020/07/22

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25:14

Customer Experience Superheroes - Series 3 Episode 4...

Customer Experience Superheroes ·

2020/07/09

In this series we share the CX Superpowers needed to be a leader in customer experience today. Completing our third series we welcome Katie Stabler, founder of Cultivate - Customer Experience by Design. Through an experienced career in service, Katie shares the importance of treating recovery as a customer experience opportunity. With examples from Tesco & Ritz Carlton we hear how a potential issue can result in a more committed customer. Learning this superpower as well as others in this series

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28:22

Customer Experience Superheroes - Series 3 Episode 3...

Customer Experience Superheroes ·

2020/07/02

In this episode of Christopher Brooks' Customer Experience Superheroes we meet the superhero David Wales. David spent many years working as a firefighter and training officer, before being appointed as the first customer experience manager in the fire service. Now running his own consultancy practice Shared Aim, David shares his ideals and experiences on the importance of enabling all to review outcomes and situations from the customer's perspective. David explains how important it is to

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38:23

Customer Experience Superheroes - Series 3 Episode 2...

Customer Experience Superheroes ·

2020/06/05

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24:01

Customer Experience Superheroes - Series 3 Episode 1...

Customer Experience Superheroes ·

2020/05/25

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41:13

Customer Experience Superheroes - Series 2 Episode 4...

Customer Experience Superheroes ·

2020/04/20

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34:30

Customer Experience Superheroes - Series 2 Episode 3...

Customer Experience Superheroes ·

2020/04/01

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16:04

Customer Experience Superheroes - Series 2 Episode 2...

Customer Experience Superheroes ·

2020/03/23

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28:19

Customer Experience Superheroes - Series 1 Episode 4...

Customer Experience Superheroes ·

2020/02/07

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59:42

Customer Experience Superheroes - Series 1 Episode 3...

Customer Experience Superheroes ·

2020/01/06

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20:09

Customer Experience Superheroes - Series 1 Episode 2...

Customer Experience Superheroes ·

2019/12/03

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62 results

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