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PODCAST

Behind the Gates

Ed Chapman & Michael Herd

Join us for wide-ranging conversations with guests from around the world as we approach every topic with Private Club management and leadership.Who are your hosts?Ed Chapman, CCM, PGA - a Club hospitality professional and current CEO of Royal Auckland & Grange Golf Club in New Zealand, who has worked in four countries on three continents over the past 20 years in Clubs.Michael Herd - one of the industry"s leading recruiters, Head of International Search & Consulting for Kopplin Kuebler &

business management

All Episodes

47:13

Gareth Macklin | Simplifying safety and compliance in...

Behind the Gates ·

2022/11/17

On today's episode I am joined by Gareth Macklin. Gareth is the Founder and Managing Director of Obbi Golf.Obbi golf is an integrated software platform that gives peace of mind to Golf Club Managers around their Compliance, Safety & Training in less than 5 seconds. Obbi is evolving at pace with the aim of becoming the number 1 Golf Compliance platform globally.In this conversation Gareth outlines some of the potential pitfalls of getting safety compliance wrong. Is merely legal compliance

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11:40

Monday Motivation 7 - Return on Experience | Aligning...

Behind the Gates ·

2022/11/14

In these 'Monday Motivation' bonus episodes of my podcast, I'll be sharing some of my favourite takeaways and moments from the previous episode of The Modern Club Management Podcast.In this episode Etienne Haro, Hotel Manager of La Mamounia, shares his insights into what he calls "Return on Experience" (ROE) and aligning your operation; plus some common mistakes he sees and would look for as a consultant. If you're not familiar with the luxury hospitality world of hotels and F&B then you'll love

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5:09

Monday Motivation 6 - what the best club managers do...

Behind the Gates ·

2022/11/07

In these 'Monday Motivation' bonus episodes of my podcast, I'll be sharing some of my favourite takeaways and moments from the previous episode of The Modern Club Management Podcast.In this episode Toby Johansson, the CEO of CMAE, shares his insights into what the best club managers do differently to others; specifically the non-obvious skills that they possess. Please enjoy this episode.This podcast is brought to you bySuada. Suada is the social learning platform that delivers high-quality blended

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57:41

Toby Johansson | CEO of Club Management Association...

Behind the Gates ·

2022/11/03

Welcome to the Modern Club Management Podcast with me, your host, Ed Chapman. Today I am very happy to be joined by Toby Johansson. Toby is the CEO of the Club Management Association of Europe. A role he started on 1st September this year after spending 5 years as the Director of Education; where he has overseen expansion in staff and education offerings, re-branding, and brought on new corporate partners. Previously he was the CEO of the Golf Club Management Association of Sweden and Sport Director

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5:51

Monday Motivation 5 - Stoic philosophy | Meditation

Behind the Gates ·

2022/10/31

In these 'Monday Motivation' bonus episodes of my podcast, I'll be sharing some of my favourite takeaways and moments from the previous episode of The Modern Club Management Podcast.In this episode Richard Pennell and I discuss stoic philosophy and meditation. Two skills we believe everyone should have in their toolbox; we go in to the practical application of these. Plus we talk about the common misconception around both of these.Please enjoy this episode.This podcast is brought to you bySuada

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6:12

Monday Motivation 4 - Moving overseas | experiences...

Behind the Gates ·

2022/10/24

In these 'Monday Motivation' bonus episodes of my podcast, I'll be sharing some of my favourite takeaways and moments from the previous episode of The Modern Club Management Podcast.In this episode Gavin Robinson shares what it can be like in your first days working overseas and his overall experience of working in Mexico for 15 years. Plus he shares what it was like for him growing up in Belfast during The Troubles and how this shaped his skills in resilience and adaptability.Please enjoy this

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54:10

Gavin Robinson | Working overseas and the challenges...

Behind the Gates ·

2022/10/20

Today I am excited to be joined by Gavin Robinson (https://www.linkedin.com/in/gavin-robinson-46013b14/). Gavin spent almost 15 years running some of the best golf clubs in Mexico after completing his PGA training; from 5* luxury private members clubs to a start-up pubic course with the ambition of growing the game from the grassroots (https://zibatagolf.com/; https://www.elriogolf.com/; https://www.bosquereal.com.mx/app/). On his return to the UK he got involved in the golf club management scene in

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14:57

Monday Motivation 3 - Influence | NFTs

Behind the Gates ·

2022/10/17

In these 'Monday Motivation' bonus episodes of my podcast, I'll be sharing some of my favourite takeaways and moments from the previous episode of The Modern Club Management Podcast.In this episode; David Thomson talks about positive mental attitudes, framing, and some of the powerful principles of influence. Plus we have Bernhard Neumann discussing NFTs and possible use cases within the world of golf.Please enjoy this episode.This podcast is brought to you bySuada. Suada is the social learning

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1:09:57

Bernhard Neumann | NFT | web3 | use cases for golf

Behind the Gates ·

2022/10/13

Bernhard Neumann - NFTs | web3 | use cases for golfCreating digital communities and collectiblesBernhard (LinkedIn, website) is an NFT and web3 educator, workshop and strategy expert. He attended Oklahoma State University, where alongside representing the golf team he obtained both a BS in Marketing & Entrepreneurship and an MBA. He has worked with both large brands and high profile individuals in the NFT and web3 space. In this wide ranging conversation we discuss: definitions of these

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4:31

Monday Motivation 2 - Creating a happy workplace

Behind the Gates ·

2022/10/03

In these 'Monday Motivation' bonus episodes of my podcast, I'll be sharing some of my favourite takeaways and moments from the previous episode of The Modern Club Management Podcast.In this episode; Peter Paccagnan talks about creating pride in the membership at your club, creating a great working environment and understanding that not all staff are ambitious and some just want to turn up and do a job. But they are still valuable team members and need a happy and fun workplace with great team

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43:42

Peter Paccagnan | General Manager | Commonwealth Golf...

Behind the Gates ·

2022/09/29

Peter Paccagnan - communicating with the membership; major course projects; empowering your staff; giving honest feedback; and turning from member to manager.Peter Paccagnan is the General Manager (GM) of Commonwealth Golf Club, located in the world renowned Melbourne Sandbelt in Australia. Previously he was the GM of Metropolitan Golf Club, another Sandbelt course, for nine years and prior to that he started his career in golf club management at Cranbourne Golf Club. Peter entered the industry

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5:01

Monday Motivation 1 - Team Bonding and Reflection

Behind the Gates ·

2022/09/26

In these 'Monday Motivation' bonus episodes of my podcast, I'll be sharing some of my favourite takeaways and moments from the previous episode of The Modern Club Management Podcast.In this episode, Gregg Patterson tells us that debriefing (the art of reflection) after an event, or doing demands debrief as he calls it, is the best piece of advice he's ever received in his career.He also explains some of the best examples of team bonding. Both from the view of departments within the club and the

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5:56

A Brand New Podcast on Club Management

Behind the Gates ·

2022/09/13

This brand new podcast takes the lived experiences and knowledge of some of the best managers, researchers, innovators, superintendents, and leading thinkers from the club management world and beyond. All so that they can become your teacher and elevate your performance.Whether you’re looking to start a career in club management, are a seasoned club manager at a world leading club, or work elsewhere within this wonderful industry, there will be powerful messages and key takeaways that can help you

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