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PODCAST

Mailin’ It! - The Official USPS Podcast

United States Postal Service

As the official podcast of the United States Postal Service, Mailin’ It! takes you inside a thoroughly American institution, exploring the rich history of the USPS, going behind-the scenes of its present innovations, and discussing its dynamic future with organization and industry leaders. Join our host for a fun look at your United States Postal Service.

government

All Episodes

00:31:56

USPS Ground Advantage Shipping Program

Mailin’ It! - The Official USPS Podcast ·

2023/06/26

In this episode, we get details on USPS Ground Advantage—a new program that will make package shipping simpler and cheaper for millions of businesses and customers nationwide. Join us as we sit down with Jakki Krage Strako, USPS Chief Commerce and Business Solutions Officer, to learn about what customers want the most and how Ground Advantage is taking the Delivering for America plan a step further.

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00:27:51

Dog Bite Awareness

Mailin’ It! - The Official USPS Podcast ·

2023/06/06

This week on Mailin' It, we discuss the dangers our beloved canine friends can pose to mail carriers. This episode is particularly exciting as we explore Dog Bite Awareness from various perspectives with Linda DeCarlo, Senior Director of Occupational Safety and Health at the Postal Service, Swain Lowe, a dedicated Letter Carrier from Manassas, VA, and Daniel Ettinger, an experienced Animal Control Officer and Trainer joining us from Colorado. While most mail carriers and dogs coexist harmoniously,

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00:23:48

Retail - Sales and Service Associates

Mailin’ It! - The Official USPS Podcast ·

2023/05/16

This week on Mailin' It, we dive into the world of sales and services at the Post Office with Asia Hunter, a talented sales and services associate who has been a part of the Postal Service since 2014. Join us to learn how these individuals play a vital part in providing excellent customer service, answering inquiries, and assisting customers with a wide range of tasks, such as purchasing stamps, shipping internationally, and even obtaining passports.

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00:33:31

Encore Episode - Women in the Postal Service

Mailin’ It! - The Official USPS Podcast ·

2023/03/28

The original “Women in Postal Service History” episode debuted March 15, 2022.

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00:32:25

Consumer Protection Week

Mailin’ It! - The Official USPS Podcast ·

2023/03/07

Want to know about romance or “sweetheart” scams? In honor of National Consumer Protection Week, we’re sitting down with Andrea Avery from the U.S. Postal Inspection Service to learn more about romance scams and the warning signs that someone may be getting caught up in one. We’ll also talk about prevention tips, what to do if you or someone you know has been a victim, and what’s being done on a larger scale to help cut down on these types of scams. Join us to learn more about how you can help

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00:18:14

Postal Customer Councils

Mailin’ It! - The Official USPS Podcast ·

2023/02/21

In this episode, we learn all about a network of local organizations that help connect the Postal Service with large and small business mailers. This network is called the Postal Customer Council® (PCC®). Join us as we learn more about what PCCs are and how they help extend the Postal Services' efforts into local communities with Lindsey Taylor, the Postal Services' Director of Industry Engagement & Outreach. We’ll also dive into some of the great things PCCs have done and how they are essential to

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00:31:06

A Day in the Life: Mail Carrier

Mailin’ It! - The Official USPS Podcast ·

2023/02/07

This week, we get a special look into a side of the Postal Service most people don’t get to see! Join us as we talk about the day in the life of a Mail Carrier with Davita Lawrence, who has been a Mail Carrier with the Postal Service since 2020. We’ll dive into the training, route assignments, and what it's like delivering to businesses. Davita also shares some of her favorite things about the role, the support and community within the Postal Service, and her hopes for the future!

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00:22:33

The 2023 Stamps Program

Mailin’ It! - The Official USPS Podcast ·

2023/01/17

In this episode, we welcome back Bill Gicker, USPS Director of Stamp Services to talk about the Postal Service’s 2023 stamp program. Join us as we’ll dive into the new and exciting designs commemorating historical figures, anniversaries, holidays, and more. We’ll also talk about the selection process, how long stamps remain on sale, and where you can look to find them!2023 Stamps: https://about.usps.com/newsroom/national-releases/2022/1024-usps-reveals-stamps-for-2023.htm

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00:27:09

How the Postal Service Helped America Conquer Its...

Mailin’ It! - The Official USPS Podcast ·

2023/01/03

In this episode, we discuss the U.S. westward expansion with Cameron Blevins, Associate Professor of U.S. History and Digital Humanities at the University of Colorado Denver. We’ll talk about the Postal Service's role, different ways Americans stayed connected, and the impact this growth had on Indigenous populations. Join us as we’ll learn more about how the Postal Service helped the United States grow into the country it is today!

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00:27:56

Direct Mail Delivers for Small and Local Businesses

Mailin’ It! - The Official USPS Podcast ·

2022/12/13

In this episode, we’re joined by the Postal Service’s Vice President of Product Solutions, Thomas Foti, to talk about direct mail and the value it brings to both stakeholders and recipients. Join us as we’ll learn about how direct mail started and how it’s changed over time with technology. We'll dive into all of it's benefits, how businesses can get connected with direct mail services, and more!

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00:30:38

Holiday Preparations and Delivering for America

Mailin’ It! - The Official USPS Podcast ·

2022/11/16

This week on Mailin' It, we welcome back Postmaster General, Louis DeJoy, to talk about this upcoming holiday season and all the preparation the Postal Service has done for it. Join us as we’ll learn more about the improvements made to delivery services, peak season staffing, and more. We’ll also get an update from Louis on the 10-year Delivering for America plan, and where the organization is headed in the future.

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00:20:34

The Holiday Season Marketing Campaign

Mailin’ It! - The Official USPS Podcast ·

2022/10/25

It’s almost hard to imagine the holiday season without the Postal Service. In this episode, we dive into the Postal Service's role in connecting people and the holidays with Sheila Holman, Vice President, Marketing. Join us as we’ll learn more about the theme of this year’s holiday campaign, the different elements that go into an integrated campaign, defining marketing success, and much more!

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00:30:52

Small Businesses, the US Economy’s Engines of Growth

Mailin’ It! - The Official USPS Podcast ·

2022/10/11

In this episode, we dive into why the Postal Service is the one-stop shop for small businesses. We’ll learn more about the marketing and advertising help and package and shipping services tailored for small businesses. Join us as we talk with Peter Timko, the Postal Service’s Manager of Small Business Solutions, and Susan McGowan, a Marketing Specialist for Small Business Solutions, to talk about all the tools and services available to support small businesses.

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00:30:41

How the Postal Service Prioritizes Customer Care

Mailin’ It! - The Official USPS Podcast ·

2022/09/27

This week on Mailin' It, we are joined by the Postal Service’s VP of Customer Experience, Marc McCrery, and the Director, Consumer Advocate, Nathan King, to learn how we manage customer care here at the Postal Service. Join us as we’ll dive into the different aspects of customer experience and the work that goes into serving the Postal Service’s extensive customer base. We’ll also talk about addressing customer concerns, methods to track consumer satisfaction, ways you can reach the Postal Service,

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00:17:52

Election Mail

Mailin’ It! - The Official USPS Podcast ·

2022/09/15

In this episode, we talk election mail with the Postal Service’s Executive Director for Election and Government Mail Services, Adrienne Marshall. Election mail is any item mailed to or from authorized elections officials that enables US citizens to participate in the voting process. Join us as we’ll learn about the Postal Service’s official role in the election process, the difference between election mail and political mail, and what you should know if you need or want to vote by mail.

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00:29:10

Sustainability

Mailin’ It! - The Official USPS Podcast ·

2022/08/30

This week on Mailin' It, we are joined by Jennifer Beiro-Réveillé the Postal Service’s Chief Sustainability Officer to discuss the Postal Service's commitment to sustainability and the improvements made over the years. We’ll dive into Postal Services' top sustainability priorities, organizational challenges, accountability practices, and more. We’ll also discuss what you can do to help the Postal Services' sustainability efforts as we work towards a greener tomorrow!

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00:31:04

The Postal Service’s Critical Role in Disaster Response

Mailin’ It! - The Official USPS Podcast ·

2022/08/16

This week on Mailin' It, we are joined by Mike Swigart the Postal Service’s Executive Director for Continuity and Preparedness, to discuss the vital role the Postal Service plays in emergency response. We’ll talk about how the Postal Service supports FEMA and other larger government disaster relief efforts. We’ll also dive into the types of emergencies the Postal Service responds to and the guidelines used to train personnel regularly.

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00:27:40

Rapid Results: How the Postal Service Delivered...

Mailin’ It! - The Official USPS Podcast ·

2022/08/02

In this episode, we are joined by the Postal Service's Chief Information Officer and Executive Vice President, and the Vice President of Engineering Systems to discuss the vital role the Postal Service played in the rapid delivery of millions of test kits. We'll learn more about the preparation, logistic details, and technical solutions the Postal Service implemented that ensured a successful delivery operation. We’ll also talk about the skilled workforce that came together to make this possible and

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00:29:01

Corporate Safety Office

Mailin’ It! - The Official USPS Podcast ·

2022/07/05

In this week’s episode, we are joined by Linda DeCarlo, the Postal Service's Senior Director of Occupational Safety and Health to talk about how important safety is at such a large and diverse organization. We’ll learn more about employee training and how the Postal Service is focused on building a better workplace for all of its employees. We’ll also talk about the impacts technology has made, things you can do to help with mail carrier safety, and more.

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00:23:29

B Free Franklin Post Office, Philadelphia

Mailin’ It! - The Official USPS Podcast ·

2022/06/21

In this episode, we are on the road in the Old City section of Philadelphia to get an inside look at the B. Free Franklin Post Office. We’ll learn more about how this historical landmark reflects the characteristics of the community, as our tour guides Sylvia Herron, a Customer Relations Coordinator at the Postal Service, and Tammy Scott - acting customer relations coordinator at the Postal Service guide us through the museum and Old City’s unique history.

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